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Joseph Berlin P. Juanzon

Bio: Joseph Berlin P. Juanzon is an academic researcher from De La Salle University. The author has contributed to research in topics: Critical success factor & Quality assurance. The author has an hindex of 6, co-authored 11 publications receiving 91 citations.

Papers
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Journal ArticleDOI
TL;DR: In this paper, a comprehensive literature review was conducted to specify the existing key performance indicators (KPIs) from 26 TQM frameworks that formulated by scholars, and the extracted KPIs (20) classified based on four dimensions of balanced scorecard (BSC), and then arranged from highest to lowest frequency for each perspective of BSC.
Abstract: Total quality management (TQM) is a set of opinions and ideas that widely called “management philosophy”. This management technique is able to assist the construction firms in improving continuously the organization's performance, in order to satisfy customers and survive in the market. The success of TQM implementation is tightly dependent on identifying and selecting the appropriate critical success factors (CSFs), quality tools, and performance measures (KPIs) within TQM framework. Doubtlessly, a set of suitable performance measures (indicators) has a significant role to verify and ensure that TQM implementation can successfully achieve its aims in the organization. Thus, the main purpose of this paper was to develop a suitable framework to assess the effects of TQM implementation on organization's performance in construction industry. For this aim, the study was conducted a comprehensive literature review to specify the existing key performance indicators (KPIs) from 26 TQM frameworks that formulated by scholars. In data analysis, the only 20 KPIs were found of 26 TQM studies. The extracted KPIs (20) classified based on four dimensions of balanced scorecard (BSC), and then arranged from highest to lowest frequency for each perspective of BSC. Finally, a total of ten KPIs were determined and presented within BSC system as an appropriate performance measures framework, which enables evaluating critical areas that very vital to the success of TQM implementation in construction firms at project and enterprise levels.

25 citations

Journal ArticleDOI
TL;DR: In this article, a literature review was carried out to specify the most frequently used CSFs from TQM frameworks of 37 empirical studies in different industries, in order to propose a set of appropriate CSFs.

22 citations

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TL;DR: In this paper, a literature review was carried out to specify the most frequently used CSFs from TQM frameworks of 37 empirical studies in different industries, in order to propose a set of appropriate CSFs.
Abstract: Total quality management (TQM) is a management philosophy that emphasizes on non-stop quality improvement within all aspects of the organizations. Its main aims are to satisfy customers and survive in the market. Thus, it is very vital to specify the factors that cause implementing TQM successfully. Specially, the identification of the TQM critical success factors (CSFs) is more important in the construction firms than other industries, because the majority of construction organizations are confusing related to TQM CSFs, and often they do not develop a proper framework with right and essential factors for TQM implementation. Numerous studies showed construction companies usually fail to implement TQM and achieve performance excellence at project and enterprise levels. The main purpose of this study is to determine these factors as critical success factors of TQM implementation in construction industry. For this aim, the study carried out an extensive literature review to specify the most frequently used CSFs from TQM frameworks of 37 empirical studies in different industries, in order to propose a set of appropriate TQM CSFs. So, Pareto analysis was employed to analyze comprehensively the 37 TQM frameworks. Finally, the findings of this study revealed the seven CSFs, which are as most vital elements in developing an effective model for successful TQM implementation in construction industry.

17 citations

Journal ArticleDOI
28 Feb 2017
TL;DR: Neyestani et al. as mentioned in this paper conducted a literature review on the impact of ISO 9001 standard on the performance of organizations in terms of customer satisfaction, innovation and learning, and financial performance.
Abstract: Int. J. Adv. Multidiscip. Res. (2017). 4(2): 6-13 International Journal of Advanced Multidisciplinary Research ISSN: 2393-8870 www.ijarm.com DOI: 10.22192/ijamr Volume 4, Issue 2 -2017 Research Article DOI: http://dx.doi.org/10.22192/ijamr.2017.04.02.002 ISO 9001 Standard and Organization's Performance: A Literature Review Behnam Neyestani 1* & Joseph Berlin P. Juanzon 2 Ph.D. Candidate, Department of Civil Engineering, De La Salle University, Manila, Philippines Assistant Professor, Department of Civil Engineering, De La Salle University, Manila, Philippines *Corresponding Author: behnam_neyestani@dlsu.edu.ph Abstract Keywords ISO 9001; Innovation and learning; Customer results; Financial performance; Literature review; Organization's performance; Operational performance. Nowadays, ISO 9001 has been adopted by different organizations in all over the world. This standard was first introduced in 1978 by International Organization for Standardization (ISO). Several empirical studies revealed the importance of this quality management tool for improving continuously performance within the organizations, in order to satisfy customer's needs and promote competitiveness in the market. Although ISO 9001 standard has shown its usefulness to the companies from different sectors, but there is no consensus among practitioners and scholars whether ISO 9001 considerably enables to improve firms' performance. Thus, this study was performed to review the findings of the empirical studies, which tested the hypothesized relationship between ISO 9001 standard and the different perspectives of organization's performance, in order to present an aggregate overview of the role of ISO standard in improving performance in the organizations from different sectors. So, the research was designed to identify, select, and review the empirical studies that were relevant to the objectives of the research, and likewise published between 2002 and 2017. From literature review, the only 19 empirical studies selected that were relevant and fitted to the criteria of the study with the aim of obtaining the results and conclusions. Finally, the analysis of the results of the empirical studies uncovered that ISO 9001 significantly affected internal business process, while this standard was not correlated with the indicators of innovation and learning perspective at significant level. Furthermore, the systematic review of the existing literature provided enough evidence that the effectiveness of ISO 9001 on customer's results and financial performance were unclear and contradictory. 1. Introduction With the turn of the new millennium, global competition has increased. This competitive pressure has motivated the companies' management to change their strategies and methods [19], in order to achieve performance excellence, and the organization's goals [22]. Without doubt, ISO 9001 standard is one of effective and efficient technique to improve continuously performance in the organizations [9]. ISO 9001 has proven to be the popular management system [31]. It is a set of the requirements for a quality management system (QMS) with a tested framework based on “PDCA” cycle (Plan- Do-Check-Act cycle) that causes this standard improves effectively organizations' performance. This standard is a “generic standard” for all organizations, regardless of their size and field of activity. Its intention is to satisfy customers' requirements [21], [13]. Today ISO 9001 is widely adopted by different sectors in 188 countries, according to the latest ISO “survey of certifications” [7],

13 citations

Proceedings ArticleDOI
24 Jan 2017
TL;DR: In this article, the impact of ISO 9001 implementation on the most vital factors of project management within large scale (AAA) construction firms in Metro Manila, Philippines is identified, where questionnaires were distributed randomly among selected ISO-9001:2008-certified projects of large-scale construction firms.
Abstract: This paper provides a significant contribution to the knowledge by identifying the impact of ISO 9001 implementation on the most vital factors of project management within large scale (AAA) construction firms in Metro Manila, Philippines. Thus, the study was accomplished an extensive literature review for identifying the main factors of project management, ISO 9001 standard, and other concepts, for developing an appropriate survey instrument. Then the questionnaires were distributed randomly among selected ISO 9001:2008-certified projects of large-scale (AAA) construction firms. For data analysis, the study adopted the descriptive and inferential statistics analysis, in order to find the results and conclusions. Lastly, the findings indicated that ISO 9001 certification can statistically affect the two main factors of project management, except time length of projects in Metro Manila, Philippines.

12 citations


Cited by
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Journal Article
TL;DR: Project Management: A Systems Approach to Planning, Scheduling, and Controlling as discussed by the authors is a system approach to planning, scheduling, and controlling, which is based on Project Manager.
Abstract: PROJECT MA NA GEMENT: A SYSTEMS A PPROA CH TO PLA NNING, SCHEDULING, A ND CONTROLLING To download Project Manag ement: A Systems A pproach to Planning , Scheduling , and Controlling PDF, please access the link under and save the file or gain access to additional information which might be have conjunction with Project Management: A Systems Approach to Planning, Scheduling, and Controlling ebook.

714 citations

Journal ArticleDOI
TL;DR: A systematic review of 97 research papers relevant to effective construction and demolition waste management is presented in this paper, where two main categories as fundamental factors affecting C&DW management are considered.

214 citations

Journal ArticleDOI
TL;DR: In this paper, the authors used numerical software to establish the shear sliding model of bolt rock masses and analyzed the influence of the setting conditions of the bolt on the anchor strength of a bolt rock mass.
Abstract: Bolt reinforcement is a standard reinforcement method for jointed rock masses. However, regarding rock anchoring, the mechanical characteristics of the joint surface, as well as the angle between the bolt and the joint sliding surface, are important factors that affect rock support. Therefore, to understand the influence of a set angle, length, normal load, and other conditions that affect the shear strength of bolt joints, this study uses numerical software to establish the shear sliding model of bolt rock masses and analyzes the influence of the setting conditions of the bolt on the shear strength of a bolt rock mass, which can be done by changing the setting method of the bolt and normal mechanical conditions of the sliding surface. The results show that the shear strength of the anchor joint is not affected after the anchor reaches a certain length. The angle of the anchor strongly influences the shear strength of the anchor joint, and the shear strength curve is V-shaped, where the anchor angle is less than 90°. Moreover, the shear strength curve indicates a downward trend when the anchor angle is greater than 90°, and the shear strength of the anchorage joint increases with the increase of the normal load. Under the same anchor length (4 cm) in the anchor angle and shear strength coordinate system, the shear strength curve of the single anchor is above the shear strength curve of the double anchor, which is exclusively in the local anchor angle section under the condition of a large normal load and a large anchor angle. The shear strength curve of the double anchor is above the shear strength curve of the single anchor.

55 citations

Journal ArticleDOI
01 Aug 2019-Heliyon
TL;DR: The results of this exploration give awareness into SMEs' owners-managers in the present unique manufacturing setting, concentrating on TQM as an instrument for improving their performance, and can help SMEs by giving direction with regards to the OC in this way improving the dimension of performance.

52 citations