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Hayat Muhammad Awan

Researcher at Air University (Islamabad)

Publications -  38
Citations -  1253

Hayat Muhammad Awan is an academic researcher from Air University (Islamabad). The author has contributed to research in topics: Customer satisfaction & Quality (business). The author has an hindex of 14, co-authored 35 publications receiving 947 citations. Previous affiliations of Hayat Muhammad Awan include University of Toronto & Bahauddin Zakariya University.

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Factors affecting Halal purchase intention – evidence from Pakistan’s Halal food sector

TL;DR: In this article, the authors identify and determine the connection of various antecedents from educational literary works with Halal purchase intention and investigate which antecedent, among all antecedences, have the highest possible participation toward the development of Halal food purchase intention.
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Customer's criteria for selecting an Islamic bank: evidence from Pakistan

TL;DR: In this article, the conditions under which Islamic banks can successfully compete with conventional banks by understanding customer attitudes towards Islamic banking products were determined. But, most of the research has therefore been oriented towards macro-environment issues, ignoring the market-oriented problems.

Relationship between service quality, perceived value, satisfaction and revisit intention in hotel industry

TL;DR: In this article, the relationship between service quality, perceived value and customer satisfaction and repurchase intentions in luxury hotel management in Pakistan is investigated, which has implications for both the managers and owners of hotel as to what is the quality and satisfaction criterion of customers.
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Service quality and customer satisfaction in the banking sector: a comparative study of conventional and Islamic banks in Pakistan

TL;DR: In this article, a modified SERVQUAL scale is utilized to ascertain the functional dimensions of service quality specific to the industry and service context under study in addition, the study examines the differences in service quality satisfaction and its impact on the behavioral intentions of customers.
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Consumer's perceptions of website's utilitarian and hedonic attributes and online purchase intentions: A cognitive–affective attitude approach

TL;DR: In this article, the authors investigate consumers' perceptions regarding attributes of online shopping websites that influence their cognitive and affective attitudes and also online purchase intentions and show that consumers' perception of utilitarian attributes and hedonic attributes are significant and positive predictors of cognitive, affective, and purchase intentions.