Author
Andrew Moreo
Other affiliations: University of Delaware, University of Nevada, Las Vegas
Bio: Andrew Moreo is an academic researcher from Florida International University. The author has contributed to research in topics: Hospitality & Hospitality industry. The author has an hindex of 8, co-authored 20 publications receiving 186 citations. Previous affiliations of Andrew Moreo include University of Delaware & University of Nevada, Las Vegas.
Papers
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TL;DR: This paper proposed a typology using a 2×2 matrix (high and low levels of involvement and variety seeking) and used multinomial logistic regression to examine differences between the four groups.
Abstract: Purpose – Eating out behaviors vary from one individual to another. However, there is no conceptually underpinned typology to explain this phenomenon effectively. This paper aims to develop a conceptually underpinned typology of eating out attitudes and to distinguish differences based on demographics and actual eating out behaviors.Design/methodology/approach – This study proposes a typology using a 2×2 matrix (high and low levels of involvement and variety seeking) and uses multinomial logistic regression to examine differences between the four groups.Findings – Age, education, the breadth of culinary exposure, and the extent of eating out are significant differentiators between the four eating out attitudes.Research limitations/implications – The typology can be investigated in cross‐cultural contexts to expand the understanding of eating out behaviors underpinned by involvement and variety seeking. Both restaurants and destination marketing organizations can use the typology to better understand their...
51 citations
TL;DR: In this article, a case study examines a large franchise of an American style casual dining chain and examines whether new changes to the operational procedures of a restaurant can improve the performance of the chain.
Abstract: This case study examines a large franchise of an American style casual dining chain. The purpose of this research was to determine whether new changes to the operational procedures of a restaurant ...
41 citations
TL;DR: The authors conducted an exploratory study combining the literature on competencies and career related topics for hospitality management students, in relation to the characteristics of the Millennial generation and the evolving workplace, to investigate student perceptions of career planning strategies and skills and identify significant differences arising from work experience, extra-curricular activities, class level, and other factors.
Abstract: This exploratory study combines the literature on competencies and career related topics for hospitality management students, in relation to the characteristics of the Millennial generation and the evolving workplace. It investigates student perceptions of career planning strategies and skills and identifies significant differences arising from work experience, extra-curricular activities, class level, and other factors. The researchers surveyed students at three public universities in the western United States. Students who are closer to graduation, have work experience, participate in hospitality student clubs, and attend on-campus career events have better developed career plans and report higher level skills than those who do not.
34 citations
TL;DR: In this article, the authors examined the relationship between emotional labor, service quality, purpose of consumption, satisfaction and customer loyalty as seen through the perceptions of the consumer, and found that the interaction of service quality and emotional labor did have a significant impact on satisfaction but not loyalty.
Abstract: As a service segment, the food and beverage industry has great potential for intensive interface between the consumer and the service provider and between the service provider and the back of the house staff. Given the significance of the perception of the provision of service to the consumer, it is important to study every aspect of the interaction. With this in mind, the purpose of this study is to examine the relationships between emotional labor, service quality, purpose of consumption, satisfaction and customer loyalty as seen through the perceptions of the consumer.,Survey data were collected from 400 respondents using an online market research firm in the USA. This research used three independent variables (emotional labor, service quality and purpose of consumption), each with two levels in a between-subjects 2 × 2 × 2 factorial experimental design. Eight scenarios were used to represent the eight different combinations of variables to test their effects.,Two very interesting findings emerged from this study. The first was that consumers’ purpose of consumption, whether dining for leisure or business, had no significant impact on their satisfaction or loyalty, either independently or in conjunction with emotional labor or service quality. The second most interesting finding was that the interaction of service quality and emotional labor did have a significant impact on satisfaction but not loyalty.,A restaurants’ standards of service should be the same, regardless of the business or leisure demographic being served. Authenticity matters, and therefore, employers should incorporate personality evaluation into the hiring process. Perhaps, focusing more on attitude and less on skill would lead to great customer satisfaction and loyalty.,This article furthers the relatively young research stream examining the impacts of emotional labor on the consumer.
30 citations
TL;DR: The Environmental Scorecard (ESC) as discussed by the authors is a tool that can help to promote environmental quality to stakeholders including hospitality owners, stockholders, managers/employees, and also customers interested in improving and maintaining the quality of the environment.
Abstract: This paper sought to develop a tool called the Environmental Scorecard (ESC) with which managers, executives, board members, and share holders, could quantify the environmental and financial impact of the company as a whole, as well as specific environmental initiatives undertaken by the company. The ESC tool can help to promote environmental quality to stakeholders including hospitality owners, stockholders, managers/employees, and also customers interested in improving and maintaining the quality of the environment. The balance of this paper describes how this tool was modeled after Kaplan and Norton's (1992) Balanced Scorecard—a tool that assesses the quality of a firm's financial and guest performance.
19 citations
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TL;DR: In this article, a professional services was launched having a hope to serve as a total on the internet electronic catalogue that gives usage of many PDF file guide assortment, including trending books, solution key, assessment test questions and answer, guideline sample, exercise guideline, test test, customer guide, user guide, assistance instruction, repair guidebook, etc.
Abstract: Our professional services was launched having a hope to serve as a total on the internet electronic catalogue that gives usage of many PDF file guide assortment. You will probably find many different types of e-guide as well as other literatures from our paperwork database. Distinct preferred topics that spread on our catalog are trending books, solution key, assessment test questions and answer, guideline sample, exercise guideline, test test, customer guide, user guide, assistance instruction, repair guidebook, etc.
6,496 citations
01 Jan 2000
TL;DR: In this article, the authors propose a method to use the information of the user's interaction with the system to improve the performance of the system. But they do not consider the impact of the interaction on the overall system.
Abstract: Статья посвящена вопросам влияния власти на поведение человека. Авторы рассматривают данные различных источников, в которых увеличение власти связывается с напористостью, а ее уменьшение - с подавленностью. Конкретно, власть ассоциируется с: а) позитивным аффектом; б) вниманием к вознаграждению и к свойствам других, удовлетворяющим личные цели; в) автоматической переработкой информации и резкими суждениями; г) расторможенным социальным поведением. Уменьшение власти, напротив, ассоциируется с: а) негативным аффектом; б) вниманием к угрозам и наказаниям, к интересам других и к тем характеристикам я, которые отвечают целям других; в) контролируемой переработкой информации и совещательным типом рассуждений; г) подавленным социальным поведением. Обсуждаются также последствия этих паттернов поведения, связанных с властью, и потенциальные модераторы.
2,293 citations
Journal Article•
TL;DR: Relationship marketing is the development and outbreak of the combined theory of the traditional marketing, and it is a new idea as discussed by the authors, it puts more emphasis on the long-term and satisfying relation between enterprises and customers.
Abstract: Relationship marketing is the development and outbreak of the combined theory of the traditional marketing,and it is a new idea.It puts more emphasis on the long-term and satisfying relation between enterprises and customers.and its success relies on some conditions.Its application in China has its own characteristics.
1,172 citations