J
J. Michael Harrison
Researcher at Stanford University
Publications - 87
Citations - 16248
J. Michael Harrison is an academic researcher from Stanford University. The author has contributed to research in topics: Queueing theory & Heavy traffic approximation. The author has an hindex of 45, co-authored 86 publications receiving 15644 citations. Previous affiliations of J. Michael Harrison include University of Florida & University of Bristol.
Papers
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Dynamic Scheduling of a Multiclass Queue: Discount Optimality
TL;DR: It is shown that there is a modified static policy that is optimal, and a simple algorithm for its computation is presented.
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Empirical evaluation of a queueing network model for semiconductor wafer fabrication
TL;DR: In this paper, a simple queueing network model of a wafer fabrication facility is constructed, and the model is used to predict certain key system performance measures, such as congestion and delay.
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A Method for Staffing Large Call Centers Based on Stochastic Fluid Models
J. Michael Harrison,Assaf Zeevi +1 more
TL;DR: This work develops and illustrates a practical method for sizing agent pools using stochastic fluid models, which reduces the staffing problem to a multidimensional newsvendor problem, which can be solved numerically by a combination of linear programming and Monte Carlo simulation.
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Design and Control of a Large Call Center: Asymptotic Analysis of an LP-Based Method
TL;DR: In this paper, a call center model with m customer classes and r agent pools is analyzed, and the authors prove an asymptotic lower bound on expected total cost, which uses a strikingly simple distillation of the original system data.
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Ruin problems with compounding assets
TL;DR: In this paper, the authors considered a generalization of the classical model of collective risk theory, where the cumulative income of a firm is given by a process X with stationary independent increments, and interest is earned continuously on the firm's assets.