Basics of qualitative research: Grounded theory procedures and techniques

According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them.

Out of the Crisis

The present historical moment may seem a particularly inopportune time to review Bowling Alone, Robert Putnam's latest exploration of civic decline in America. After all, the outpouring of volunteerism, solidarity, patriotism, and self-sacrifice displayed by Americans in the wake of the September 11 terrorist attacks appears to fly in the face of Putnam's central argument: that \"social capital\" -defined as \"social networks and the norms of reciprocity and trustworthiness that arise from them\" (p. 19)'has declined to dangerously low levels in America over the last three decades. However, Putnam is not fazed in the least by the recent effusion of solidarity. Quite the contrary, he sees in it the potential to \"reverse what has been a 30to 40-year steady decline in most measures of connectedness or community.\"' As an example of how the current \"war on terrorism\" could generate a durable civic renewal, Putnam points to the burst in civic practices that occurred during and after World War II, which he says \"permanently marked\" the generation that lived through it and had a \"terrific effect on American public life over the last half-century.\" 3 If Americans can follow this example and channel their current civic

Bowling alone: The collapse and revival of American community

2 1 The innovative transport systems and the CityMobil project 10 1.1 The research questions 10 2 The state of art in the field of automatic transport systems 12 2.1 Case studies and demand studies for innovative transport systems 12 3 The design and implementation of surveys 14 3.1 Definition of experimental design 14 3.2 Questionnaire design and delivery 16 3.3 First analyses on the collected sample 18 4 Calibration of Logit Multionomial demand models 21 4.1 Methodology 21 4.2 Calibration of the “full” model. 22 4.3 Calibration of the “final” model 24 4.4 The demand analysis through the final Multinomial Logit model 25 5 The analysis of interaction between the demand and socioeconomic attributes 31 5.1 Methodology 31 5.2 Application of Mixed Logit models to the demand 31 5.3 Analysis of the interactions between demand and socioeconomic attributes through Mixed Logit models 32 5.4 Mixed Logit model and interaction between age and the demand for the CTS 38 5.5 Demand analysis with Mixed Logit model 39 6 Final analyses and conclusions 45 6.1 Comparison between the results of the analyses 45 6.2 Conclusions 48 6.3 Answers to the research questions and future developments 52

The European commission

The Social Psychology of Organizations.

Since its publication in 2000, Public Management Reform has established itself as the standard text in the field, presenting a comparative analysis of recent changes in Public Management and Public Administration in a range of countries in Europe, North America, and Australasia. This completely rewritten second edition radically expands, develops, and updates the original. Two countries have been added to the comparison (making twelve countries in all) and a much fuller treatment has been provided of the European Commission (including a commentary on the recent reforms led by Vice-President Kinnock). Empirical data has been brought up to date, so as to cover many key developments of the last few years. The theoretical framework of the book has been further developed, including a challenging new interpretation of the trends in continental Europe, which are seen here as markedly different from the Anglo-American style 'New Public Management'. This second edition provides an unparalleled synthesis of developments in Australia, Belgium, Canada, Finland, France, Germany, Italy, the Netherlands, New Zealand, Sweden, the UK, the USA, and the European Commission. It is organized in an integrated format, within an overall theoretical framework that identifies the main pressures for, and trajectories of, change. It includes a multi-dimensional analysis of the results of reform, and a chapter reflecting on the dynamic relationship between management reform and politics. Extensive appendices provide an invaluable information resource for students.

Public Management Reform: A Comparative Analysis

Public management reform : a comparative analysis - new public management, governance, and the Neo-Weberian State

In this paper I want to address some fundamental questions concerning the nature of knowledge about public management reform, and particularly its transferability between countries and contexts. My main point will be that knowledge of what works and what does not tends to be heavily contextdependent. That is to say, a technique or organisational structure which succeeds in one place may fail in another. So – to put it bluntly – there is no set of general tools that can be transferred from one jurisdiction to another, all around the world, with confidence that they will work well every time. This means we have to look carefully at contexts, and at the "terms of trade" each time we are thinking of borrowing a good management idea from somewhere else. This is not a "how-to-do-it" paper. Rather it is a series of reflections on the nature of the "trade" in public management reforms, drawing on the existing academic literature and seeking to identify issues where further work seems to be desirable...

/pdf/public-management-reform-r4nkytrfm4.pdf

Public Management Reform

1. Introduction 2. Defining the Concepts 3. The History of Performance Management 4. Performance Measurement 5. Incorporation of Performance Information 6. The use of Performance Information 7. Users 8. Non-use 9. The Effects of Using Performance Information 10. The Future of Performance Management

/pdf/performance-management-in-the-public-sector-1bto531h6k.pdf

Performance Management in the Public Sector

We argue that contemporary research on the influence of organisational autonomy on performance in public organisations uses a diverse and a too restrictive conceptualisation of autonomy After discussing that research, the article develops six dimensions of the concept of autonomy in public organisations Second, weaknesses of contemporary research are shown by confronting their conceptualisations with the developed taxonomy Third, data from a survey of Flemish public organisations illuminate the need to acknowledge the six different dimensions of autonomy when studying the effect of autonomy on performance The empirical material points at the dangers of using formal–legal status of a public organisation as an indicator of its autonomy, given substantial heterogeneity of organisations with the same formal–legal status on each dimension of autonomy Moreover, tensions between different levels of autonomy appear in practice, indicating the need for a combined and integrated study of the effects of the different dimensions of autonomy on performance Copyright © 2004 John Wiley & Sons, Ltd

Geert Bouckaert

Papers

Public Management Reform: A Comparative Analysis

Public management reform : a comparative analysis - new public management, governance, and the Neo-Weberian State

Public Management Reform

Performance Management in the Public Sector

The study of organisational autonomy: a conceptual review