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TL;DR: A comprehensive analysis of what libraries can and should do to help users access their databases is presented and an ongoing project to update her library's database Web pages to enhance their utility for library patrons is discussed.
Abstract: Amy Fry, Electronic Resources Coordinator for Bowling Green State University (BGSU), presented a comprehensive analysis of what libraries can and should do to help users access their databases. She discussed an ongoing project to update her library's database Web pages to enhance their utility for library patrons. During her presentation she explained how she identified best practices in Association of Research Libraries member libraries, made recommendations based on these best practices, and discussed the work in implementing her recommendations. Fry also discussed a Web page usability study conducted with her colleague, BGSU's Reference Coordinator, Linda Rich.
9 citations
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TL;DR: This collaborative study is the result of the well-received 2013 survey examining workflows from libraries large and small, with e-resources staffing ranging from one person to large consortial arrangements.
Abstract: A primary role of any e-resources librarian or staff is troubleshooting electronic resources (e-resources). While much progress has been made in many areas of e-resources management (ERM) to understand the ERM lifecycle and to manage workflows, troubleshooting access remains a challenge. This collaborative study is the result of the well-received 2013 survey examining workflows from libraries large and small, with e-resources staffing ranging from one person to large consortial arrangements. The authors summarize the technological tools and products, the techniques, and the training methods libraries use to manage troubleshooting for electronic resources.
24 citations
Book•
28 Oct 2019
17 citations
TL;DR: The benefits and drawbacks of staffing configurations to initiate user experience practices in an academic library setting are outlined.
Abstract: A research project was undertaken by a university library system to develop a sustainable user experience strategy. A task force was convened to conduct a pilot project with members from both libraries in the system to assess staffing responsibilities, guidelines, processes, and data-gathering procedures. The team tested an electronic resources list common to both libraries. In describing the methods employed by the task force in their research, this article outlines the benefits and drawbacks of staffing configurations to initiate user experience practices in an academic library setting.
6 citations
TL;DR: This paper will use a case study at the University of North Carolina Greensboro’s University Library to demonstrate how usability techniques can be implemented to help solve such common problems for technical services as improving access to and discoverability of library resources.
Abstract: Usability and user experience research methodology, defined by usability.gov as a group of techniques that seek to “gain a deep understanding of users, what they need, what they value and their lim...
5 citations
TL;DR: The major themes in the serials literature—workflows and processes, access to serials, metrics, and changing user behavior—are described and illustrated using examples from a selection of materials published during 2010–11.
Abstract: The serials literature for 2010–11 reflects the need for all members of the serials information chain to demonstrate flexibility in the face of constant change. Both the current economic context and the rapid development of technology are providing users with more options than ever before for fulfilling their information needs. The literature reflects this and the actions that members of the serials information chain are taking to evaluate, measure, and deliver serials content in new and creative ways. The major themes in the serials literature—workflows and processes, access to serials, metrics, and changing user behavior—are described and illustrated using examples from a selection of materials published during 2010–11.
4 citations