Author
Faruk Seyitoğlu
Other affiliations: Akdeniz University
Bio: Faruk Seyitoğlu is an academic researcher from Mardin Artuklu University. The author has contributed to research in topics: Tourism & Hospitality. The author has an hindex of 8, co-authored 24 publications receiving 284 citations. Previous affiliations of Faruk Seyitoğlu include Akdeniz University.
Topics: Tourism, Hospitality, Business, Marketing, Gastronomy
Papers
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TL;DR: In this paper, service robots can be used to ensure a high level of physical sociability during the COVID-19 pandemic, which is affecting negatively the tourism and hospitality industry.
Abstract: COVID-19 pandemic is affecting negatively the tourism and hospitality industry. As people must avoid physical interaction, service robots can be a useful tool to ensure a high level of physical soc...
135 citations
TL;DR: The findings indicate respondents feel that repetitive, dirty, dull, and dangerous tasks in hotels would be more appropriate for robots, while hotel managers would rather use employees for tasks that require social skills and emotional intelligence.
Abstract: Adopting a supply-side perspective, the paper analyses Bulgarian hotel managers’ perceptions of service robots using a convergent mixed methods design. Structured quantitative data were collected from 79 managers using a questionnaire, while interviews were used for the collection of qualitative data from 20 managers. The findings indicate respondents feel that repetitive, dirty, dull, and dangerous tasks in hotels would be more appropriate for robots, while hotel managers would rather use employees for tasks that require social skills and emotional intelligence. The individual characteristics of respondents and the organisational characteristics of the hotels they currently worked in played little role in their perceptions of service robots. The managers considered that robots would decrease the quality of the service and were generally not ready to use robots. Additionally, the interviewees indicated that skilled and well-trained employees were more valuable and more adequate than robots for the hospitality and tourism industry. Theoretical and managerial implications are provided as well.
100 citations
TL;DR: In this paper, a conceptual framework that focuses on how the quest for authenticity influences tourists' behaviors in regard to local food consumption is proposed, based on the relationships between food consumption and authenticity in three different contexts.
90 citations
TL;DR: In this article, a conceptual framework of the service delivery system design for hospitality firms in the post-viral world is developed, which includes resource-based view, value chain analysis, stakeholder theory, PESTEL analysis, positioning strategy, and service delivery systems design.
81 citations
TL;DR: In this paper, a study aimed to determine the internship satisfaction of tourism students and the impact of their internships on their professional development and industrial perception was conducted on the students of Akdeniz University Faculty of Tourism.
Abstract: This study aims to determine the internship satisfaction of tourism students and the impact of their internships on their professional development and industrial perception. In line with this purpose, an implementation was conducted on the students of Akdeniz University Faculty of Tourism. This implementation involved a questionnaire form which was filled by 305 faculty students. The findings included demographic information; then three scaled questionnaire form which intended to determine the internship satisfaction, vocational tourism education, and professional development and industrial perception of the students was analyzed by taking mean scores of the scales of the form; using stepwise regression of the multiple regression analysis, the relations between the scales were shown, and the results were interpreted. The results showed that internship satisfaction of the students had a positive impact and impact by itself on professional development and industrial perspective, and together with vocational...
42 citations
Cited by
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01 Jan 2008
TL;DR: In this article, the authors argue that rational actors make their organizations increasingly similar as they try to change them, and describe three isomorphic processes-coercive, mimetic, and normative.
Abstract: What makes organizations so similar? We contend that the engine of rationalization and bureaucratization has moved from the competitive marketplace to the state and the professions. Once a set of organizations emerges as a field, a paradox arises: rational actors make their organizations increasingly similar as they try to change them. We describe three isomorphic processes-coercive, mimetic, and normative—leading to this outcome. We then specify hypotheses about the impact of resource centralization and dependency, goal ambiguity and technical uncertainty, and professionalization and structuration on isomorphic change. Finally, we suggest implications for theories of organizations and social change.
2,134 citations
1,211 citations
01 Jan 1997
TL;DR: The authors argue that a chasm of significant proportions has developed between mainstream economic analysis of technological advance and business practice and that this chasm is often attributed to the insistence of many economists to cling to old-fashioned ideas concerning the creation and diffusion of innovations and to disregard the pragmatic study of technological progress.
Abstract: It has become cliche to argue that a chasm of significant proportions has developed between mainstream economic analysis1 of technological advance and business practice. This chasm is often attributed to the insistence of many economists to cling to old-fashioned ideas concerning the creation and diffusion of innovations and to disregard the pragmatic study of technological progress. The resulting underestimation of the complexities of the process of technological advance and the institutions which affect it has had serious consequences on the predictive ability of theory.2
356 citations
TL;DR: In this paper, a series of experimental studies were implemented to investigate consumers' preference for robot-staffed hotels during the COVID-19 pandemic and found that consumers had a more positive attitude toward robotstaffed (vs. humanstaffed) hotels when the global health crisis was salient.
258 citations
TL;DR: This article reviewed the evolution of the concepts of dark tourism and thanatourism, highlighting similarities and differences between them, and argued that two decades of research have not convincingly demonstrated that dark tourists are distinct forms of tourism, and in many ways they appear to be little different from heritage tourism.
258 citations