M.P. Gupta

Bio: M.P. Gupta is an academic researcher from Indian Institute of Technology Delhi. The author has contributed to research in topics: Information system & Business. The author has an hindex of 18, co-authored 30 publications receiving 1379 citations. Previous affiliations of M.P. Gupta include Indian Institutes of Technology.

E-government evaluation: A framework and case study

Abstract: The importance of measuring the performance of e-government cannot be overemphasized. In this paper, a flexible framework is suggested to choose an appropriate strategy to measure the tangible and intangible benefits of e-government. An Indian case study of NDMC (New Delhi Municipal Corporation) has been taken up for analysis and placement into the framework. The results obtained suggest that to have a proper evaluation of tangible and intangible benefits of e-government, the projects should be in a mature stage with proper information systems in place. All of the e-government projects in India are still in a nascent stage; hence, proper information flow for calculating ‘return on e-government’ considering tangible and intangible benefits cannot be fully ascertained.

E‐service quality model for Indian government portals: citizens' perspective

Abstract: Purpose – E‐government implementation evolves through different stages of maturity, enforcing changes in strategies at each level. The transitions of service maturity phases pose continuous challenges to service providers in assessing the e‐service quality of web‐based services used in government. This study is conducted to propose a multi item scale for assessing the e‐service quality of government portals involving transactions.Design/methodology/approach – Factors influencing the e‐service quality of government portals were identified from an extensive review of research performed by academic scholars and practitioners. A questionnaire was designed based on a review and interviews with users of e‐government applications and was used to conduct a survey of fully operational portals. Responses were obtained and quantitative analyses were performed on the data to develop a scale. This scale can help in evaluating citizen perceived quality of e‐services.Findings – Seven constructs – i.e. citizen centricity...

Users' Acceptance of E-Government: A Study of Indian Central Excise

Abstract: The study seeks to highlight the key variables affecting usage of e-government by internal users of Indian Central Excise. An e-government acceptance model is developed and empirically tested using the 163 usable questionnaire responses from internal users of the Indian Central Excise. A priority of the variables is set by calculating the “total effect†of each variable on “intention to use e-government.†Further, the “total effect†is compared with “ratio of acceptance†and clear recommendations for the Central Excise are generated for increasing the usage of e-government among it users. The model developed here can be applied in other similar e-government projects to test the users’ intention to accept the system.

Antecedents of paperless income tax filing by young professionals in India: an exploratory study

Abstract: Purpose – The aim of this study is to investigate the likely antecedents of young Indian professionals' behavioral intention (BI) to use the income tax e‐filing serviceDesign/methodology/approach – Prior to data collection, for which a self‐administered survey was conducted, lecture‐demonstrations were arranged to familiarize the potential respondents with the income tax e‐filing service The psychometric data were analyzed for reliability and construct validity of the measures, and thereafter a regression analysis was carried outFindings – Regression results showed that antecedents of young Indian professionals' BI to use the income tax e‐filing service are: perceived ease‐of‐use, personal innovativeness in information technology, relative advantage (RA), performance of e‐filing service, and compatibility (COMP)Originality/value – Past studies on income tax e‐filing are beset by problems of adopter bias, and failure to treat trust as a multi‐dimensional In addition, these studies are skewed towards t

Multi-objective decision modelling using interpretive structural modelling for green supply chains

Abstract: Due to increasing awareness among consumers and government legislations for preserving environment manufacturing firm’s needs to identifies and analyse the various variables involved in their supply chains. While, the identification of key variables for organisations those either implemented or thinking to initiate green activities in supply chains is a challenge. This paper provides an interpretive structural modelling (ISM)-based approach to implement and initiate green activities in supply chains. Variables such as supplier and stakeholder commitment, cost benefits, environmental issue, and customer redundancy, etc., have been identified and categorised under enablers; green and sustainable products, processing time and green productivity and efficiency, etc., under results. The research result interprets the variables possessing higher driving power requires high attention. Finally, proposed a model to present the ISM-based hierarchy in order of preference of variables in GSC. The variables in proposed ISM model are input through a case paper industry in northern India.

Re-examining the Unified Theory of Acceptance and Use of Technology (UTAUT): Towards a Revised Theoretical Model

Abstract: Based on a critical review of the Unified Theory of Acceptance and Use of Technology (UTAUT), this study first formalized an alternative theoretical model for explaining the acceptance and use of information system (IS) and information technology (IT) innovations. The revised theoretical model was then empirically examined using a combination of meta-analysis and structural equation modelling (MASEM) techniques. The meta-analysis was based on 1600 observations on 21 relationships coded from 162 prior studies on IS/IT acceptance and use. The SEM analysis showed that attitude: was central to behavioural intentions and usage behaviours, partially mediated the effects of exogenous constructs on behavioural intentions, and had a direct influence on usage behaviours. A number of implications for theory and practice are derived based on the findings.

Assessing eGovernment systems success: A validation of the DeLone and McLean model of information systems success

Abstract: With the proliferation of the Internet and World Wide Web applications, people are increasingly interacting with government to citizen (G2C) eGovernment systems. It is therefore important to measure the success of G2C eGovernment systems from the citizen's perspective. While general information systems (IS) success models have received much attention from researchers, few studies have been conducted to assess the success of eGovernment systems. The extent to which traditional IS success models can be extended to investigating eGovernment systems success remains unclear. This study provides the first empirical test of an adaptation of DeLone and McLean's IS success model in the context of G2C eGovernment. The model consists of six dimensions: information quality, system quality, service quality, use, user satisfaction, and perceived net benefit. Structural equation modeling techniques are applied to data collected by questionnaire from 119 users of G2C eGovernment systems in Taiwan. Except for the link from system quality to use, the hypothesized relationships between the six success variables are significantly or marginally supported by the data. The findings provide several important implications for eGovernment research and practice. This paper concludes by discussing limitations of the study which should be addressed in future research.

The unified theory of acceptance and use of technology (UTAUT): a literature review

Abstract: – The purpose of this paper is to perform a systematic review of articles that have used the unified theory of acceptance and use of technology (UTAUT). , – The results produced in this research are based on the literature analysis of 174 existing articles on the UTAUT model. This has been performed by collecting data including demographic details, methodological details, limitations, and significance of relationships between the constructs from the available articles based on the UTAUT. , – The findings indicated that general purpose systems and specialized business systems were examined in the majority of the articles using the UTAUT. The analysis also indicated that cross-sectional approach, survey methods, and structural equation modelling analysis techniques were the most explored research methodologies whereas SPSS was found to be the largely used analysis tools. Moreover, the weight analysis of independent variables indicates that variables such as performance expectancy and behavioural intention qualified for the best predictor category. Moreover, the analysis also suggested that single subject or biased sample as the most explored limitation across all studies. , – The search activities were centered on occurrences of keywords to avoid tracing a large number of publications where these keywords might have been used as casual words in the main text. However, we acknowledge that there may be a number of studies, which lack keywords in the title, but still focus upon UTAUT in some form. , – This is the first research of its type which has extensively examined the literature on the UTAUT and provided the researchers with the accumulative knowledge about the model.

Smart cities: Advances in research—An information systems perspective

Abstract: Smart cities employ information and communication technologies to improve: the quality of life for its citizens, the local economy, transport, traffic management, environment, and interaction with government. Due to the relevance of smart cities (also referred using other related terms such as Digital City, Information City, Intelligent City, Knowledge-based City, Ubiquitous City, Wired City) to various stakeholders and the benefits and challenges associated with its implementation, the concept of smart cities has attracted significant attention from researchers within multiple fields, including information systems. This study provides a valuable synthesis of the relevant literature by analysing and discussing the key findings from existing research on issues related to smart cities from an Information Systems perspective. The research analysed and discussed in this study focuses on number of aspects of smart cities: smart mobility, smart living, smart environment, smart citizens, smart government, and smart architecture as well as related technologies and concepts. The discussion also focusses on the alignment of smart cities with the UN sustainable development goals. This comprehensive review offers critical insight to the key underlying research themes within smart cities, highlighting the limitations of current developments and potential future directions.

User-centered E-Government in practice: A comprehensive model for measuring user satisfaction

Abstract: New information and communication technologies (ICT) offer the government new possibilities for providing citizens and businesses with better, more efficient services. Criticism about the provision of E-Government services, however, has proposed a more user-oriented approach. The user needs to be placed at the center of the development and the provision of electronic public services. Simultaneously, it is important to investigate the impact of the new services on customers. User satisfaction may indeed have a decisive influence on large-scale adoption and use of E-Government services. This article describes the development of a comprehensive model for measuring user satisfaction in the context of E-Government. It rethinks the e-strategies of government and subsequently presents a conceptual model derived from ICT acceptance theory. Both quantitative as well as qualitative research have been carried out in order to elaborate the model and to formulate adequate indicators for measuring user satisfaction. The measurement model has been tested using data from five Flemish E-Government websites. Structural equation modeling (SEM) was applied in order to investigate the goodness of fit of the model and the underlying indicators. Based on the results, it becomes possible to reduce the list of indicators to nine items, still covering the full conceptual model. With this shortlist of satisfaction determinants, E-Government suppliers would be able to get a clear view on acceptance of their internet services by the users.