This paper was the first initiative to try to define Web2.0 and understand its implications for the next generation of software, looking at both design patterns and business modes. Web 2.0 is the network as platform, spanning all connected devices; Web 2.0 applications are those that make the most of the intrinsic advantages of that platform: delivering software as a continually-updated service that gets better the more people use it, consuming and remixing data from multiple sources, including individual users, while providing their own data and services in a form that allows remixing by others, creating network effects through an "architecture of participation," and going beyond the page metaphor of Web 1.0 to deliver rich user experiences.

https://3lepiphany.typepad.com/3l_epiphany/files/oreilly_web20.pdf

What Is Web 2.0: Design Patterns and Business Models for the Next Generation of Software

Within 15 years the web has grown from a group work tool for scientists at CERN into a global information space with more than a billion users. Currently, it is both returning to its roots as a read/write tool and also entering a new, more social and participatory stage. These trends have led to a feeling that the web is entering a ‘second phase’ – a new, ‘improved’ Web version 2.0. But how justified is this perception?

/pdf/what-is-web-2-0-ideas-technologies-and-implications-for-owt9hvxita.pdf

What is Web 2.0? Ideas, technologies and implications for education

Despite rapidly increasing numbers of diverse online shoppers, the relationship of Web site design to trust, satisfaction, and loyalty has not previously been modeled across cultures. In the current investigation, three components of Web site design (information design, navigation design, and visual design) are considered for their impact on trust and satisfaction. In turn, relationships of trust and satisfaction to online loyalty are evaluated. Utilizing data collected from 571 participants in Canada, Germany, and China, various relationships in the research model are tested using partial least squares analysis for each country separately. In addition, the overall model is tested for all countries combined as a control and verification of earlier research findings, although this time with a mixed country sample. All paths in the overall model are confirmed. Differences are determined for separate country samples concerning whether navigation design, visual design, and information design result in trust, satisfaction, and ultimately loyalty-suggesting design characteristics should be a central consideration in Web site design across cultures.

Modeling Web Site Design Across Cultures: Relationships to Trust, Satisfaction, and E-Loyalty

http://www.diannecyr.com/cyr_head_ivanov2006_designaesthetics.pdf

Design aesthetics leading to m-loyalty in mobile commerce

Colour has the potential to elicit emotions or behaviors, yet there is little research in which colour treatments in website design are systematically tested. Little is known about how colour affects trust or satisfaction on the part of the viewer. Although the Internet is increasingly global, few systematic studies have been undertaken in which the impact of colour on culturally diverse viewers is investigated in website design. In this research three website colour treatments are tested across three culturally distinct viewer groups for their impact on user trust, satisfaction, and e-loyalty. To gather data, a rich multi-method approach is used including eye-tracking, a survey, and interviews. Results reveal that website colour appeal is a significant determinant for website trust and satisfaction with differences noted across cultures. The findings have practical value for web marketers and interface designers concerning effective colour use in website development.

/pdf/colour-appeal-in-website-design-within-and-across-cultures-a-37j0u9uc1t.pdf

Colour appeal in website design within and across cultures: A multi-method evaluation

Despite this, Web interaction designers can’t help but feel a little envious of our colleagues who create desktop software. Desktop applications have a richness and responsiveness that has seemed out of reach on the Web. The same simplicity that enabled the Web’s rapid proliferation also creates a gap between the experiences we can provide and the experiences users can get from a desktop application.

/pdf/ajax-a-new-approach-to-web-applications-3qs7g6b5s8.pdf

Ajax: A New Approach to Web Applications

Introduction. 1. User Experience and Why It Matters. Everyday Miseries. Introducing User Experience. User Experience and the Web. Competitive Advantage and ROI. Minding Your Users. 2. Meet the Elements. The Five Planes. Building from Bottom to Top. A Basic Duality. The Elements of User Experience. Using the Elements. 3. The Strategy Plane: Site Objectives and User Needs. Defining the Strategy. Site Objectives. User Needs. Team Roles and Process. Further Reading. 4. The Scope Plane: Functional Specifications and Content Requirements. Defining the Scope. Functionality and Content. Gathering Requirements. Functional Specifications. Content Requirements. Prioritizing Requirements. Further Reading. 5. The Structure Plane: Interaction Design and Information Architecture. Defining the Structure. Interaction Design. Information Architecture. Team Roles and Process. Further Reading. 6. The Skeleton Plane: Interface Design, Navigation Design, and Information Design. Defining the Skeleton. Convention and Metaphor. Interface Design. Navigation Design. Information Design. Wireframes. Further Reading. 7. The Surface Plane: Visual Design. Defining the Surface. Follow the Eye. Contrast and Uniformity. Internal and External Consistency. Color Palettes and Typography. Design Comps and Style Guides. Further Reading. 8. The Elements Applied. An Example: Search Engine Implementation. Asking the Right Questions. The Marathon and the Sprint. Index.

The Elements of User Experience: User-Centered Design for the Web

ti m e Conception Completion Functional Specifications Content Requirements Interaction Design Information Architecture Visual Design Information Design Interface Design Navigation Design Site Objectives User Needs User Needs: externally derived goals for the site; identified through user research, ethno/techno/psychographics, etc. Site Objectives: business, creative, or other internally derived goals for the site This picture is incomplete: The model outlined here does not account for secondary considerations (such as those arising during technical or content development) that may influence decisions during user experience development. Also, this model does not describe a development process, nor does it define roles within a user experience development team. Rather, it seeks to define the key considerations that go into the development of user experience on the Web today. task-oriented information-oriented 30 March 2000 © 2000 Jesse James Garrett http://www.jjg.net/ia/

/pdf/the-elements-of-user-experience-2tspzj9i37.pdf

The Elements of User Experience

From the moment it was published almost ten years ago, Elements of User Experience became a vital reference for web and interaction designers the world over, and has come to define the core principles of the practice. Now, in this updated, expanded, and full-color new edition, Jesse James Garrett has refined his thinking about the Web, going beyond the desktop to include information that also applies to the sudden proliferation of mobile devices and applications. Successful interaction design requires more than just creating clean code and sharp graphics. You must also fulfill your strategic objectives while meeting the needs of your users. Even the best content and the most sophisticated technology won't help you balance those goals without a cohesive, consistent user experience to support it. With so many issues involvedusability, brand identity, information architecture, interaction design creating the user experience can be overwhelmingly complex. This new edition of The Elements of User Experience cuts through that complexity with clear explanations and vivid illustrations that focus on ideas rather than tools or techniques. Garrett gives readers the big picture of user experience development, from strategy and requirements to information architecture and visual design.

Jesse James Garrett

Papers

Ajax: A New Approach to Web Applications

The Elements of User Experience: User-Centered Design for the Web

The Elements of User Experience

The Elements of User Experience: User-Centered Design for the Web and Beyond