David Bell

Bio: David Bell is an academic researcher from University of Leeds. The author has contributed to research in topics: Tourism & Queer. The author has an hindex of 52, co-authored 214 publications receiving 14873 citations. Previous affiliations of David Bell include University of California, Los Angeles & Staffordshire University.

Traditional and IS-Enabled Customer Acquisition on the Internet

Abstract: Geographic variation in consumer use of Internet retailers is partly explained by variation in offline shopping costs. Explanations for geographic variation in the efficacy of different customer acquisition methods including traditional methods of offline word-of-mouth (WOM) and magazine advertising and information systems (IS)-enabled methods of online WOM and online search remain unexplored. We estimate a multivariate negative binomial distribution (NBD) model on zip code--level customer counts from a leading Internet retailer and provide new insights into factors explaining geographic variation in the success of these methods. First, we show that target customer density explains geographic variation over and above the impact due to the number of potential customers. Moreover, the effect of density is greatest for offline and online WOM acquisitions; this suggests that density contributes to contagion, connectivity, and a hypothesized “social multiplier.” Second, when senders and recipients of WOM share consumption benefits, WOM is more powerful and compelling. We find that location-based convenience benefits have stronger effects on location-dependent offline WOM acquisitions than on location-independent online WOM acquisitions. Third, acquisition channels contribute differently to the total customer pool---offline WOM acquisitions are clustered, whereas magazine acquisitions are dispersed. Finally, separate click-to-conversion data from Coremetrics.com indicates that using the model-based predictions to target specific markets delivers a twofold improvement in actual click-to-order rates. This paper was accepted by Sandra Slaughter, information systems.

Conceptualizing small cities

Abstract: The idea for this book was conceived during the time we both lived and worked in the city of Stoke-on-Trent, UK. We were both busy spending a lot of our time delivering our employer’s mission for ‘third stream’ activity, by undertaking consultancy on behalf of the university for public-sector clients in the locality. Although broadly focused on regeneration and economic development, these projects were mostly concerned with culture-led regeneration and creative industries development. This work reflected what were at the time (and still are) significant policy agendas unfolding in the majority (if not all) of Western cities. What we observed ‘on the ground’ in our role as consultants was a desire by local actors, such as council officers or employees of assorted local and regional development bodies, for the adoption and adaptation of policies and practices proven elsewhere to the local context of that city and its sub-region. We were often engaged in acts of translation and what we might call ‘re-scaling’, attempting to make a fit between policy agendas and the scale, scope and reach of Stoke-on-Trent.

Customer Supercharging in Experience-Centric Channels

Abstract: We conjecture that for online retailers, experience-centric offline store formats do not simply expand market coverage, but rather, serve to significantly amplify future positive customer behaviors...

Bowling alone: The collapse and revival of American community

Abstract: The present historical moment may seem a particularly inopportune time to review Bowling Alone, Robert Putnam's latest exploration of civic decline in America. After all, the outpouring of volunteerism, solidarity, patriotism, and self-sacrifice displayed by Americans in the wake of the September 11 terrorist attacks appears to fly in the face of Putnam's central argument: that \"social capital\" -defined as \"social networks and the norms of reciprocity and trustworthiness that arise from them\" (p. 19)'has declined to dangerously low levels in America over the last three decades. However, Putnam is not fazed in the least by the recent effusion of solidarity. Quite the contrary, he sees in it the potential to \"reverse what has been a 30to 40-year steady decline in most measures of connectedness or community.\"' As an example of how the current \"war on terrorism\" could generate a durable civic renewal, Putnam points to the burst in civic practices that occurred during and after World War II, which he says \"permanently marked\" the generation that lived through it and had a \"terrific effect on American public life over the last half-century.\" 3 If Americans can follow this example and channel their current civic

Economics of Information

Abstract: The author systematically examines one of the important issues of information — establishing the market price. He introduces the concept of «search» — where a buyer wanting to get a better price, is forced to question sellers. The article deals with various aspects of finding the necessary information.

Boundary-Work and the Demarcation of Science from Non-Science: Strains and Interests in Professional Ideologies of Scientists

Abstract: The demarcation of science from other intellectual activities-long an analytic problem for philosophers and sociologists-is here examined as a practical problem for scientists. Construction of a boundary between science and varieties of non-science is useful for scientists' pursuit of professional goals: acquisition of intellectual authority and career opportunities; denial of these resources to "pseudoscientists"; and protection of the autonomy of scientific research from political interference. "Boundary-work" describes an ideological style found in scientists' attempts to create a public image for science by contrasting it favorably to non-scientific intellectual or technical activities. Alternative sets of characteristics available for ideological attribution to science reflect ambivalences or strains within the institution: science can be made to look empirical or theoretical, pure or applied. However, selection of one or another description depends on which characteristics best achieve the demarcation in a way that justifies scientists' claims to authority or resources. Thus, "science" is no single thing: its boundaries are drawn and redrawn inflexible, historically changing and sometimes ambiguous ways.