Author
Juan Llopis
Bio: Juan Llopis is an academic researcher from University of Alicante. The author has contributed to research in topics: Outsourcing & Knowledge process outsourcing. The author has an hindex of 26, co-authored 101 publications receiving 2592 citations.
Papers published on a yearly basis
Papers
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TL;DR: The literature is analyzed with the aim of identifying the main topics, the methodologies most often applied and the authors and countries that have contributed most to the area of IS outsourcing.
Abstract: Outsourcing has become one of the strategies adopted by businesses to manage their IS. During the last few years, the use of outsourcing has resulted in an increase in the volume of literature devoted to it. We decided therefore to analyse the literature with the aim of identifying the main topics, the methodologies most often applied and the authors and countries that have contributed most to the area of IS outsourcing. We also intended to offer suggestions on improving research in this field. The paper thus provides a review of articles about IS outsourcing published in the most prestigious journals of the IS area and journals of Management or Business.
279 citations
TL;DR: The study identifies measures for change towards a quality culture, which can be empirically tested from the answers provided by those responsible for quality in 106 certified firms and provides empirical support so that managers know what to do in order to advance towards total quality management.
Abstract: The theory of quality management has been studied from different areas: quality leaders' ideas, empirical research and formal evaluation models This has helped identify a set of critical factors for a successful implementation, as a way to improve customer satisfaction and performance Our study reviews the literature from these three points of view, in order to identify measures for change towards a quality culture, which can be empirically tested from the answers provided by those responsible for quality in 106 certified firms The results yield a valid, reliable scale and provide empirical support so that managers know what to do in order to advance towards total quality management
226 citations
TL;DR: This article analyzes the articles published in the Management Information Systems Quarterly and Information & Management journals between 1981 and 1997, paying attention to the usual topics as well as strategies, both in research and by the authors.
Abstract: The study of Information Systems (IS) is a relatively new research area, thus an analysis of the latest literature could be useful to show what the researchers are doing and what can be done to improve our approach. With that purpose in mind, this article analyzes the articles published in the Management Information Systems Quarterly and Information & Management journals between 1981 and 1997, paying attention to the usual topics as well as strategies, both in research and by the authors.
210 citations
TL;DR: The most important conditions for the generation of a corporate culture based on technological innovation are discussed in this article, with the support of a large number of empirical and theoretical studies, with the aim of analyzing the origin of a culture based in innovation technology.
Abstract: Technological innovation requires a technical preparation in material, financial and human resources. However, without a clear corporate culture, the technical side of technological innovation will hardly develop in a satisfactory manner. In this light, we analyze the origin of a culture based in innovation technology. We also describe, with the support of a large number of empirical and theoretical studies, the most important conditions for the generation of a corporate culture based on technological innovation.
190 citations
TL;DR: The conclusions suggest that total outsourcing can turn out to be a very dangerous strategy, mainly due to the dependence it creates, and managers of the largest Spanish firms should consider other alternatives such as having m...
Abstract: Purpose – Despite the considerable growth of information systems (IS) outsourcing in recent years, this trend is still the object of strong criticism. This study has as its aim to show the main risks computer outsourcing entails in the case of the largest Spanish firms.Design/methodology/approach – In order to achieve that aim, reviews the previous literature on this topic and later analyses the results of a survey carried out using a questionnaire that was answered by 357 firms.Findings – According to the firms under analysis, the main concern in relation to IS outsourcing is the excessive dependence on the provider this type of contract can generate. Nevertheless, some characteristics of firms (mainly their size) determine to some extent what risks are seen as the most relevant.Originality/value – The conclusions suggest that total outsourcing can turn out to be a very dangerous strategy, mainly due to the dependence it creates. This is why IS managers should consider other alternatives such as having m...
143 citations
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TL;DR: The technology acceptance model (TAM), introduced in 1986, continues to be the most widely applied theoretical model in the IS field and cautiously predicts its future trajectory.
Abstract: While the technology acceptance model (TAM), introduced in 1986, continues to be the most widely applied theoretical model in the IS field, few previous efforts examined its accomplishments and limitations. This study traces TAM’s history, investigates its findings, and cautiously predicts its future trajectory. One hundred and one articles published by leading IS journals and conferences in the past eighteen years are examined and summarized. An openended survey of thirty-two leading IS researchers assisted in critically examining TAM and specifying future directions.
2,203 citations
TL;DR: In this article, a model of the customer engagement cycle is presented, linking it to the marketing concept, market orientation, and relationship marketing, and a customer engagement matrix is developed.
Abstract: Purpose – The advent of the internet and in particular the interactive features of Web 2.0 in recent years have led to an explosion of interest in customer engagement. The opportunities presented by social media to help build close relationships with customers seem to have excited practitioners in a wide variety of industries worldwide. Academic scholarship on customer engagement, however, has lagged practice and its theoretical foundation is relatively underdeveloped and a better understanding of the concept is essential to develop strategies for customer engagement. This paper seeks to address some of these issues.Design/methodology/approach – The paper attempts to enhance understanding of customer engagement by examining practitioner views of customer engagement, linking it to the marketing concept, market orientation, and relationship marketing, modeling the customer engagement cycle, and developing a customer engagement matrix.Findings – The paper develops a model of the customer engagement cycle wit...
1,113 citations
TL;DR: A typology of review types is developed and descriptive insight into the most common reviews found in top IS journals is provided to encourage researchers who start a review to use the typology to position their contribution.
Abstract: In this article we develop a typology of review types and provide a descriptive insight into the most common reviews found in top IS journals. Our assessment reveals that the number of IS reviews has increased over the years. The majority of the 139 reviews are theoretical in nature, followed by narrative reviews, meta-analyses, descriptive reviews, hybrid reviews, critical reviews, and scoping reviews. Considering the calls for IS research to develop a cumulative tradition, we hope more review articles will be published in the future and encourage researchers who start a review to use our typology to position their contribution.
964 citations
01 Jan 2009
TL;DR: Wang et al. as discussed by the authors developed a fixed effect log-linear regression model to assess the influence of online reviews on the number of hotel room bookings, which indicated a significant relationship between online consumer reviews and business performance of hotels.
Abstract: Despite hospitality and tourism researchers’ recent attempts on examining different aspects of online word-of-mouth [WOM], its impact on hotel sales remains largely unknown in the existing literature. To fill this void, we conduct a study to empirically investigate the impact of online consumer-generated reviews on hotel room sales. Utilizing data collected from the largest travel website in China, we develop a fixed effect log-linear regression model to assess the influence of online reviews on the number of hotel room bookings. Our results indicate a significant relationship between online consumer reviews and business performance of hotels.
877 citations
TL;DR: The study reveals that an individual's loyalty to a web site is closely linked to the levels of trust and directly affects the effective purchasing behavior, in terms of preference, cost and frequency of visits, and therefore, the level of profitability provided by each consumer.
Abstract: Purpose – The purpose of this paper is to analyze the effect of privacy and perceived security on the level of trust shown by the consumer in the internet. It also aims to reveal and test the close relationship between the trust in a web site and the degree of loyalty to it.Design/methodology/approach – First, there is an explanation of the main attributes of the concepts examined, with special attention being paid to the multi‐dimensional nature of the variables and the relationships between them. This is followed by an examination of the validation processes of the measuring instruments.Findings – Specifically, the study reveals that an individual's loyalty to a web site is closely linked to the levels of trust. Thus, the development of trust not only affects the intention to buy, as shown by previous researchers, but it also directly affects the effective purchasing behavior, in terms of preference, cost and frequency of visits, and therefore, the level of profitability provided by each consumer. In ad...
714 citations