Cipriano Forza

TL;DR: This paper provides guidelines for the design and execution of survey research in operations management, presenting a systematic picture which synthesises suitable survey practices for research in an OM context.

TL;DR: A model which examines TQM practices in relation to two dimensions of quality performance: quality conformity and customer satisfaction shows the existence of two distinct paths of direct influences which lead, respectively, to customer satisfaction and quality conformance.

TL;DR: In this article, the authors explore how manufacturing characteristics affect the appropriate type of modularity to be embedded into the product family architecture, and how the types of modularities relate to component sourcing.

TL;DR: In this article, a conceptual framework is developed to describe, explain, and predict the advantages of a firm's linkages with entities in its supply chain on its internal operations, which can also be used to justify decisions to develop, strengthen, and protect relationships with suppliers on the upstream side and with customers on the downstream side.

TL;DR: In this paper, the linkages between work organization and lean production practices are investigated in 43 manufacturing plants through valid and reliable measurement instruments and the results show that lean production plants seem to use more teams for problem solving, to take employees suggestions more seriously, to rely more heavily on quality feedback both for workers and supervisors, to document production procedures more carefully and to have employees able to perform a greater variety of tasks including statistical process control.