Automation is often problematic because people fail to rely upon it appropriately. Because people respond to technology socially, trust influences reliance on automation. In particular, trust guides reliance when complexity and unanticipated situations make a complete understanding of the automation impractical. This review considers trust from the organizational, sociological, interpersonal, psychological, and neurological perspectives. It considers how the context, automation characteristics, and cognitive processes affect the appropriateness of trust. The context in which the automation is used influences automation performance and provides a goal-oriented perspective to assess automation characteristics along a dimension of attributional abstraction. These characteristics can influence trust through analytic, analogical, and affective processes. The challenges of extrapolating the concept of trust in people to trust in automation are discussed. A conceptual model integrates research regarding trust in automation and describes the dynamics of trust, the role of context, and the influence of display characteristics. Actual or potential applications of this research include improved designs of systems that require people to manage imperfect automation.

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Trust in Automation: Designing for Appropriate Reliance

https://msbfile03.usc.edu/digitalmeasures/choong/intellcont/published_EA_Measure_paper-1.pdf

The Ties That Bind: Measuring the Strength of Consumers’ Emotional Attachments to Brands

This article reviews the now extensive research literature addressing the impact of accountabilit y on a wide range of social judgments and choices. It focuses on 4 issues: (a) What impact do various accountability ground rules have on thoughts, feelings, and action? (b) Under what conditions will accountability attenuate, have no effect on, or amplify cognitive biases? (c) Does accountability alter how people think or merely what people say they think? and (d) What goals do accountable decision makers seek to achieve? In addition, this review explores the broader implications of accountability research. It highlights the utility of treating thought as a process of internalized dialogue; the importance of documenting social and institutional boundary conditions on putative cognitive biases; and the potential to craft empirical answers to such applied problems as how to structure accountability relationships in organizations.

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Accounting for the effects of accountability.

Three studies evaluated the reliability and validity of the Investment Model Scale, an instrument designed to measure four constructs, including commitment level and three bases of dependence-satisfaction level, quality of alternatives, and investment size. In all three studies, reliability analyses revealed good internal consistency among items designed to measure each construct. Also, principal components analyses performed on scale items revealed evidence of four factors, with items designed to measure each construct loading on independent factors. Studies 2 and 3 examined associations of model variables with instruments measuring diverse qualities of relationships and assorted personal dispositions. As anticipated, Investment Model variables were moderately associated with other measures reflecting superior couple functioning (e.g., dyadic adjustment, trust level, inclusion of other in the self), and were essentially unrelated to measures assessing personal dispositions (e.g., need for cognition, self-esteem). In addition, Study 3 demonstrated that earlier measures of Investment Model variables predicted later levels of dyadic adjustment and later relationship status (persisted vs ended). It is hoped that the existence of a reliable and valid Investment Model Scale will promote further research regarding commitment and interdependence in ongoing close relationships.

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The Investment Model Scale: Measuring commitment level, satisfaction level, quality of alternatives, and investment size

Interpersonal forgiving was conceptualized in the context of a 2-factor motivational system that governs people's responses to interpersonal offenses Four studies were conducted to examine the extent to which forgiving could be predicted with relationship-level variables such as satisfaction, commitment, and closeness; offense-level variables such as apology and impact of the offense; and social-cognitive variables such as offunder-focused empathy and rumination about the offense Also described is the development of the transgression-related interpersonal motivations inventory--a self-report measure designed to assess the 2-component motivational system (Avoidance and Revenge) posited to underlie forgiving The measure demonstrated a variety of desirable psychometric properties, commending its use for future research As predicted, empathy, apology, rumination, and several indexes of relationship closeness were associated with self-reported forgiving

Interpersonal Forgiving in Close Relationships: II. Theoretical Elaboration and Measurement

The authors advance an interdependence analysis of willingness to sacrifice. Support for model predictions was revealed in 6 studies (3 cross-sectional survey studies, 1 simulation experiment, 2 longitudinal studies) that used a novel self-report measure and a behavioral measure of willingness to sacrifice. Willingness to sacrifice was associated with strong commitment, high satisfaction, poor alternatives, and high investments; feelings of commitment largely mediated the associations of these variables with willingness to sacrifice. Moreover, willingness to sacrifice was associated with superior couple functioning, operationalized in terms of level of dyadic adjustment and probability of couple persistence. In predicting adjustment, willingness to sacrifice accounted for significant variance beyond commitment, partially mediating the link between commitment and adjustment; such mediation was not significant for persistence.

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Willingness to Sacrifice in Close Relationships

Sometimes married life is blissful – intimacy and companionship are easy, feelings of trust and commitment are strong, partners treat one another with love and consideration, and the marriage seems indestructible. Unfortunately, many couples encounter periods when life is not so easy – times when intimacy and companionship are hard work at best, good times are a distant memory, trust and commitment are sorely strained, and the marriage verges on collapse. Much of married life unfolds in a middle ground between these extremes, in a state where good times are punctuated by dissatisfying incidents of greater or lesser intensity. The manner in which couples negotiate this intermediate state appears to be crucial to maintaining a long-term, enduring marriage. This chapter deals with one important feature of the “middle ground” of marriage by analyzing an interaction phenomenon termed accommodation . Interaction sequences involving accommodative behavior are initiated when one partner engages in a potentially destructive act, such as behaving in a thoughtless manner, saying hurtful things, yelling at the partner, or worse. Accommodation refers to an individual's willingness, when the partner has enacted a potentially destructive behavior, to (a) inhibit impulses to react destructively in turn and (b) instead behave in a constructive manner.

Accommodation processes during the early years of marriage.

The literature regarding self-other comparisons suggests that self-enhancing perceptions are prevalent, including forms of “illusion” such as excessively positive self-evaluation, unrealistic optimism, and exaggerated perceptions of control. Concepts from optimal distinctiveness theory served as the basis for two experiments examining whether illusion functions similarly when the context of evaluation involves a relationship. In both experiments participants rated themselves, the best friend, and the average other-or their own romantic relationships, the best friend’s relationship, and the relationship of the average other-using scales measuring positivity of evaluation, optimism regarding the future, and perceptions of control. In both experiments, participants exhibited centrality-based differentiation, rating targets more favorably to the degree that the target was more central to their social identity. Patterns of differentiation differed for the two contexts: In the individual context, participants differentiated themselves and their friends from the average other. In the relationship context, participants differentiated their own relationships from the relationships of friends and average others. Also, participants rated individuals as more controllable than relationships. Participants in Experiment 2 provided information regarding potential predictors of illusion. Analyses of these data suggest that favorable centrality-based differentiation may be partially accounted for by impression management, global self-esteem (particularly in the individual context), and commitment level (particularly in the relationship context).

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Positive illusion in close relationships

The Role of Identifiability in the Reduction of Interindividual-Intergroup Discontinuity

The present research was designed to explore the role of communication on interindividual-intergroup discontinuity in the context of the PDG-Alt matrix. (The PDG-Alt matrix is a prisoner's dilemma game matrix that adds a third withdrawal choice to the usual cooperative and uncooperative choices of the PDG matrix, and interindividual-intergroup discontinuity is the tendency of intergroup relations to be more competitive and less cooperative than interindividual relations.) Several predictions implied by the fear and greed explanations of interindividual-intergroup discontinuity were tested. One prediction, an implication of the fear hypothesis, is that communication should produce a larger increase in the cooperation of individuals than of groups. This prediction is based partially on the assumption that the outgroup schema, which leads to more fear of groups than of individuals, should reduce the credibility of between group communication. Given, however, that without communication individuals may not coo...

Chante L. Cox

Papers

Willingness to Sacrifice in Close Relationships

Accommodation processes during the early years of marriage.

Positive illusion in close relationships

The Role of Identifiability in the Reduction of Interindividual-Intergroup Discontinuity

The Role of Communication in Interindividual-Intergroup Discontinuity