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Amanda Beatson
Researcher at Queensland University of Technology
Publications - 83
Citations - 1857
Amanda Beatson is an academic researcher from Queensland University of Technology. The author has contributed to research in topics: Service (business) & Consumer behaviour. The author has an hindex of 19, co-authored 71 publications receiving 1590 citations. Previous affiliations of Amanda Beatson include Aston University.
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Strategic planning and performance: extending the debate
TL;DR: In this paper, the mediating effects of four types of flexibility on the strategic planning and performance relationship were investigated through investigating simultaneous equations in a structural equation model, and they found that flexibility mediates the relationship between strategic plans and financial performance.
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The influence of internal communication on employee engagement: A pilot study
TL;DR: In this paper, the authors used surveys and regression analysis to confirm that internal organizational communication and internal supervisor communication support workplace relationships based on meaning and worth, and have a significant part to play in developing and maintaining optimal employee engagement.
The influence of internal communication on employee engagement: A pilot study
TL;DR: In this paper, the authors used surveys and regression analysis to confirm that internal organizational communication and internal supervisor communication support workplace relationships based on meaning and worth, and have a significant part to play in developing and maintaining optimal employee engagement.
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Determining consumer satisfaction and commitment through self-service technology and personal service usage
TL;DR: In this paper, the authors explored the relative impact of self-service technology on consumer satisfaction and on a multidimensional measure of consumer commitment containing affective commitment, temporal commitment and instrumental commitment.
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Self-Service Technology and the Service Encounter
TL;DR: In this article, the authors present a framework for investigating the impact of self-service technology on consumer satisfaction and on a multi-dimensional measure of consumer commitment, and future research directions for testing the framework are also discussed.