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Francesca De Battisti
Researcher at University of Milan
Publications - 22
Citations - 457
Francesca De Battisti is an academic researcher from University of Milan. The author has contributed to research in topics: Rasch model & Customer satisfaction. The author has an hindex of 9, co-authored 21 publications receiving 372 citations.
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Organizational ethical climates and employee's trust in colleagues, the supervisor, and the organization
TL;DR: In this paper, the authors examined the effects of employees' perceptions of three types of OEC ( benevolent, principled and egoistic) and organizational trust in different referents (colleagues, the supervisor, and the organization).
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Robust analysis of bibliometric data
TL;DR: The proposed methodology, which allowed us to group scholars into four homogeneous groups and sort them according to multidimensional data, can be applied to other similar applications in bibliometrics.
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The Rasch Model to Measure Service Quality
TL;DR: The Rasch model will be considered, a statistical tool arising from psychometric field, which allows the examination of the service quality through the known variables: for each of those an objective measure is obtained.
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A decade of research in statistics: a topic model approach
TL;DR: In this paper, a methodological approach to topic modeling and post-processing of topic models results to the end of describing in depth a field of research over time, in particular, a selection of publications from the international statistical literature, and analyze the links between topics and their temporal evolution.
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The Rasch Model in Customer Satisfaction Survey Data
TL;DR: This paper presents three different applications of the Rasch Model for the purposes of measuring quality and customer satisfaction levels, and highlights its peculiarities, gives an interpretation of the parameters used, analyse the model’s fit with the data and perform a critical analysis of the results.