Marjo Joshi

Bio: Marjo Joshi is an academic researcher from Turku University of Applied Sciences. The author has contributed to research in topics: Higher education & Communication studies. The author has an hindex of 2, co-authored 3 publications receiving 10 citations.

Service design approaches and applications in higher education: A thematic literature review

Abstract: Service design has gained ground in the field of education. This article aims to reveal current approaches of service design applied to higher education pedagogy. The methodological approach is thematic literature review. Great variation in the application of service design can be found through review of selected literature. Three key categories were used for analysis: service, method and value. Four main approaches emerge from the results: service design applied on (1) courses and assignments; (2) pedagogical methods or models; (3) pedagogical applications for specific groups and (4) pedagogy outside formal education. Managers, teachers or researchers can use the results of this study to develop higher education pedagogy with service design approaches. Results also indicate possibilities for further research in the area of participatory design, international and national collaboration or value creation.

The Effect of the Immediate Feedback by the Collaborative Education Tool ViLLE on Learning for Business Mathematics in Higher Education

Abstract: This article outlines the effect of the collaborative educational tool ViLLE when learning business mathematics in higher education. ViLLE validates students’ answers during the assessment process ...

Media Choice in Multicultural Business Interactions

Abstract: The aim of this study was to identify which media is chosen for Computed-mediated Communication (CMC) in multicultural business interactions when the main language of communication is English as a lingua franca. The second aim was to determine how the results of this study should be taken into consideration at Higher Educational Institutions (HEIs) in curriculum development. The analyses employed in this survey followed Media synchronicity theory (MST), originally proposed by Dennis/Valacich (1997) and later refined by Dennis et al. (2008). This study was conducted using a mixed method approach with data from a quantitative survey regarding media usage of 274 respondents and qualitative theme interviews of five working life representatives. The findings indicate that the choice of media varies between different countries and is dependent on the different capabilities and synchronicity of the media. The team structure, communication processes, choice of language, cultural diversity and ethical rules of the company play an important role in communication and are meaningful when choosing the media for communication. The main conclusion is that the ability to choose the media that is suitable for varying communicative situations in working life has become essential and therefore needs to be developed as part of curriculum development work at HEIs.

Language Training for Enhanced Horizontal Communication: A Challenge for MNCs.(multinational corporations)(Statistical Data Included)

Abstract: Horizontal communication between subsidiaries of the same multinational corpo ration (MNC) is a Problem faced by staff as the demands for communicating across borders are pushed downwards in the organizational hierarchy. Although the choice of English as the common corporate language alleviates some of the hor izontal communication problems, it does not solve them all-particularly not when many subsidiaries are located in non-English speaking countries. In that situation, horizontal communication between subsidiaries can be a significant casualty. In a study of communication within a Finland-based MNC, Kone Elevators, interviews with staff globally revealed problems not only for non-native speakers, but also for native speakers of English. Illustrative interview data suggests that cor porate training schemes should focus on the broad spectrum of international com munication rather than on increasing a systematic knowledge of any one language.

Digital Design in Artistic Education: An Overview of Research in the University Setting.

Abstract: Digital design processes in artistic education promote the development of autonomy and self-critical capacities among students. Digital technology has transformed university education and the development of transversal skills. The objective of this study is to analyze research on digital design in art education in the context of higher education during the period 2000–2020. Bibliometric techniques were applied to 1027 articles selected from the Scopus database. The findings yielded data on the scientific productivity of journals, authors, research institutions and countries/territories that promote this topic. The data show an exponential trend, with more insistence in the last three years. Six current schools of knowledge related to art, level, formation, faculty, perception and relationship were detected. This research establishes the link between education, art and technology in the university context, and it is a tool for decision making by promoters of this field of research.

Designing a cultural event as an inclusive educational activity

Abstract: The aim of this paper is to illustrate the design process and output of “GIDE Milano 2015”, a yearly international event for BSc design students and instructors held at the Politecnico di Milano De...