D
Don A. Dillman
Publications - 1
Citations - 9580
Don A. Dillman is an academic researcher. The author has contributed to research in topics: The Internet & Customer satisfaction. The author has an hindex of 1, co-authored 1 publications receiving 9524 citations.
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Mail and internet surveys : the tailored design method
TL;DR: In this paper, the authors present an overview of the design of web, mail, and mixed-mode surveys, and present a survey implementation approach for web-based and mail-based surveys.