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Boris Galitsky
Researcher at Oracle Corporation
Publications - 185
Citations - 1993
Boris Galitsky is an academic researcher from Oracle Corporation. The author has contributed to research in topics: Parsing & Chatbot. The author has an hindex of 22, co-authored 172 publications receiving 1788 citations. Previous affiliations of Boris Galitsky include eBay & National Research University – Higher School of Economics.
Papers
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Patent
System, method, and computer program product for responding to natural language queries
Boris Galitsky,Maxim Grudin +1 more
TL;DR: In this article, a system, method, and computer-program product is provided for answering a natural language query in an automated manner, where the answer is drawn from a body of textual information.
Patent
Sentiment Extraction From Consumer Reviews For Providing Product Recommendations
Abstract: A system and method for recommending a product to a user in response to a query for a product with a feature wherein the recommendation is accompanied by a quotation expressing a sentiment about the feature or the product.
Book
Natural language question answering system : technique of semantic headers
TL;DR: A state-of-the-art reference to one of the most active and productive fields in linguistics: computational linguistics.
Journal ArticleDOI
A novel approach for classifying customer complaints through graphs similarities in argumentative dialogues
TL;DR: This paper presents a novel approach for modelling and classifying complaint scenarios associated with customer-company dialogues, formalized as labelled graphs, in which both company and customer interact through communicative actions, providing arguments that support their points.
Journal ArticleDOI
Concept-based learning of human behavior for customer relationship management
TL;DR: Because human attitudes are domain-independent, the proposed concept learning approach is a good compliment to a wide range of CRM technologies where a formal treatment of inter-human interactions is required.