Showing papers by "John Effah published in 2020"
TL;DR: The findings on the reasons for the failed Ghana's case are compared with that of a successful developing country’s case to better understand how such initiatives can be deployed to achieve the desired impacts.
Abstract: This paper draws on interpretive case study methodology and e-government enactment framework to understand Ghana’s biometric identification initiative implementation and its failure to achi...
9 citations
06 Apr 2020
TL;DR: The findings show the institutional enablers as health-seeking culture; mobile network penetration and use; and appropriate laws and regulations; and the constraints are Unstructured supplementary service data (USSD) functionality; and extended family system.
Abstract: The purpose of this study is to understand institutional effects on digital platform development and use for national health insurance in a developing country. Information systems research on digital platforms for the health sector has focused more on healthcare. Less research exists on health insurance. This study, therefore, addresses the research gap by focusing on digital platform for national health insurance service in a developing country. The study employs qualitative, interpretive case study as methodology and institutional theory as analytical lens to investigate regulative, normative, and cultural-cognitive institutional effects on digital platform development and use for national health insurance in Ghana. The findings show the institutional enablers as: (1) health-seeking culture; (2) mobile network penetration and use; and (3) appropriate laws and regulations. Conversely, the constraints are (1) Unstructured supplementary service data (USSD) functionality; and (2) extended family system.
3 citations
Proceedings Article•
01 Jan 20201 citations
18 Dec 2020
TL;DR: In this article, the authors investigated a virtual platformization initiative for passport service in Ghana and its performance under the COVID-19 lockdown and beyond, and found that the service could not be fully platformized to meet physical distancing requirements due to activities related to physical materials such as signature, stamps, and documents as well as non-platformized systems of collaborating institutions.
Abstract: In the COVID-19 era, the use of virtual platforms to meet social and physical distancing requirements has become more important across the world. Before COVID-19, information systems research on virtual platforms had focused on born-digital organizations and virtual platformization of pre-digital organizations in the private sector. Not much research therefore exists on virtual platformization of government services, especially from the developing world. This study therefore investigates a virtual platformization initiative for passport service in Ghana and its performance under the COVID-19 lockdown and beyond. The findings show that the service could not be fully platformized to meet physical distancing requirements due to activities related to physical materials such as signature, stamps, and documents as well as non-platformized systems of collaborating institutions. The paper discusses these constraints and how they can be addressed to enable end-to-end virtual platformization of government services in COVID-19 and beyond.
1 citations