Purpose – The purpose of this paper is to investigate the impact of the cognitive styles of leaders on knowledge management practices in a public sector organisation in India.Design/methodology/approach – The data were gathered from 210 middle and senior managers who were employed in different projects across the country. Self‐reported questionnaires were administered to collect the data on the cognitive styles of leaders and knowledge management practices.Findings – The results of exploratory factor analysis showed three significant factors of cognitive styles – i.e. radical, innovative‐collaborator, and adaptor. The knowledge management questionnaire had five dimensions – i.e. KM process, KM leadership, KM culture, KM technology, and KM measurement. The results of regression analysis showed a negative impact of the radical and innovative‐collaborator styles, while the adaptor style had a positive impact on knowledge management practices.Research limitations/implications – This study was conducted in a l...

Knowledge management practices in a public sector organisation: the role of leaders' cognitive styles

Although personal care sector within fast-moving consumer goods industry has been known as a key contributor toward the growth of the economy, barely any study has been conducted to assess the flexibilities in the personal care supply chain. Further, being competitive and challenging environment of the industry, domestic personal care firms are stressed for their supply chain performance. The state of affairs is predominantly critical in the soap manufacturing firms, which have simple, but yet long, supply chain with ample amount of uncertainty due to intense competition, and therefore increase the challenges for firms such as “how much to produce” and “how much should be the production lead time.” Using expert views along with academicians and literature support, this paper investigates the flexibilities associated with soap manufacturing supply chain. The paper utilizes a distinctive approach of assessing the supply chain flexibility through system dynamics (SD) model and endorses the model in a soap manufacturing setting in India. The setting has been examined by changing the level of order rate and production lead time. The model along with the overall supply chain performance of a soap producing unit evaluated indicates the degree of flexibility achievable by the firm. Flexibility dimensions having considerable and outranked influence on enlightening the supply chain performance are recognized. The findings of study indicate demand pattern of packed and unpacked soaps shows seasonal fluctuations; interesting thing is that when one category soap demand increases, the other category’s demand shows slowdown. If case firm takes measures to improve the backlog or production gap through varying lead times, the performance of flexible supply chain can be enhanced. Finding also suggests that improved results may be obtained by varying the order rate. Simulation results show improvement in inventory of packed and unpacked soaps, shipment gap and hiring rate of the firm. The study is exclusive in reviewing the common man’s sector of personal care industry, which has received the least consideration in the literature and practice. The study claims to be unique by applying SD modeling to respond to research questions raised up along with inferences for practice and theory.

Assessment of Supply Chain Flexibility Using System Dynamics Modeling

This chapter introduces the role of Social Media (SM) in Knowledge-Based Organizations (KBOs), thus explaining the concept of KBOs, the difference between KBOs and non-KBOs, the concept of Knowledge Management (KM), the concept of SM, the importance of SM to KBOs, the application of SM in the KBOs, and the challenges of SM in the KBOs. This chapter explains the significance of SM for organizational development and adaptation to the business architecture in order to create knowledge integration environment in the KBOs. SM enables the creation of knowledge value chain to customize information and delivery for a technological business growth. Firms need to be connected to their technological business environment through SM because interacting with external sources of knowledge can effectively improve their capabilities about industry benchmark and competitive advantage. Understanding the role of SM in the KBOs will significantly enhance the organizational performance and achieve business goals in the global business environments.

The Role of Social Media in the Knowledge-Based Organizations

This chapter introduces the role of Data Mining (DM) for Business Intelligence (BI) in Knowledge Management (KM), thus explaining the concept of KM, BI, and DM; the relationships among KM, BI, and DM; the practical applications of KM, BI, and DM; and the emerging trends toward practical results in KM, BI, and DM. In order to solve existing BI problems, this chapter also describes practical applications of KM, BI, and DM (in the fields of marketing, business, manufacturing, and human resources) and the emerging trends in KM, BI, and DM (in terms of larger databases, high dimensionality, over-fitting, evaluation of statistical significance, change of data and knowledge, missing data, relationships among DM fields, understandability of patterns, integration of other DM systems, and users’ knowledge and interaction). Applying DM for BI in the KM environments will enhance organizational performance and achieve business goals in the digital age.

The Role of Data Mining for Business Intelligence in Knowledge Management

In order to improve the communications inside and outside the enterprise, efficient utilization of enterprise capitals and make improvements in the services and products of enterprise, many enterprises have turned to use enterprise resource planning (ERP) systems. On the other hand, the more the role of knowledge assets in enterprises grows, the higher the position of knowledge management (KM) in the enterprises becomes and it gradually becomes fundamental to success. The role of knowledge management in today’s knowledge-based world has attracted considerable attention to this topic in industry and academia. The use of ERP and knowledge management in enterprises for the continuation of effective functioning in knowledge-based economy arises the need to study the interactions between ERP and knowledge management and also the possibility of the integration of ERP and KM systems. The mutual relation between knowledge management and enterprise resources planning can be studied from the three perspectives of (A) the effects of knowledge management on the implementation and use of ERP, (B) the ERP effects on improving knowledge management process, and (C) the integration of knowledge management and enterprise resources planning systems. By studying a wide range of academic literature on KM and ERP, this paper aims to review the relation between knowledge management and enterprise resources planning and analyze the opportunities of future research in this area.

The Mutual Relation Between Enterprise Resource Planning and Knowledge Management: A Review

One unique approach to identify knowledge orientation has been outlined in this research paper using Indian commercial banks as case example. The study outlines 27 manifest variables to defi ne knowledge orientation in 14 banks through survey administered to 360 senior-middle level bank staff in Knowledge Management (KM) role. Data is analysed using Confi rmatory Factor Analysis (CFA). All manifest variables are validated and measured in terms of their contribution to organisational knowledge, and a ranking order is drawn to present the knowledge orientation through a scorecard. The scores will help banks to analyse their knowledge orientation and determine what knowledge elements to use, shape or drop to structure their KM program.

A research to identify knowledge orientation in Indian commercial banks

The role of flexibility is eminent in designing a CRM solution. But the challenge is how to embed it. We must know where exactly to apply it. The purpose of this research therefore exactly is to identify the linkages between flexibility and CRM solution design and suggest how and where the flexibility can be embedded in this design. It explores the concept of flexible systems management and the CRM system as ‘independent’ and ‘interrelated’ set of activities based on systems-thinking concept. The research identifies two sets of flexibility affecting the CRM design—one, the flexibility of CRM process (and modules within) and two, the flexibility of CRM design and its users. The research also outlines what CRM features are critical for applying flexibility. We used Delphi method to prepare a ranking of such critical features for a successful CRM design. Based on this, we created a hypothetical used case for building and mapping flexibility to each CRM feature (from the six identified) plotted between flexibility and rigidity quadrant. Features ‘high on flexibility’ are recommended to ‘stretch further’, and those skewed towards rigidity are advised to ‘control or divest’. This study will be beneficial to practitioners looking forward to implementing CRM or those already underway. It should help these practising professionals in thinking ways to build flexibility, do scoping for their CRM project like which variables (read functionalities) to focus and assess how to leverage flexibility to meet productivity goals and business requirements of the present and the future.

Using Flexibility in Designing CRM Solution

Information technology has made mobile banking easy, convenient and accessible to 178 million unique mobile subscribers base in Indonesia. Out of this 50 million are smartphone users and collectively about 132 million are internet users . This rising trend has been forcing 120 commercial banks  in the country to ramp up their mobile-based banking initiatives. However, in contrast to it, only 50 million have bank accounts out of 250 million Indonesian population size . This poses a few challenges to digital adoption using mobile as medium, especially when a limited number of people have bank accounts and the cost of internet is high due to geographical, infrastructural spread and cost barriers. The purpose of this study is to unearth such factors that have - direct or indirect - influence on consumer acceptance for mobile banking applications. This research model examines 205 respondents from online surveys in Jabodetabek, Indonesia. To conduct this study, we have used Unified Theory of Acceptance and Use of Technology (UTAUT2) model that helps in understanding perceived credibility and perceived self-efficacy variables and their roles in influencing the adoption for m-banking. Data was analysed using Partial Least Square (PLS) method. The findings suggest that performance expectancy, effort expectancy, and social influence have a significant effect on behavioral intention. Performance expectancy is the factor that mostly influences behavior intention. It can also be stated that behavioral intention, facilitating condition and habit – all of these have a significant effect on reuse behavior.

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Analysis of factors affecting adoption of mobile banking application in Indonesia: an application of the unified theory of acceptance and use of technology (UTAUT2)

This paper discusses other ways that can be used to obtain information on the translation of Indonesian Alqur’an and hadith that is by using Information Retrieval Technique which the process is tokenizing, stopword removal and steamming. The stemming method used in this study is ECS (Enhance Confix Stripping). The database consists of hadith documents Bukhori Muslim numbered 7008 number of traditions and Al Quran translation 30 Juz from the Ministry of Religious Affairs of the Republic of Indonesia. The resulting system can speed up the search process on the Indonesian translation of the Qur’an and Hadith and obtain relevant information.

Informatian Retrieval of Indonesian Translated version of Al Quran and Hadith Bukhori Muslim

The development of information technology has become new world, and an infinite business network. One proof of these technologies is internet, which is causing information technology to make a positive impact, and changed lifestyle into modern societies. It has created new types of business opportunities where business transactions are increasingly being made electronically. The growing popularity of such websites shows a rise in their demand. This research places an effort to understand the effect of service quality on customer satisfaction on music product websites with respondents from Indonesia and India, and compares are there any differences in consumer attitudes. It was observed that responsiveness, assurance, and empathy affect on customer satisfaction of music product website and tangibles, reliability and responsiveness have the same impact for both countries, but assurance, empathy and customer satisfaction differ. This is an important milestone in understanding customer's intention in buying music online in both countries.

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Himanshu Dutt

Papers

A research to identify knowledge orientation in Indian commercial banks

Using Flexibility in Designing CRM Solution

Analysis of factors affecting adoption of mobile banking application in Indonesia: an application of the unified theory of acceptance and use of technology (UTAUT2)

Informatian Retrieval of Indonesian Translated version of Al Quran and Hadith Bukhori Muslim

Investigating customer satisfaction towards music website in Indonesia and India: a comparative study