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María del Mar Gálvez Rodríguez

Bio: María del Mar Gálvez Rodríguez is an academic researcher from University of Almería. The author has contributed to research in topics: Transparency (behavior) & Web 2.0. The author has an hindex of 6, co-authored 18 publications receiving 159 citations.

Papers
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Journal ArticleDOI
01 Sep 2012-Voluntas
TL;DR: In this article, the influence of the factors "organizational size, organizational age", "public funding", "legal form", "internationalization", "board size", and "board activity" in the dissemination of web page information was analyzed.
Abstract: The social demand of transparency in nongovernmental organizations (NGOs) has increased. This is due to their social and economic impact and the incidences of fraudulent behavior by some international NGOs managers. In this regard, an improved and abundant dissemination of information by NGO is essential. The Internet is considered a strategic communication tool in such dissemination. Following an explanatory research line, this article aims to identify the influence of the factors “organizational size”, “organizational age”, “public funding”, “legal form”, “internationalization”, “board size”, and “board activity” in the dissemination of web page information. The results show that only the factors of “organizational size”, “public funding,” and “organizational age” are statistically significant.

77 citations

Journal Article
TL;DR: Whether these technologies are a real solution for increasing the hotel sector’s visibility and enhancing that level of e-participation and what influences certain independent variables have in the greater use of these information and communication technologies is examined.
Abstract: The purpose of this paper is to analyze the use of Web 2.0 tools and social communication media in the hotel sector, to determine whether these technologies are a real solution for increasing the hotel sector’s visibility and enhancing that level of e-participation. Furthermore, it aims to examine what influences certain independent variables have in the greater use of these information and communication technologies. The web sites of the world's 50 largest hotel chains have been classified according to an index of visibility, considering the most important Web 2.0 tools and social networks. Results indicate a low use of Web 2.0 tools by hotel chains. However, their presence in social networks is more significant. The size and the age of the hotel chain influence the increased use of Web 2.0 and social communication media.

28 citations

Journal ArticleDOI
TL;DR: Analysis of the online transparency of the top 100 Universities in the world and which factors influence the degree of online transparency achieved by these institutions finds that younger universities of greater size and which are privately funded are the ones most interested in utilizing web pages.

15 citations

Journal ArticleDOI
TL;DR: In this paper, a comparative analysis of the characteristics of self-regulatory mechanisms in Latin America and contrasts them with such mechanisms in the United States and Europe is presented, as well as an exploratory analysis of factors that determine the demand for informative transparency.
Abstract: La necesidad de mayor transparencia en las organizaciones no gubernamentales (ONG) ha llevado al propio sector a elaborar mecanismos de rendicion de cuentas denominados mecanismos de autorregulacion. Esta informacion debe estar al alcance publico siendo Internet uno de los medios de comunicacion mas relevantes. En este contexto, el presente trabajo pretende, en primer lugar, ofrecer una comparacion de las caracteristicas de los mecanismos de autorregulacion desarrollados por las ONG autorreguladoras de Latinoamerica con las de Estados Unidos y Europa; en segundo lugar, realizar un analisis comparativo del nivel de exigencia informativa en los mecanismos de autorregulacion de tales ambitos geograficos; y, en tercer lugar, el analisis empirico de factores que influyen en la demanda de transparencia informativa. Los principales resultados muestran que existen divergencias entre las ONG autorreguladoras estudiadas en cuanto al nivel de control de los mecanismos de autorregulacion y a la exigencia informativa sobre el buen gobierno de la organizacion. El factor experiencia en la autorregulacion es el aspecto que mas influye en la demanda de transparencia. Abstract: Given the need for greater transparency in nongovernmental organizations (NGOs), the sector is developing its own accountability or self-regulatory mechanisms. Because this information needs to be available to the general public, the Internet is one of the most relevant communication tools. In this context, this article sets out a comparative analysis of the characteristics of the self-regulatory mechanisms in Latin America and contrasts them with such mechanisms in the United States and Europe. It also presents a comparative analysis of the level of information required for the aforementioned NGOs, as well as an exploratory analysis of factors that determine the demand for informative transparency. The main findings highlight that there are differences in both the level of control of self-regulation and the information required to verify transparency in good governance practices. Experience in self-regulation is the factor that most infl uences in the requirement of transparency by self-regulatory NGOs.

10 citations

01 Jan 2009
TL;DR: In this paper, the authors focused on Spanish Non Governmental Organizations (NGO) and focused on the following objective: analyses of the organizations transparency levels though the amount of information that is available about them on their web pages.
Abstract: Non Governmental Organizations (NGO) are currently the center of attention due to their involvement not only in most of the social interest activities but also in the fraud scandals of recent years. These facts have questioned their legitimacy and credibility. Therefore, authors, public entities and NGOs consider the need to promote trust in NGOs by transparency, good practice codes and the use of Internet, particularly web pages, as a communication tool. In this context, and focused on Spanish NGOs, this article pursues the following objective: analyses of the organizations transparency levels though the amount of information that is available about them on their web pages. This article is based on a sample of 128 Spanish NGOs which are members of the foundation called “Fundación Lealtad”.

9 citations


Cited by
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Journal ArticleDOI
TL;DR: The authors explored the utilization of the social network, Facebook, as an instrument of stakeholder engagement and dialogic accounting in American charitable foundations, specifically non-profit organizations that are dedicated to philanthropy.
Abstract: Purpose The purpose of this paper is to explore the utilization of the social network, Facebook, as an instrument of stakeholder engagement and dialogic accounting in American charitable foundations, specifically non-profit organizations that are dedicated to philanthropy. Design/methodology/approach The research motivation involves whether online interaction through Facebook could represent a channel of dialogic accounting that engages organizational stakeholders. This paper aims to understand if this dialogue is geared to generate a consensus necessary to deliberate over decisions that are shared between all stakeholders, or if a divergent and agonistic perspective, which highlights struggles and differences between actors, prevails. The present study employs a form of content analysis that takes into account the Facebook pages of the 100 largest American philanthropic foundations. Findings The primary goal of the analysis is to examine the discrepancies in terms of how (and how much) large organizations are using Facebook. The study wants to provide more details on which kind of information large organizations are willing to disclose and collect on Facebook, and to evaluate the level and type of interaction between foundations and users. Research limitations/implications Further research could build on the present study by providing in-depth case studies and extending the analysis to other social media and other types of organizations. Originality/value Social media represent a powerful mechanism to engage stakeholders in a polylogic conversation. However, the scholarly literature confirms that further studies are necessary to understand how companies and organization can exploit this potential.

118 citations

Journal ArticleDOI
TL;DR: This paper developed an accountability index to examine the websites of 200 U.S. nonprofits ranked in the 2010 “Philanthropy 400.” They found that religious-related nonprofits tend to disclose less information, suggesting that religious bonding enhances trust and reduces incentives for self-disclosure.
Abstract: Why do some nonprofits signal their respect for accountability via unilateral website disclosures? We develop an Accountability Index to examine the websites of 200 U.S. nonprofits ranked in the Chronicle of Philanthropy’s 2010 “Philanthropy 400.” Our intuition is that nonprofits recognize that the “non-distributional constraint” by itself may not generate sufficient trust. We expect nonprofits’ incentives for website disclosures will be shaped by their organizational and sectoral characteristics. Our analyses suggest that nonprofits appearing frequently in newspapers disclose more accountability information while nonprofits larger in size disclose less. Religion-related nonprofits tend to disclose less information, suggesting that religious bonding enhances trust and reduces incentives for self-disclosure. Nonprofits in the health sector disclose less information, arguably because governmental regulations in which they are embedded reduce marginal benefits from voluntary disclosures. Education nonprofits, on the other hand, tend to disclose more accountability information perhaps because they supply credence goods.

68 citations

Journal ArticleDOI
01 Apr 2015-Voluntas
TL;DR: This article developed an accountability index to examine the websites of 200 U.S. nonprofits ranked in the 2010 “Philanthropy 400.” They found that nonprofits appear frequently in newspapers and disclose more accountability information while nonprofits larger in size disclose less.
Abstract: Why do some nonprofits signal their respect for accountability via unilateral website disclosures? We develop an Accountability Index to examine the websites of 200 U.S. nonprofits ranked in the Chronicle of Philanthropy’s 2010 “Philanthropy 400.” Our intuition is that nonprofits recognize that the “nondistributional constraint” by itself may not generate sufficient trust. We expect nonprofits’ incentives for website disclosures will be shaped by their organizational and sectoral characteristics. Our analyses suggest that nonprofits appearing frequently in newspapers disclose more accountability information while nonprofits larger in size disclose less. Religion-related nonprofits tend to disclose less information, suggesting that religious bonding enhances trust and reduces incentives for self-disclosure. Nonprofits in the health sector disclose less information, arguably because governmental regulations in which they are embedded reduce marginal benefits from voluntary disclosures. Education nonprofits, on the other hand, tend to disclose more accountability information perhaps because they supply credence goods.

57 citations

Journal ArticleDOI
TL;DR: In this article, the authors proposed a structural equation modeling analysis using PLS to test the proposed hypotheses and found that both technological and organizational readiness were effective drivers of knowledge management, while the usage of social media tools was not significantly related to knowledge management.
Abstract: Purpose – The purpose of this paper is to propose a research model exploring the link between knowledge management processes and customer relationship management (CRM) performance. It seeks to answer two research questions: What are the effective drivers of knowledge management processes in the context of a CRM initiative? Do these processes make a real impact on CRM performance? Design/methodology/approach – The paper is based on data obtained from a sample of 93 service companies located in Spain. The authors conducted a structural equation modeling analysis using PLS to test the proposed hypotheses. Findings – It was observed that both technological and organizational readiness were effective drivers of knowledge management. However, it was contrasted also that the usage of social media tools was not significantly related to knowledge management. Results show a real impact of knowledge management processes on CRM performance, so companies can understand how to implement successfully those initiatives. Research limitations/implications – The main limitations of the study are that it was based on cross-sectional data and that variables were measured based on the perceptions of general managers. Practical implications – Service companies need to invest in technological infrastructures, and create an appropriate organizational climate (top management support, employees commitment) in order to promote effective knowledge management processes, that will enable CRM success, paving the way for the development of marketing innovations. Originality/value – This is the first empirical work that examines in confirmatory way what are the main drivers of knowledge management processes, including in the analysis the impact of both organizational and technological readiness, and considering also the usage of social media tools, in the context of a CRM initiative.

49 citations

Journal ArticleDOI
TL;DR: Smaller organizations and those with a larger online community are the most interested in implementing Twitter as a one or two-way communication strategy, and the NPOs with the highest degree of donor dependence strive most in the use of contents of Twitter as one- way communication mechanism.
Abstract: In view of the increased impact of social media, non-profit organizations (NPOs) should review their management model for stakeholder relationships. The purpose of this paper is to analyze the influence of factors on the use of Twitter by NPOs as a mechanism for disclosing information and dialogue with their stakeholders, and in particular: “donor dependence,” “fundraising expenses,” “organizational age,” “organizational size,” “online community size,” “network activity” and “board size.”,A content analysis of Twitter use as a strategic communication tool was conducted and a multivariable linear regression analysis was performed.,Smaller organizations and those with a larger online community are the most interested in implementing Twitter as a one or two-way communication strategy. Likewise, the NPOs with the highest degree of donor dependence strive most in the use of contents of Twitter as one-way communication mechanism.,This study contributes to a better understanding of social media implementation in the NPO sector and advances the identification of the main causes that motivate NPOs to improve their accountability through social media.,The paper’s subject is relatively innovative due to the scarce studies focussing on social media used by NPOs. In spite of the advantages offered by Twitter, few studies have specifically addressed NPOs’ current use of this platform, and fewer still have analyzed the factors that motivate them to use this tool.

41 citations