D
David P. Norton
Researcher at University of Florida
Publications - 549
Citations - 67855
David P. Norton is an academic researcher from University of Florida. The author has contributed to research in topics: Thin film & Pulsed laser deposition. The author has an hindex of 92, co-authored 549 publications receiving 66007 citations. Previous affiliations of David P. Norton include Harvard University & Louisiana State University.
Papers
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Book
The balanced scorecard : measures that drive performance
Robert S. Kaplan,David P. Norton +1 more
TL;DR: A "balanced scorecard" is developed, a new performance measurement system that gives top managers a fast but comprehensive view of the business and complements those financial measures with three sets of operational measures having to do with customer satisfaction, internal processes, and the organization's ability to learn and improve.
Journal Article
Using the balanced scorecard as a strategic management system
Robert S. Kaplan,David P. Norton +1 more
TL;DR: The concept of balanced scorecard was introduced by Robert S. Kaplan and David P. Norton as mentioned in this paper to measure performance from three additional perspectives: customers, internal business processes, and learning and growth.
Book ChapterDOI
Putting the balanced scorecard to work
Robert S. Kaplan,David P. Norton +1 more
TL;DR: The balanced scorecard as discussed by the authors shows four different perspectives in which to choose measures that can redefine a company's processes measurement system so short term and long term objectives are in balance with each other.
Journal ArticleDOI
The Balanced Scorecard
TL;DR: The Balanced Scorecard as mentioned in this paper is a teoría de vanguardia used to motivate empresariales to achieve their personal goals, such as alcanzar metas fijadas a largo plazo.
Book
Strategy Maps: Converting Intangible Assets into Tangible Outcomes
Robert S. Kaplan,David P. Norton +1 more
TL;DR: In this paper, the authors present a strategy map for aligning intangible assets to enterprise strategy and planning the campaign, which is based on the Strategy Map to Strategy Map (SMSM) framework.