Evaluating the quality of medical care.

Understanding customer expectations of community pharmacy services

If you treat adult patients, you’ve provided care to someone who has a gambling disorder – whether you knew it or not. Although one in 10 primary care patients may have a gambling problem, you won’t find patients volunteering information about their gambling behavior. Instead, they present with secondary symptoms such as depression, anxiety, sleep disturbances, headaches, or other somatic symptoms associated with stress.

Primary Care Providers

Family grocery shopping is the accepted domain of women; however, modern social and demographic movements challenge traditional gender roles with in the family structure. Men now engage in grocery shopping more freely and frequently, yet the essence of male shopping behaviour and beliefs present an opportunity for examination. This research identifies specific store characteristics, investigates the perceived importance of those characteristics and explores gender, age and income differences that may exist. A random sample collection methodology involving 280 male and female grocery shoppers was selected. Results indicated significant statistical differences between genders based on perceptions of importance of most store characteristics. Overall, male grocery shoppers considered supermarket store characteristics less important than female shoppers. Income did not affect shoppers’ level of associated importance; however respondents’ age, education and occupation influenced perceptions of price, promotions and cleanliness.

Supermarket consumers and gender differences relating to their perceived importance levels of store characteristics

Pharmacist-Led Chronic Disease Management

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Julie A Patterson

Papers

The Impact of Objective Quality Ratings on Patient Selection of Community Pharmacies: A Discrete Choice Experiment and Latent Class Analysis