Deepak Iyengar

TL;DR: In this paper, the authors investigated the relationship between the quality of online fulfillment and the ensuing retention of customers, using archival data on 260 online retailers, and found that satisfaction with the physical distribution quality and cost are positively related with customer's purchase satisfaction and customer retention.

TL;DR: In this paper, the authors introduce a total life-cycle-based approach to sustainable supply chain management (SSCM) that extends beyond the 3R's of reduce, reuse and recycle to 6R's that includes recover, redesign and remanufacture.

TL;DR: In this paper, the authors present a methodology and tool developed for multi-tier SC risk modeling and analysis using a Bayesian theory-based approach that is capable of analyzing the conditional relationships between events.

TL;DR: This work extends prior work on MRPs by introducing a signaling theory perspective to return time leniency, which allows for a more nuanced interpretation of the underlying economics associated with extending the window of time during which returns are accepted.

TL;DR: In this article, the authors examined the marketing and logistics efficacy between business-to-consumer (B2C) retailers who sell exclusively via the web and retailers for whom the web offers one additional channel for sales, and investigated key differences between web-only and multi-channel retailers in terms of five different measures of web activity and three different forms of outsourcing behavior.