Charles N. Ofei-Palme

Bio: Charles N. Ofei-Palme is an academic researcher. The author has contributed to research in topics: Pharmacy & Hospital pharmacy. The author has an hindex of 1, co-authored 1 publications receiving 7 citations.

Patients' perception and expectations of services provided by pharmacists in Ghanaian hospitals

Abstract: A customer’s perceived value of service has been identified as one of the most important drivers of satisfaction. Using a cross-sectional survey among out-patients with a chronic disease in Ghana, this study assessed their perception on the role of the hospital pharmacist, their expectation of services provided by the hospital pharmacist and the factors encouraging them to speak to the hospital pharmacist. This was a cross-sectional survey of out-patients during visits to pharmacies at the Korle-Bu Teaching Hospital. Six pharmacies with a high patronage of patients with chronic diseases were purposively selected. A structured questionnaire was completed using a face-to-face approach and the results were presented in the form of descriptive and analytical (logistic regression) statistics. In all, 331 respondents made up of 56.8% women and 43.2% men were interviewed. The mean age of respondents was 42 years. Of those who responded, 87.3% (289/331) have had at least basic education and 63.7% of respondents were in some form of employment. In all, 77.2% at least agreed that the pharmacist is a health professional just like doctors and nurses, and only 3.8% of respondents strongly disagreed that their awareness of the role of the pharmacist has improved over the last five years. It was found that those who reported little difficulty identifying the pharmacy staff were about three times as likely (OR 3.19, 95% CI 1.78 to 5.80, p < 0.001) to request to speak with the pharmacist compared to those who found this difficult. Counseling services at the various pharmacies in the Korle-Bu Teaching Hospital need improvement. More work should be done by pharmacists to educate patients on the role of the pharmacist in providing pharmaceutical care. Key words: Patient’s perception, out-patient pharmacist, Korle-Bu Teaching Hospital.

Pharmacy drive‐thru service in Jordan: assessing customers' awareness, perceptions and factors affecting the use of this service

Abstract: In Jordan, drive‐thru pharmacy service has recently been introduced representing a new trend in community pharmacy services. This study aimed to evaluate pharmacy customers' awareness and perceptions towards the drive‐thru service to unveil important information regarding such service.

DRIVE-THRU PHARMACY SERVICE: ASSESSMENT OF PERCEPTION AMONG PATIENTS OR CAREGIVERS IN HOSPITAL RAJA PEREMPUAN ZAINAB II Original Article

Abstract: Objective: The aim of this study was to evaluate the perception of patients or caregivers on drive-thru pharmacy in Raja Perempuan Zainab II Hospital (HRPZ II), Kelantan. Methods: A cross-sectional study was conducted from July to September 2014 on 387 patients or caregivers recruited from outpatient pharmacy, HRPZ II using a constructed survey form. The questionnaire was validated through a pilot study which yielded a Cronbach’s alpha score of 0.897. It comprised common socio-demographic characteristics as well as 3 domains which described subject’s experience in outpatient pharmacy, subject’s perception of drive-thru pharmacy and subject’s willingness to participate in the service. Results: More than half of respondents (n=231, 59.7 %) were aware of the existence of drive-thru pharmacy service. Almost all patients and caregivers (n=349, 90.2 %) perceived the service as useful to the public. Only a handful of them were reluctant to sign up, mainly due to the perception that it would cause lack of interaction between patients and pharmacists (n=16, 4.1%). Nearly three-quarters of participants (n=288; 74.4%) informed that they had never been asked to register as drive-thru pharmacy clients. They claimed that they were willing to use the service should it was offered to them (n=301; 77.8 %). Conclusion: This survey managed to garner positive feedbacks on drive-thru pharmacy. Most of the subjects perceived it as beneficial and were willing to use the service.

Drive-thru Pharmacy Service: Assessment of Perception among Patients or Caregivers in Hospital Raja Perempuan Zainab II

Abstract: Objective: The aim of this study was to evaluate the perception of patients or caregivers on drive-thru pharmacy in Raja Perempuan Zainab II Hospital (HRPZ II), Kelantan. Methods: A cross-sectional study was conducted from July to September 2014 on 387 patients or caregivers recruited from outpatient pharmacy, HRPZ II using a constructed survey form. The questionnaire was validated through a pilot study which yielded a Cronbach’s alpha score of 0.897. It comprised common socio-demographic characteristics as well as 3 domains which described subject’s experience in outpatient pharmacy, subject’s perception of drive-thru pharmacy and subject’s willingness to participate in the service. Results: More than half of respondents (n=231, 59.7 %) were aware of the existence of drive-thru pharmacy service. Almost all patients and caregivers (n=349, 90.2 %) perceived the service as useful to the public. Only a handful of them were reluctant to sign up, mainly due to the perception that it would cause lack of interaction between patients and pharmacists (n=16, 4.1%). Nearly three-quarters of participants (n=288; 74.4%) informed that they had never been asked to register as drive-thru pharmacy clients. They claimed that they were willing to use the service should it was offered to them (n=301; 77.8 %). Conclusion: This survey managed to garner positive feedbacks on drive-thru pharmacy. Most of the subjects perceived it as beneficial and were willing to use the service.

Framework for the determination of yield limits In pharmaceutical operations

Abstract: Thesis (M. Eng. in Manufacturing)--Massachusetts Institute of Technology, Dept. of Mechanical Engineering, 2010.