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Kawaljeet Kaur Kapoor

Bio: Kawaljeet Kaur Kapoor is an academic researcher from Aston University. The author has contributed to research in topics: Public sector & Diffusion of innovations. The author has an hindex of 19, co-authored 42 publications receiving 1796 citations. Previous affiliations of Kawaljeet Kaur Kapoor include Brunel University London & Swansea University.

Papers
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Journal ArticleDOI
TL;DR: The integrated view of the extant literature that the study presents can help avoid duplication by future researchers, whilst offering fruitful lines of enquiry to help shape research for this emerging field of social media research.
Abstract: Social media comprises communication websites that facilitate relationship forming between users from diverse backgrounds, resulting in a rich social structure. User generated content encourages inquiry and decision-making. Given the relevance of social media to various stakeholders, it has received significant attention from researchers of various fields, including information systems. There exists no comprehensive review that integrates and synthesises the findings of literature on social media. This study discusses the findings of 132 papers (in selected IS journals) on social media and social networking published between 1997 and 2017. Most papers reviewed here examine the behavioural side of social media, investigate the aspect of reviews and recommendations, and study its integration for organizational purposes. Furthermore, many studies have investigated the viability of online communities/social media as a marketing medium, while others have explored various aspects of social media, including the risks associated with its use, the value that it creates, and the negative stigma attached to it within workplaces. The use of social media for information sharing during critical events as well as for seeking and/or rendering help has also been investigated in prior research. Other contexts include political and public administration, and the comparison between traditional and social media. Overall, our study identifies multiple emergent themes in the existing corpus, thereby furthering our understanding of advances in social media research. The integrated view of the extant literature that our study presents can help avoid duplication by future researchers, whilst offering fruitful lines of enquiry to help shape research for this emerging field.

670 citations

Journal ArticleDOI
TL;DR: In this article, the authors present a review of seventy-one articles that will bring together the many facets of this rapidly blooming media marketing form and identify the surfacing limitations in the literature on social media.
Abstract: Social media has recently gained tremendous fame as a highly impactful channel of communication in these modern times of digitised living. It has been put on a pedestal across varied streams for facilitating participatory interaction amongst businesses, groups, societies, organisations, consumers, communities, forums, and the like. This subject has received increased attention in the literature with many of its practical applications including social media marketing (SMM) being elaborated, analysed, and recorded by many studies. This study is aimed at collating the existing research on SMM to present a review of seventy-one articles that will bring together the many facets of this rapidly blooming media marketing form. The surfacing limitations in the literature on social media have also been identified and potential research directions have been offered.

257 citations

Journal ArticleDOI
TL;DR: A systematic approach is adopted to review the literature, followed by a meta-analysis of articles on Rogers’ innovation-attributes, which presents findings, limitations, and future research suggestions.
Abstract: A systematic approach is adopted to review the literature, followed by a meta-analysis of articles on Rogers’ innovation-attributes. All publications from 1996–2011 are extracted; 226 relevant innovation articles are studied to showcase the informative trends pertaining to Rogers’ five attributes—eight features of ideal innovation-attribute study approach, dependent variable, study type, instrument, measure, attributes, innovations, adopting unit, and antecedents-descendants of Rogers’ innovation attributes. These findings, limitations, and future research suggestions are presented.

153 citations

Journal ArticleDOI
TL;DR: The Twitter post in a flood related disaster is investigated and an algorithm to identify victims asking for help is proposed, which is first of its kind, aimed at helping victims during disasters based on their tweets.
Abstract: Social media is a platform to express one’s view in real time. This real time nature of social media makes it an attractive tool for disaster management, as both victims and officials can put their problems and solutions at the same place in real time. We investigate the Twitter post in a flood related disaster and propose an algorithm to identify victims asking for help. The developed system takes tweets as inputs and categorizes them into high or low priority tweets. User location of high priority tweets with no location information is predicted based on historical locations of the users using the Markov model. The system is working well, with its classification accuracy of 81%, and location prediction accuracy of 87%. The present system can be extended for use in other natural disaster situations, such as earthquake, tsunami, etc., as well as man-made disasters such as riots, terrorist attacks etc. The present system is first of its kind, aimed at helping victims during disasters based on their tweets.

148 citations

Journal ArticleDOI
TL;DR: The findings from this study suggest that factors like system quality, use and user satisfaction positively influence consumer attitudes towards RFID-enabled services.

128 citations


Cited by
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01 Jan 2016
TL;DR: The using multivariate statistics is universally compatible with any devices to read, allowing you to get the most less latency time to download any of the authors' books like this one.
Abstract: Thank you for downloading using multivariate statistics. As you may know, people have look hundreds times for their favorite novels like this using multivariate statistics, but end up in infectious downloads. Rather than reading a good book with a cup of tea in the afternoon, instead they juggled with some harmful bugs inside their laptop. using multivariate statistics is available in our digital library an online access to it is set as public so you can download it instantly. Our books collection saves in multiple locations, allowing you to get the most less latency time to download any of our books like this one. Merely said, the using multivariate statistics is universally compatible with any devices to read.

14,604 citations

Journal ArticleDOI
TL;DR: In this paper, the Shand-McDougall concept of sentiment is taken over and used in the explanation of moral motivation, which is reinforced by social pressures and by religion, treating as an effort of finite man to live in harmony with the infinite reality.
Abstract: In his Preface the author' says that he started out to review all the more important theories upon the topics ordinarily discussed under human motivation but soon found himself more and more limited to the presentation of his own point of view. This very well characterizes the book. It is a very personal product. It is an outline with some defense of the author's own thinking about instincts and appetites and sentiments and how they function in human behavior. And as the author draws so heavily upon James and McDougall, especially the latter, the book may well be looked upon as a sort of sequel to their efforts. There is a thought-provoking distinction presented between instinct and appetite. An instinct is said to be aroused always by something in the external situation; and, correspondingly, an appetite is said to be aroused by sensations from within the body itself. This places, of course, a heavy emphasis upon the cognitive factor in all instinctive behaviors; and the author prefers to use the cognitive factor, especially the knowledge of that end-experience which will satisfy, as a means of differentiating one instinct from another. In this there is a recognized difference from McDougall who placed more emphasis for differentiation upon the emotional accompaniment. The list of instincts arrived at by this procedure is much like that of McDougall, although the author is forced by his criteria to present the possibility of food-seeking and sex and sleep operating both in the manner of an appetite and also as an instinct. The Shand-McDougall concept of sentiment is taken over and used in the explanation of moral motivation. There is the development within each personality of a sentiment for some moral principle. But this sentiment is not a very powerful motivating factor. It is reinforced by social pressures and by religion, which is treated as an effort of finite man to live in harmony with the infinite reality. Those whose psychological thinking is largely in terms of McDougall will doubtless find this volume a very satisfying expansion; but those who are at all inclined to support their psychological thinking by reference to experimental studies will not be so well pleased. The James-Lange theory, for example, is discussed without mention of the many experimental studies which it has provoked. Theoretical sources appear in general to be preferred to experimental investigations.

1,962 citations

Journal ArticleDOI
TL;DR: An alternative theoretical model for explaining the acceptance and use of information system (IS) and information technology (IT) innovations was formalized and the empirical model was empirically examined using a combination of meta-analysis and structural equation modelling techniques.
Abstract: Based on a critical review of the Unified Theory of Acceptance and Use of Technology (UTAUT), this study first formalized an alternative theoretical model for explaining the acceptance and use of information system (IS) and information technology (IT) innovations. The revised theoretical model was then empirically examined using a combination of meta-analysis and structural equation modelling (MASEM) techniques. The meta-analysis was based on 1600 observations on 21 relationships coded from 162 prior studies on IS/IT acceptance and use. The SEM analysis showed that attitude: was central to behavioural intentions and usage behaviours, partially mediated the effects of exogenous constructs on behavioural intentions, and had a direct influence on usage behaviours. A number of implications for theory and practice are derived based on the findings.

830 citations

Journal ArticleDOI
TL;DR: In this paper, the authors examined the factors influencing behavioral intentions and adoption of mobile banking by Jordanian bank customers using extended unified theory of acceptance and use (UTAUT2) as a basic model.

815 citations

Journal ArticleDOI
TL;DR: This research offers significant and timely insight to AI technology and its impact on the future of industry and society in general, whilst recognising the societal and industrial influence on pace and direction of AI development.

808 citations