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Markku Laitinen

Bio: Markku Laitinen is an academic researcher from University of Helsinki. The author has contributed to research in topics: Knowledge economy & Service (business). The author has an hindex of 4, co-authored 10 publications receiving 37 citations.

Papers
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Journal ArticleDOI
TL;DR: The applicability of the NPS to data retrieved from the user surveys 2014–2016 of the Finna service of the National Library of Finland is examined.
Abstract: The Net Promoter Score (NPS) is used in business to measure the customers’ willingness to recommend the product, service, or enterprise as a whole to their friends or colleagues. Introduced by Fred...

15 citations

Journal ArticleDOI
TL;DR: This paper aims to discuss the possibilities of combining different types of statistical data in order to measure the efficiency of the work being done in libraries and what possible impact they can have in their parent organizations.
Abstract: Purpose – Quality management, and its associated evidence‐based ideology, have influenced library management from at least the beginning of the 1990s. Both concepts emphasize that decisions have to be based on facts. Libraries have a long history of using statistics in data collection due to international agreements and standards. Although there is much data available in the libraries, perhaps this collected data have not been utilized as effectively as possible. This paper aims to discuss the possibilities of combining different types of statistical data in order to measure the efficiency of the work being done in libraries and what possible impact they can have in their parent organizations. It also aims to use the concept of data warehousing as a tool for joining different types of statistical data in the analysis.Design/methodology/approach – This paper is a case study with statistical analysis of library data collected and a conceptual analysis of possibilities in the data warehousing of the library ...

8 citations

Journal ArticleDOI
TL;DR: The aim of this paper is to assess the statistical tools and data that the Finnish libraries currently have for comparing the costs associated with different modes of disseminating scientific publications, and to discuss the alternatives on how best to develop statistical tools to estimate the true costs of scientific publishing.
Abstract: The Open Access movement in scientific publishing has been gathering momentum in the European Union and its member states, partly due to the policies of some of its main research funders. Already we have seen encouraging research results on the effects of openness on the dissemination of scientific outputs. As business models of Open Access publishing are still under development, the aim of our paper is to assess the statistical tools and data that the Finnish libraries currently have for comparing the costs associated with different modes of disseminating scientific publications. We will also analyse the potential costs associated with Open Access publishing models and compare them with the current cost structure of – mostly – paywalled (PW) access. The discussion will include a description of current Finnish Open Access policies and their funding models. The financial analysis will be based on the statistical data found in the national Research Library Statistics database and the Finnish National Research Publications database, Juuli. We will discuss the alternatives on how best to develop statistical tools to estimate the true costs of scientific publishing.

8 citations

Journal ArticleDOI
TL;DR: In this article, the authors discuss the correlation between the growth of the gross national product (GNP) of Finland and the library materials costs of the academic libraries during thirty years (1977-2006).
Abstract: The paper discusses the correlation between the growth of the gross national product (GNP) of Finland and the library materials costs of the academic libraries during thirty years (1977–2006). Statistical data were used in the analysis and it was found that there is some correlation between the trends of these two. The paper discusses different possibilities for interpretation of this outcome, but the authors draw the conclusion that it is clearly worth investing in libraries as one tool to improve the knowledge economy.

6 citations

Journal ArticleDOI
TL;DR: The paper suggests that the Net Promoter Score can be used as one indicator in measuring the impact of new services and the standards guiding the measurement and evaluation of libraries cannot offer a “cook-book” for the organizations to follow.
Abstract: Purpose In the transformed information environment, the impact and value of the services are not adequately shown using the traditional library metrics It needs to be supplemented with user-centered ways of measurement The paper aims to discuss these issues Design/methodology/approach The paper is a case study of the new Finna service and the measurement challenges it presents Findings The standards guiding the measurement and evaluation of libraries cannot offer a “cook-book” for the organizations to follow The paper suggests that as a one possible response to this, the Net Promoter Score can be used as one indicator in measuring the impact of new services Research limitations/implications The findings of the paper are preliminary, because so far there is not a wide experience of the use of NPS in libraries This calls for further study The results are encouraging, but more testing is needed with different services Originality/value NPS has not been widely used in libraries before

4 citations


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DOI
07 Mar 2014
TL;DR: In this paper, the authors present the final report for the study "Developing an Effective Market for Open Access Article Processing Charges " and provide an overview of the models proposed by the Steering Group.
Abstract: Acknowledgements We are pleased to submit this final report for the study titled " Developing an Effective Market for Open Access Article Processing Charges " and appreciate the opportunity to address this challenging and important task. The study was commissioned by a consortium of funding We would like to thank the members of the Steering Group for their thoughtful feedback throughout the project. The purpose of this report is to stimulate discussion and debate. It is important to emphasize that there is no implication that either the individual members of the Steering Group, or the organizations they represent, endorse or support all of the models proposed. We would especially like to thank David Carr and Robert Kiley for their attention and support in guiding this project. We also thank the 13 interviewed professionals who shared their expertise and experiences with us. Their perspective has been extremely valuable in developing this report.

85 citations

DissertationDOI
01 Dec 2019
TL;DR: The impact of bibliotecas escolares on the performance of a sistema educativo in Espana is investigated in this article, where the authors evaluate the impact of a bibliotecnico escolar on the quality of a student's education.
Abstract: En esta tesis se aborda la evaluacion del impacto de las bibliotecas en su dimension educativa, utilizando la norma ISO 16439 sobre impacto bibliotecario como marco conceptual y metodologico. Se revisa el estado de la cuestion sobre la evaluacion en bibliotecas, y la evolucion de esta materia desde la perspectiva de la evaluacion del rendimiento y de la calidad en los primeros estudios evaluativos hasta la evaluacion del impacto en los distintos tipos de bibliotecas. Se desarrolla una investigacion sobre el impacto de las bibliotecas escolares empleando un enfoque metodologico que integra una doble vision cuantitativa y cualitativa. Como objetivo general, se pretende evaluar la contribucion de las bibliotecas escolares al sistema educativo en Espana. Se analiza su efecto en cada uno de los tres niveles de impacto que se establecen en la mencionada norma internacional: 1) impacto sobre los individuos (se incluye el efecto sobre las habilidades y competencias, sobre las actitudes y comportamientos, sobre el bienestar individual, y sobre la carrera academica y profesional a medio y largo plazo); 2) impacto sobre la comunidad o institucion de la que depende la biblioteca; y 3) impacto sobre el conjunto de la sociedad. Para explicar estos tres niveles de impacto, se plantean once preguntas de investigacion. Para la realizacion de la investigacion cuantitativa se emplean los conjuntos de datos de los estudios internacionales PIRLS 2016 (para el alumnado de educacion primaria) y PISA 2009 (para el alumnado de educacion secundaria), seleccionando los datos correspondientes a Espana. Con estos datos se comparan los resultados medios en competencia lectora de dos grupos: por un lado, el alumnado que dispone de biblioteca escolar y de diferentes recursos bibliotecarios, y hace uso de ellos; y, por otro lado, el alumnado que carece de biblioteca escolar o de determinados recursos bibliotecarios, o que, aun teniendolos no hace uso de ellos. En el ambito de la evaluacion primaria, se confirma que la existencia de biblioteca escolar es un factor que contribuye positivamente al rendimiento en competencia lectora general y a cuatro dimensiones de esta competencia: “Tener una experiencia literaria”, “Adquirir y usar la informacion”, “Obtener informacion e inferencias directas”, e “Interpretar, integrar y evaluar”. La mayor contribucion del factor biblioteca escolar se produce sobre la dimension “Adquirir y usar la informacion” en todos los analisis realizados. En cuanto al uso y acceso a los distintos recursos bibliotecarios, se demuestra que los factores tener acceso a una coleccion bibliografica amplia, y tener acceso a libros electronicos, influyen positivamente sobre ese rendimiento competencial. En el ambito de la educacion secundaria, se confirma que existe relacion entre el rendimiento en competencia lectora general y el factor tener biblioteca escolar. El alumnado con una actitud positiva hacia las bibliotecas registra mejores resultados. En cuanto al uso y acceso a los distintos recursos bibliotecarios, se confirma la influencia positiva del prestamo de libros para leer por ocio y para hacer trabajos de clase. La investigacion cualitativa complementa el alcance del primer abordaje cuantitativo e introduce una vision naturalista desde dentro del contexto educativo. Para la realizacion de la investigacion cualitativa se emplea un estudio de caso centrado en la biblioteca del CEIP Virrey Morcillo (Villarrobledo, Albacete), integrada en una red cooperativa de bibliotecas escolares, el Grupo Cooperativo Bibliotecas Escolares en Red – BERED- de Albacete. La estrategia consiste en registrar el impacto bibliotecario tal y como es percibido por el profesorado. El caso escogido responde a los criterios preestablecidos de representatividad e intensidad informativa, y se selecciona entre una muestra de centros educativos espanoles con biblioteca escolar seleccionados con criterios de muestreo cualitativo. La investigacion se orienta a la obtencion de evidencias solicitadas, combinado con el analisis de materiales documentales. Se emplean diferentes tecnicas para la obtencion de la informacion: encuesta en remoto, entrevistas y grupo de discusion con profesorado, y analisis de documentos oficiales y de contenidos de un blog. En el analisis y posterior interpretacion de los datos cualitativos se sigue un procedimiento en cuatro fases, con ayuda del programa especializado ATLAS.ti, que consiste en la identificacion de la informacion relevante, su categorizacion mediante descriptores; la sintesis y verificacion de contenidos, y su interpretacion a la luz de las preguntas de investigacion. Los datos cualitativos corroboran que desde el contexto educativo se percibe que la biblioteca escolar contribuye a mejorar la competencia lectora general del alumnado y las distintas dimensiones de esta competencia, especialmente la informacional. Asimismo, se refuerzan otras competencias afines, como el pensamiento critico y la creatividad, las competencias digitales, comunicativas y linguisticas. El recurso mas valorado por los docentes es la coleccion bibliografica, combinada con el trabajo por proyectos e integrada en las actividades formativas y de animacion a la lectura programadas desde un plan de lectura. La biblioteca escolar contribuye a producir cambios de caracter intangible en las actitudes y en el comportamiento, especialmente sobre la motivacion de alumnado y profesorado, y favorece la implicacion de las familias en el proceso de aprendizaje. El alumnado interioriza valores y normas de convivencia y refuerza su sentido de pertenencia; se refuerza la formacion del profesorado y se da visibilidad a la labor docente. Respecto a la influencia de la biblioteca sobre la institucion de la que depende, contribuye a que se cumplan los fines y objetivos educativos, en torno a tres ejes principales: 1) apoya los objetivos de ensenanza y aprendizaje, incluyendo el refuerzo curricular y la implantacion de nuevas metodologias de trabajo y aprendizaje con el uso de las nuevas tecnologias; 2) refuerza la cohesion entre los miembros de la comunidad educativa en torno a los objetivos y proyectos comunes, potenciando valores comunitarios y de convivencia y actuando como un compensador de desigualdades; y 3) contribuye a establecer redes de cooperacion. Respecto de la influencia de la biblioteca escolar sobre su entorno social proximo, se observa la colaboracion con otras entidades educativas y culturales en redes de cooperacion.Con vistas a la evaluacion comparativa, se precisan nuevas investigaciones sobre el impacto de las bibliotecas escolares en contextos geograficos y socioculturales diversos (en Espana se precisa investigacion comparativa entre los distintos sistemas educativos autonomicos). Futuras investigaciones deberan contemplar la contribucion de la biblioteca escolar sobre otras competencias curriculares y sobre otros aspectos del desarrollo formativo del alumnado, diferenciando entre niveles educativos. Por ultimo, se recomienda emplear el marco conceptual y las opciones metodologicas resenadas en la norma ISO 16439 para abordar nuevas investigaciones en el campo de la evaluacion del impacto educativo en bibliotecas. Asimismo, se recomienda emplear una doble vision cuantitativa y cualitativa para comprender el impacto bibliotecario en sus distintas dimensiones.

48 citations

Journal ArticleDOI
20 Feb 2020
TL;DR: The results of the multivariate linear regression show that the journal’s impact and hybrid status are the most important factors for the level of APCs, however, the relationship between APC and SNIP is different for open-access journals and hybrid journals.
Abstract: With the ongoing open-access transformation, article processing charges (APCs) are gaining importance as one of the main business models for open-access publishing in scientific journals. This pape...

19 citations

Journal ArticleDOI
01 Apr 2021
TL;DR: In this paper, the authors make the case that the relationship between nature and culture in education requires a deep level analysis of the biological and physical substrate of human learning, and argue that institutional and individual structures and processes are recapitulations of evolutionary cellular development.
Abstract: Covid-19 is a natural phenomenon that has rapidly upended much of the cultural infrastructure of societies across the globe. Education, which in recent years increasingly tied itself to notions of global culture and markets, is deeply threatened by these changes to the natural environment. This paper makes the case that the relationship between nature and culture in education requires a deep level analysis of the biological and physical substrate of human learning. Only with a sufficiently fundamental level of analysis can society reorganise its systems of learning and scientific inquiry to this rapidly changing environment. Drawing on evolutionary biology, we argue that institutional and individual structures and processes are recapitulations of evolutionary cellular development. Understanding the impact of Covid-19 on cells presents an invitation to consider the larger-scale cultural recapitulations of similar mechanisms and structures, and this has implications for the ways education might most effectively deploy technology. Whilst universities seek to maintain their existing structures, practices and business models, a cellular evolutionary approach points to the necessity for fundamental rethinking of intellectual life and learning. We consider the parameters of effective educational organisation in a post-Covid-19 world. As the richness and variety of the physical campus is removed, viable educational relationships will necessitate deeper intellectual connections and personal inquiries than are currently permitted in the transactional processes of education.

13 citations

Journal ArticleDOI
TL;DR: A four-pronged theoretical framework is used in which the library system and collection are analyzed from the perspective of users and internal stakeholders and a data warehouse architecture is presented that integrates, processes, and stores the holistically based collected data.
Abstract: E-content revolution, technological advances, and ever-shrinking budgets oblige libraries to efficiently allocate their limited resources between collection and services. Unfortunately, resource allocation is a complex process due to the diversity of data sources and formats required to be analyzed prior to decision making, as well as the lack of efficient methods of integration. The contribution of this article is twofold. We first propose an evaluation framework to holistically assess academic libraries. To do so, a four-pronged theoretical framework is used in which the library system and collection are analyzed from the perspective of users and internal stakeholders. Second, we present a data warehouse architecture that integrates, processes, and stores the holistically based collected data. By proposing this holistic approach, we aim to provide an integrated solution that assists library managers to make economic decisions based on a perspective of the library situation that is as realistic a...

12 citations