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Hsiu-Yu Teng

Bio: Hsiu-Yu Teng is an academic researcher from National Chiayi University. The author has contributed to research in topics: Hospitality & Hospitality industry. The author has an hindex of 2, co-authored 2 publications receiving 116 citations.

Papers
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Journal ArticleDOI
TL;DR: In this article, the influence of centralization on organizational citizenship behaviors (OCB) and deviant workplace behaviors (DWB) was examined in Taiwan's hotel industry, and it was found that centralization is positively related to OCB, and negatively related to DWB.

89 citations

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TL;DR: In this paper, the authors developed a scale for assessing tour guiding styles from the perspective of tour leaders' roles, based on exploratory factor analysis on 243 tour leaders and verified the validity of the scale on 474 tour members.

54 citations

Journal ArticleDOI
TL;DR: In this paper , the authors investigated the relationship among authentic leadership, person-job (P-J) fit, and prosocial service behaviors in the hospitality industry, as well as the mediating influence of P-J fit and the moderated mediation effect of job resourcefulness.

4 citations

Journal ArticleDOI
TL;DR: In this article , the authors investigated relationships among perceived coolness, customer engagement and memorable customer experience (MCE) and examined the mediation effect of customer engagement on customer engagement in restaurants and hotels.
Abstract: Purpose Memorable customer experience (MCE) is a key factor affecting customer loyalty and revisit intention. Hospitality managers must identify factors that create MCEs. This study aims to investigate relationships among perceived coolness, customer engagement and MCE and examine the mediation effect of customer engagement. Design/methodology/approach Two samples of 434 restaurant customers and 372 hotel customers in Taiwan returned questionnaires. Hypotheses were examined by structural equation modeling. Findings The results demonstrated that perceived coolness positively affected customer engagement and MCE and that customer engagement positively affected MCE. Furthermore, customer engagement mediated the relationship between perceived coolness and MCE. Research limitations/implications This study is cross-sectional, which limits causal inference. Furthermore, this study only investigated customers of Taiwanese restaurants and hotels, and the findings may not be generalizable to other industries and countries. Originality/value This study contributes to the MCE knowledge in hospitality by elucidating the association among perceived coolness, customer engagement and MCE. The findings can aid hospitality managers in developing marketing strategies, fostering customer engagement and creating MCEs.

1 citations

Journal ArticleDOI
TL;DR: In this paper , a survey of 338 hotel and 337 restaurant employees in Taiwan revealed that job crafting is negatively associated with work-leisure conflict, and that job and leisure crafting are positively associated with WLF.

Cited by
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Journal ArticleDOI
TL;DR: In this paper, the authors examined the relationship among job crafting, person-job fit, and job engagement, and found that both individual crafting and collaborative crafting are related to job engagement.

189 citations

Journal ArticleDOI
TL;DR: In this article, the authors examined the relationship between empowering supervision and service sabotage by service employees in hotels and found that, by enhancing work engagement, empowering supervision negatively influenced service employees' service sabotage and that general self-efficacy strengthened both the direct effect of empowering supervision on work engagement and the indirect effect on service sabotage via work engagement.

81 citations

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TL;DR: This article proposed a theoretical model that links the two types of psychological contracts (relational vs. transactional psychological contracts) with organizational identification and service employees' in-role performance and organizational citizenship behaviors.

76 citations

Journal ArticleDOI
TL;DR: In this paper, the authors examined the relationship among workplace incivility, job satisfaction and turnover intention for tourist hotel chefs and found that emotional intelligence has a significant moderating effect on the relationship between workplace infivility and job satisfaction.
Abstract: This study examines the relationships among workplace incivility, job satisfaction and turnover intention for tourist hotel chefs. Furthermore, emotional intelligence is taken as the moderating variable on the relationships between workplace incivility and job satisfaction and workplace incivility and turnover intention.,Tourist hotel chefs were invited to participate in this study using purposive sampling, and a structured questionnaire was administered to carry out the investigation on tourist hotel chefs.,The results show that workplace incivility has negative effects on job satisfaction and casts positive effects on turnover intention through job satisfaction. Emotional intelligence has a significant moderating effect on the relationship between workplace incivility and job satisfaction.,This study firstly demonstrated the relationships among workplace incivility, job satisfaction and turnover intention for tourist hotel chefs. Furthermore, the moderating effect of emotional intelligence on the relationship between workplace incivility and job satisfaction was also validated.

74 citations

Journal ArticleDOI
TL;DR: In this article, the authors examined the effects of perceived external prestige (PEP) on deviant workplace behavior (DWB) and the mediating role of job satisfaction (JS), and found that positive PEP reflects positively on DWB and vice versa.
Abstract: Purpose – This paper aims to examine the effects of perceived external prestige (PEP) on deviant workplace behavior (DWB) and the mediating role of job satisfaction (JS). Design/methodology/approach – The relationship was tested via hierarchical regression analyses. The study used data drawn from 401 employees of five-star hotels located in the Turkish cities of Ankara and Antalya. Findings – The study findings suggest that there is a negative correlation between JS and organizational deviant work behaviors. Employees’ satisfaction leads to workplace harmony and brings employees closer to the purpose of the organization. Additionally, the study shows that positive PEP reflects positively on JS and vice versa. JS plays a mediating role between PEP and DWB. Research limitations/implications – The first limitation of the study is that the sample involves a specific area and, therefore, may not be generalizable. Additionally, the study contains only five-star hotels. Therefore, future researchers could replic...

71 citations