Marie-Sophie Baier

Bio: Marie-Sophie Baier is an academic researcher from University of Bayreuth. The author has contributed to research in topics: Context (language use) & Design science. The author has an hindex of 1, co-authored 3 publications receiving 8 citations.

Context-Aware Business Process Management

Abstract: Context awareness is essential for successful business process management (BPM). So far, research has covered relevant BPM context factors and context-aware process design, but little is known about how to assess and select BPM methods in a context-aware manner. As BPM methods are involved in all stages of the BPM lifecycle, it is key to apply appropriate methods to efficiently use organizational resources. Following the design science paradigm, the study at hand addresses this gap by developing and evaluating the Context-Aware BPM Method Assessment and Selection (CAMAS) Method. This method assists method engineers in assessing in which contexts their BPM methods can be applied and method users in selecting appropriate BPM methods for given contexts. The findings of this study call for more context awareness in BPM method design and for a stronger focus on explorative BPM. They also provide insights into the status quo of existing BPM methods.

Referenzmodell schlanke, digital-unterstützte Bettenlogistik in Krankenhäusern

Abstract: Die Bettenlogistik (Siehe Glossar Begriff „Bettenlogistik“) ist ein essenzieller Bestandteil zur Sicherung der Patientenversorgung. Die Aktualitat der Auslastung der Betten sowie der Wechsel von Betten stellen fur die Logistik eine grose Herausforderung dar. Mithilfe digitaler Technologien konnen diese besser geplant, gesteuert und kontrolliert werden. Dieses Potenzial der digitalen Transformation in der Bettenlogistik hat die dargestellte IST-Analyse der Prozesse verdeutlicht. Wie die Umsetzung der Implementierung digitaler Technologien in der Bettenlogistik aussehen kann, wird im Referenzmodell (Glossar Begriff „Referenzmodell“) der Bettenlogistik sichtbar. Dieses Modell beinhaltet zwei Referenzprozesse (Siehe Glossar Begriff „Referenzprozesse“): „Bereitstellung Bettgestell“ sowie „Abholung und Aufbereitung Bettgestell“. Dass diese Prozesse zukunftsfahig und praxisnah sind, wird in der anschliesenden Evaluierung des Konzeptes deutlich. Ein abschliesender Ausblick mit integrierten Lernzielen rundet das Kapitel ab.

Das Krankenhaus im Wandel – Herausforderungen und Chancen in der Krankenhauslogistik

Abstract: Als zentraler Bestandteil des Gesundheitssystems erbringen Krankenhauser gesellschaftlich wichtige Gesundheitsdienstleistungen, was nicht zuletzt im Rahmen der COVID-19-Pandemie deutlich wurde. Die medizinischen Kernprozesse werden dabei durch zahlreiche Logistikprozesse unterstutzt, die insbesondere durch hohe Anforderungen hinsichtlich Qualitat, Individualisierung auf einzelne Patienten, Echtzeitreaktionsfahigkeit und Kosteneffizienz gekennzeichnet sind. Heutzutage sind diese unterstutzenden Logistikprozesse in vielen Krankenhausern jedoch von Ineffizienz und Verschwendung gepragt. Der Einsatz digitaler Technologien verspricht mannigfaltiges Potenzial zur Steigerung der Wertschopfung im Kontext technologiebasierter Krankenhauslogistik. Ziel dieses Buches ist es, dem Leser einen Einstieg in die Thematik schlanker, digital unterstutzter Logistikprozesse im Krankenhaus zu geben und Wege aufzuzeigen, wie die angesprochenen Potenziale im Rahmen einer ubergreifenden Vision genutzt werden konnen. Anhand zweier Referenzmodelle (Material- und Bettenlogistik) wird dargestellt, wie die ubergreifende Version digital vernetzter Logistikprozesse Schritt fur Schritt umgesetzt werden kann. Dazu vermittelt das vorliegende Kapitel zunachst Hintergrundwissen zu aktuellen Entwicklungen im deutschen Gesundheitswesen sowie den damit verbundenen Herausforderungen und Chancen fur die Krankenhauslogistik. Daruber hinaus wird beschrieben, wie die Ergebnisse des Buches erzielt wurden (anwendungsorientierte Konsortialforschung) und wie sie zur Unterstutzung von Transformationsprozessen und Digitalisierungsprojekten in der Krankenhauslogistik genutzt werden konnen.

Ten principles of good business process management

Abstract: Purpose - The purpose of this paper is to foster a common understanding of business process management (BPM) by proposing a set of ten principles that characterize BPM as a research domain and guide its successful use in organizational practice. Design/methodology/approach - The identification and discussion of the principles reflects our viewpoint, which was informed by extant literature and focus groups, including 20 BPM experts from academia and practice. Findings - We identify ten principles which represent a set of capabilities essential for mastering contemporary and future challenges in BPM. Their antonyms signify potential roadblocks and bad practices in BPM. We also identify a set of open research questions that can guide future BPM research. Research limitation/implication - Our findings suggest several areas of research regarding each of the identified principles of good BPM. Also, the principles themselves should be systematically and empirically examined in future studies. Practical implications - Our findings allow practitioners to comprehensively scope their BPM initiatives and provide a general guidance for BPM implementation. Moreover, the principles may also serve to tackle contemporary issues in other management areas. Originality/value - This is the first paper that distills principles of BPM in the sense of both good and bad practice recommendations. The value of the principles lies in providing normative advice to practitioners as well as in identifying open research areas for academia, thereby extending the reach and richness of BPM beyond its traditional frontiers.

The state of the art of business process management research as published in the BPM Conference

Abstract: The research field of Business Process Management (BPM) has gradually developed as a discipline situated within the computer, management and information systems sciences. Its evolution has been shaped by its own conference series, the BPM conference. Still, as with any other academic discipline, debates accrue and persist, which target the identity as well as the quality and maturity of the BPM field. In this paper, we contribute to the debate on the identity and progress of the BPM conference research community through an analysis of the BPM conference proceedings. We develop an understanding of signs of progress of research presented at this conference, where, how, and why papers in this conference have had an impact, and the most appropriate formats for disseminating influential research in this conference. Based on our findings from this analysis, we provide conclusions about the state of the conference series and develop a set of recommendations to further develop the conference community in terms of research maturity, methodological advance, quality, impact, and progression.

The quest for organizational flexibility: Driving changes in business processes through the identification of relevant context

Abstract: Purpose - The purpose of this paper is to propose a method for identifying business process-relevant contextual information that is likely to impact on the process goal. The ORGANON method describes a semi-structured procedural guide alongside with a set of criteria and a matrix for analyzing ontological transactions, which can be used to identify which context information can be considered relevant to a business process. Design/methodology/approach - The authors report on an evaluation of the ORGANON method through a case study conducted in an organization that works in the social security domain. Findings - The results provide evidences of the feasibility of the method application in this scenario. Originality/value - Our research contributes to the literature on business processes flexibility, specifically through a proposal for context identification that can be extended to current techniques for business process modeling and in turn forms the basis for existing approaches for making business processes more flexible. The work has implications for the strategic management of organizations, by suggesting a method that provides informational support to decision makers about when, where and why business processes need to be adapted.

The Five Diamond Method for Explorative Business Process Management

Abstract: Explorative business process management (BPM) is attracting increasing interest in the literature and professional practice. Organizations have recognized that a focus on operational efficiency is no longer sufficient when disruptive forces can make the value proposition of entire processes obsolete. So far, however, research on how to create entirely new processes has remained largely conceptual, leaving it open how explorative BPM can be put into practice. Following the design science research paradigm and situational method engineering, we address this research gap by proposing a method called the Five Diamond Method. This method guides explorative BPM activities by supporting organizations in identifying opportunities from business and technology trends and integrating them into business processes with novel value propositions. The method is evaluated against literature-backed design objectives and competing artifacts, qualitative data gathered from BPM practitioners, as well as a pilot study and two real-world applications. This research provides two contributions. First, the Five Diamond Method broadens the scope of BPM by integrating prescriptive knowledge from innovation management. Second, the method supports capturing emerging opportunities arising from changing customer needs and digital technologies.