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Bhavin J. Shah

Bio: Bhavin J. Shah is an academic researcher from Indian Institute of Management Indore. The author has contributed to research in topics: Economic order quantity & Service level. The author has an hindex of 7, co-authored 17 publications receiving 140 citations.

Papers
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Journal ArticleDOI
TL;DR: In this article, the authors identified seven dimensions of e-fulfillment in the literature on pure e-tailing: e-business quality, product quality, pricing, availability, timeliness, condition and ease of return and explored its linkages with shopping satisfaction and repurchase intention of customers in e-tailing.
Abstract: Purpose The purpose of this paper is to understand the dimensions of the e-fulfillment process and its influence on customers in pure e-tailing; to classify the pertinent literature that has evolved over time addressing relevant managerial issues; and to identify the gaps between the practices prevalent in the e-fulfillment and those suggested by academicians to develop insights for future research. Design/methodology/approach A critical systemic literature review approach was used for the study with quantitative and qualitative analysis. Findings The authors identified seven dimensions of e-fulfillment in the literature on pure e-tailing: e-business quality, product quality, pricing, availability, timeliness, condition and ease of return and explored its linkages with shopping satisfaction and repurchase intention of customers in e-tailing. Research limitations/implications The study was skewed toward an empirical approach. The study does not include many of the analytical models in this space. Practical implications This study helps e-tailers, academicians and practitioners understand critical dimensions of e-fulfillment and its influence on customers in the pure e-tailing setting in order to design customer-centric e-fulfillment architecture. Originality/value The study identified seven dimensions of e-fulfillment in the literature and explored its influence on shopping satisfaction and repurchase intention of customers in pure e-tailing. This is the first compilation of standalone/isolated studies available in the literature to provide e-tailers and academicians meaningful insights into e-fulfillment in the pure e-tailing setting.

48 citations

Journal ArticleDOI
TL;DR: In this article, the mediating role of shopping satisfaction between electronic logistics service quality (e-LSQ) and repurchase intention was examined empirically, and the results indicated that the poor condition of the shipment might have triggered the returns in e-tailing in the Indian context.

40 citations

Journal ArticleDOI
TL;DR: A two phase fuzzy goal programming approach integrating hyperbolic membership function is proposed to solve the complex supplier selection problem and achieves greater satisfaction level as compared to those achieved by traditional methods.
Abstract: Purpose Due to the ever increasing concern toward sustainability, suppliers nowadays are evaluated on the basis of environmental performances The data on supplier’s performance are not always available in quantitative form and evaluating supplier on the basis of qualitative data is a challenging task The purpose of this paper is to develop a framework for the selection of suppliers by evaluating them on the basis of both quantitative and qualitative data Design/methodology/approach Literature on sustainability, green supply chain and lean practices related to supplier selection is critically reviewed Based on this, a two phase fuzzy goal programming approach integrating hyperbolic membership function is proposed to solve the complex supplier selection problem Findings Results obtained through the proposed approach are compared to the traditional models (Jadidi et al, 2014; Ozkok and Tiryaki, 2011; Zimmermann, 1978) of supplier selection and were found to be optimal as it achieves higher aspiration level Practical implications The proposed model is adaptive to solve real world problems of supplier selection as all criteria do not possess the same weights, so the managers can change the criteria and their weights according to their requirement Originality/value This paper provides the decision makers a robust framework to evaluate and select sustainable supplier based on both quantitative and qualitative data The results obtained through the proposed model achieve greater satisfaction level as compared to those achieved by traditional methods

34 citations

Journal ArticleDOI
TL;DR: This study develops a mathematical model that considers a temporary price discount when commodities in an inventory system are subject to deterioration with respect to time and an attempt is made to find bounds on the beneficial discount rate.
Abstract: Deterioration is defined as decay, damage, spoilage, evaporation, obsolescence, pilferage, and loss of utility or loss of marginal value of a commodity that reduces usefulness from original ones. Blood, fish, fruits and vegetables, alcohol, gasoline, radioactive chemicals, medicines, etc., lose their utility with respect to time. In this case, a discount price policy is implemented by the suppliers of these products to promote sales. In this study, a mathematical model is developed for an inventory system that considers a temporary price discount when commodities in an inventory system are subject to deterioration with respect to time. Our goal in this article is to maximize the difference between two costs (gain) — taking advantage of price discount by ordering a large quantity, which in turn increases inventory holding cost as well deterioration cost and by not ordering a large quantity at a discounted price. An attempt is made to find bounds on the beneficial discount rate. The model is supported with a numerical example.

28 citations

Journal ArticleDOI
TL;DR: A conceptual framework for measuring the key dimensions of the e-fulfillment process and its relationship with online shopping satisfaction in pure e-tailing is proposed and the constructs in the proposed framework were empirically tested.
Abstract: The purpose of this study is to propose a conceptual framework for measuring the key dimensions of the e-fulfillment process and its relationship with online shopping satisfaction in pure e-tailing. The key dimensions relevant to the e-fulfillment process are explored in the literature during the first part of the study. These dimensions are categorized into three distinct processes of e-fulfillment: order procurement, order fulfillment, and product returns. In the second part of the study, the authors propose a conceptual framework and develop hypotheses to understand the relationship between the key dimensions of the e-fulfillment process, including e-business quality, product quality, availability, timeliness, condition, billing accuracy, ease of return, and online shopping satisfaction. Furthermore, the constructs in the proposed framework were empirically tested. This study will help e-tailers, academicians, and practitioners understand the consumers’ expectations regarding the key dimensions of the ...

19 citations


Cited by
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Journal ArticleDOI
TL;DR: In this paper, the authors present a comprehensive literature review on the aspects of supply chain management that are influenced by traceability, which is considered fully integrated in the chain management and not kept separately.

290 citations

Journal ArticleDOI
TL;DR: In this paper, a pricing approach based on dynamically identified food shelf life is proposed to reduce food spoilage waste and maximize food retailer's profit through a pricing model to improve visibility and traceability in food supply chains facilitated by tracking and tracing technologies.
Abstract: Waste stemmed from inappropriate quality control and excessive inventories is a major challenge for perishable food management in grocery retail chains. Improvement of visibility and traceability in food supply chains facilitated by tracking and tracing technologies has great potential to improve operations efficiency. This research aims to reduce food spoilage waste and maximise food retailer's profit through a pricing approach based on dynamically identified food shelf life. The proposed model is evaluated through different pricing policies to exploit the benefits from utilising accurate product shelf life information captured through innovated tracking and monitoring technologies. Numerical analysis is conducted in an illustrative case study.

258 citations

Journal ArticleDOI
TL;DR: The state-of-the-art regarding depreciation effects and the modeling of lifetime constraints as well as a classification of models following business planning functions of the value chain are surveyed.

129 citations

Journal ArticleDOI
TL;DR: In this article, an optimisation model is developed integrating traceability initiatives with operation factors to achieve desired product quality and minimum impact of product recall in an economic manner, where sensitivity analyses are conducted.
Abstract: The food industry has been under pressure regarding improving food safety, implementing efficient risk management, and managing quality ‘from farm to fork’. Individual parties in a food supply chain must make appropriate strategic and operational adjustments, enhance product quality and increase operational efficiency and profits. In this paper, an optimisation model is developed integrating traceability initiatives with operation factors to achieve desired product quality and minimum impact of product recall in an economic manner. A case study with numerical example is provided to illustrate the theory. Sensitivity analyses are conducted. A comparison between the proposed model and the existing model operating in the case company is also presented.

119 citations

Journal ArticleDOI
TL;DR: In this paper, the authors proposed a supplier sustainability performance evaluation framework for evaluating and selecting suppliers based on their sustainability performance, which uses fuzzy-Shannon entropy to determine the sustainability criteria weights and fuzzy-Inference system to prioritize suppliers from the individual sustainability dimensions perspective.

116 citations