Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research

The Social Psychology of Organizations.

A qualitative and quantitative review of the relationship between job satisfaction and job performance is provided. The qualitative review is organized around 7 models that characterize past research on the relationship between job satisfaction and job performance. Although some models have received more support than have others, research has not provided conclusive confirmation or disconfirmation of any model, partly because of a lack of assimilation and integration in the literature. Research devoted to testing these models waned following 2 meta-analyses of the job satisfaction-job performance relationship. Because of limitations in these prior analyses and the misinterpretation of their findings, a new meta-analysis was conducted on 312 samples with a combined N of 54,417. The mean true correlation between overall job satisfaction and job performance was estimated to be .30. In light of these results and the qualitative review, an agenda for future research on the satisfaction-performance relationship is provided.

http://m.timothy-judge.com/JS-JP%20published.pdf

The job satisfaction-job performance relationship: a qualitative and quantitative review.

Ethical leadership: A social learning perspective for construct development and testing

A quantitative review of 55 studies supports the conclusion that job attitudes are robust predictors of organizational citizenship behavior (OCB). The relationship between job satisfaction and OCB is stronger than that between satisfaction and in-role performance, at least among nonmanagerial and nonprofessional groups. Other attitudinal measures (perceived fairness, organizational commitment, leader supportiveness) correlate with OCB at roughly the same level as satisfaction. Dispositional measures do not correlate nearly as well with OCB (with the exception of conscientiousness). The most notable moderator of these correlations appears to be the use of self- versus other-rating of OCB; self-ratings are associated with higher correlations, suggesting spurious inflation due to common method variance, and much greater variance in correlation. Differences in subject groups and work settings do not account for much variance in the relationships. Implications are noted for theory, practice, and strategies for future research on OCB.

A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior

The current study is focusing on diffusion and adoption of new digital artifacts. The goal is to explore the social role of user-generated content (UGC) during the diffusion process of digi...

How Does Sentiment Content of Product Reviews Make Diffusion Different

Purpose – The purpose of this paper is to examine the effect of acquaintance on performance rating accuracy and halo.Design/methodology/approach – After expert ratings were obtained, US Air Force Officers (n=104) with an average of six years experience rated the performance of four officers who delivered 6‐7 minute briefings on their research projects; 26 raters reported being acquainted with one or more of the briefers. Raters were randomly assigned to use a rating format designed to encourage between‐ratee comparisons on each dimension or a format in which each ratee was separately rated on all dimensions.Findings – Ratings made by acquainted raters were more accurate than ratings by unacquainted raters. Accuracy was positively correlated with halo for both sets of ratings. Rating format had no discernible effect on accuracy or halo.Research limitations/implications – One limitation of this study is that the measure of acquaintance was not designed as a surrogate for familiarity. Development of a multi‐...

Influence of prior acquaintance with the ratee on rater accuracy and halo

Employees contribute to organizational effectiveness in a variety of ways that go beyond job specific task performance. Organizational citizenship behavior and contextual performance describe behav...

Does autonomy moderate the relationships of task performance and interpersonal facilitation, with overall effectiveness?

What Difference Can One Person Make

The current study is focusing on diffusion and adoption of new digital artifacts. The goal is to explore the social role of user-generated content (UGC) during the diffusion process of digital products in the context of online social networks. Data collection is conducted on 154 new digital products during a two-year timeframe. Results of the study provide a deeper insight into the influence of textual UGC sentiment on new product diffusion and how such a web system (i.e.: online social networks) can help to enable a process of value co-creation. The overall finding shows that Volume of Post and UGC Sentiment have a dynamic impact on Diffusion (Adoption Rate) of digital products.The study sheds light on the crowding power and the long-tail effect in online social networks. Findings also offer valuable implications for organizations to set up their strategic vision in terms of digital marketing, customer relationship management, and information dissemination.

James R. Van Scotter

Papers

How Does Sentiment Content of Product Reviews Make Diffusion Different

Influence of prior acquaintance with the ratee on rater accuracy and halo

Does autonomy moderate the relationships of task performance and interpersonal facilitation, with overall effectiveness?

What Difference Can One Person Make

New Product Diffusion: The Role of Sentiment Content