Author
Fiona X. Yang
Bio: Fiona X. Yang is an academic researcher from University of Macau. The author has contributed to research in topics: Tourism & Corporate social responsibility. The author has an hindex of 10, co-authored 19 publications receiving 209 citations.
Papers
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TL;DR: The COVID-19 public health emergency as discussed by the authors has shown that travel has long been resorted to as a pursuit for tourists' well-being, but this purpose has been brought into question by the sudden public health outbreak of COVID19, when many tourists found...
Abstract: While travel has long been resorted to as a pursuit for tourists’ well-being, this purpose has been brought into question by the sudden public health emergency of COVID-19, when many tourists found...
61 citations
TL;DR: The results show that taste, freshness, and brand credibility remain salient, as in dine-in experiences, while packaging and delivery quality emerge as a result of the integration of the O2O platform, and hygiene due to the COVID-19 pandemic.
59 citations
TL;DR: In this article, the impact of tourist-to-tourist interactions on destination image and the moderating effect of interaction intensity was investigated, and the results indicated that benevolent sociable incidents played a major role in determining the quality of T2T interaction, which shapes tourists' perceived cognitive image, and in turn influences the affective image of a destination.
Abstract: This paper investigates the impact of tourist-to-tourist (T2T) interactions on destination image and the moderating effect of interaction intensity. The results indicate that benevolent sociable incidents play a major role in determining the quality of T2T interaction, which shapes tourists’ perceived cognitive image, and in turn influences the affective image of a destination. Furthermore, high interaction intensity aggravates the negatively connoted aspect of T2T interactions such that the influence of tourist misbehaviors is stronger, the impact of interaction quality on the natural facet of cognitive image becomes more salient, and the nurture of affection for the destination is impeded.
46 citations
44 citations
TL;DR: In this article, the authors explored the role of workplace guanxi in building hotel career success and proposed a competency-success framework through the mediating roles of coworker and supervisor-subordinate Guanxi.
42 citations
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TL;DR: This article conducted a meta-analysis of 730 correspondence tests in 42 separate studies conducted in OECD countries between 1990 and 2015, focusing on first and second generation immigrants, differences between specific minority groups, the implementation of EU directives, and the length of job application packs.
Abstract: For almost 50 years field experiments have been used to study ethnic and racial discrimination in hiring decisions, consistently reporting high rates of discrimination against minority applicants - including immigrants -, irrespective of time, location, or minority groups tested. While Riach and Rich (2002) and Rich (2014) provide systematic reviews of existing field experiments, no study has undertaken a meta-analysis to examine the findings in the studies reported. In this article we present a meta-analysis of 730 correspondence tests in 42 separate studies conducted in OECD countries between 1990 and 2015. In addition to summarizing research findings, we focus on subgroups to ascertain the robustness of findings, emphasizing differences across countries, gender, and economic contexts. Moreover we test hypotheses with regard to taste-based and statistical discrimination. To this end, we draw on the fact that the groups considered in correspondence tests and the contexts of testing vary to some extent. We focus on first- and second generation immigrants, differences between specific minority groups, the implementation of EU directives, and the length of job application packs. There are many indications that ethnic discrimination in hiring decisions reflects taste-based discrimination, although in some cases statistical discrimination seems to occur.
276 citations
TL;DR: In this article, the authors examined work engagement as a partial mediator of the effect of psychological capital (PsyCap) on employee morale in a sample of hotel employees and found that frontline employees with high PsyCap are more engaged with their work and more likely to display job satisfaction and affective organizational commitment.
235 citations
01 Dec 2012
TL;DR: Using the panel data of 66 countries between 2000 and 2009, this paper studied the positive effect of world heritage sites (WHSs) on the international tourism, and found that WHSs had a positive effect on international tourism.
Abstract: Using the panel data of 66 countries between 2000 and 2009, we study the positive effect of world heritage sites(WHSs) on the international tourism...
134 citations
TL;DR: In this article, the authors examined the impacts of the global coronavirus pandemic on hotel employees' perceptions of occupational stressors and their consequences, and found that job satisfaction and organizational commitment significantly explained job performance, subjective well-being and prosocial behavior, but they did not significantly influence turnover intention.
133 citations
TL;DR: In this article, the authors examined a positive relationship between perceived impact of road and transport infrastructure development and local community support for tourism through perceived environmental impact, perceived tourism benefits, and perceived community satisfaction.
101 citations