Huong Xuan Ho

TL;DR: In this paper, three discrete negative emotions (regret, anger, and frustration) are triggered by the attribution of blame to the three different sources of self, service provider, and service provider.

TL;DR: In this paper, a focus group discussion with a total of 60 participants revealed that Vietnamese people have adequate information/knowledge about the COVID-19 pandemic, and majority of them experience low emotional levels of anxiety, fear, dread, stress, and panic.

TL;DR: In this paper , a moderated mediation model linking benevolent leadership to organizational citizenship behaviors towards the organization (OCBO) and towards individuals (OCBI) in the context of higher education is investigated.

TL;DR: In this paper , the authors present data for the estimation of a theory-driven dynamic and contingent model of customer engagement in the context of retail mobile apps, where participants' interactivity and vividness cognitions, spatial presence experience, and engagement behaviors (i.e., customer purchases, referrals, influences, and feedbacks/suggestions) were collected from 558 participants.

TL;DR: The relationship between leadership and organizational citizenship behaviours (OCBs) is well-established and empirical knowledge on the influence of benevolent leadership on OCBs is well established as discussed by the authors, however, the relationship between OCB behavior and leadership is not well-known.