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Author

Jeniffer Chepkemoi

Bio: Jeniffer Chepkemoi is an academic researcher. The author has contributed to research in topics: Information technology & Service quality. The author has an hindex of 1, co-authored 1 publications receiving 1 citations.
Topics: Information technology, Service quality, Capacity management, Customer satisfaction, Service (business)
Papers
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Dissertation•
Capacity Management, Service Quality And Customer Satisfaction In Information Technology Service Companies In Nairobi, Kenya

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Jeniffer Chepkemoi
01 Jan 2017

1 citations

Cited by
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Book•
Marketing management : an Asian casebook

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H Schutte, S. M. Leong, S. H. Ang, Chin Tiong Tan
01 Jan 2004

5 citations