Author
Ming-Lu Wu
Other affiliations: City University of Hong Kong, United International College
Bio: Ming-Lu Wu is an academic researcher from Hong Kong Baptist University. The author has contributed to research in topics: Quality function deployment & House of Quality. The author has an hindex of 18, co-authored 24 publications receiving 2780 citations. Previous affiliations of Ming-Lu Wu include City University of Hong Kong & United International College.
Papers
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TL;DR: A literature review of quality function deployment (QFD) based on a reference bank of about 650 QFD publications established through searching various sources to serve the needs of researchers and practitioners for easy references of QFD studies and applications, and hence promote QFD’s future development.
1,005 citations
TL;DR: A thorough explanation is given to address the concepts, computations and implementations in the proposed HOQ model, followed by a full example for a fried Chinese vegetable to illustrate step by step all the relevant details with the purpose of facilitating the understanding and application of the QFD process.
Abstract: This paper presents a systematic and operational approach to quality function deployment (QFD), a customer-driven quality management system for product development. After a comprehensive description of the relevant elements in house of quality (HOQ), the first and most influential phase of the QFD system, a 9-step model is proposed to help build such an HOQ. A number of 9-point scales are developed whose uses could help unify the various measurements in HOQ to avoid arbitrariness. Special attention is paid to the various subjective assessments in the HOQ process, and symmetrical triangular fuzzy numbers (STFNs) are suggested for use to capture the vagueness in people's linguistic assessments. Instead of using the quite subjective sales-point concept, entropy method is introduced to conduct competitive analysis and derive competitive priority ratings. A thorough explanation is given to address the concepts, computations and implementations in the proposed HOQ model, followed by a full example for a fried Chinese vegetable to illustrate step by step all the relevant details with the purpose of facilitating the understanding and application of the QFD process. Two difficult parts omitted from our model, especially the correlation matrices, are discussed in some detail finally, and possible approaches are also suggested to deal with them in a potentially more complete HOQ model.
374 citations
TL;DR: In this paper, a qualitative description and corresponding quantitative presentation of the first four phases that focus on the customer input are given, and Fuzzy and entropy methods are then proposed to obtain the final importance ratings of the customer needs in step 4.
Abstract: A typical quality function deployment (QFD) consists of four phases. Phase I (sometimes called house of quality), which translates customer needs for a product into technical measures (i.e. product design specifications), can be considered as a nine-step process. A concise and applicable qualitative description and the corresponding quantitative presentation of the first four steps that focus on the customer input are given. Fuzzy and entropy methods are then proposed to obtain the final importance ratings of the customer needs in Step 4. These ratings form the basis for the company to make the product more attractive to customers and thus more competitive. The proposed methods make fuller use of customer input to reveal the relative importance of their needs and are easy to apply. Step 1 is to collect and structure the customer needs. The fuzzy method is used in Step 2 to convert the customers' importance assessments of the needs to fuzzy numbers, and the relative importance ratings of the customer needs...
268 citations
TL;DR: This paper demonstrates the use of and compares some of the current multi-attribute decision-making (MADM) and performance measurement methods through a robots selection problem borrowed from Khouja (Khouja M. 1995).
254 citations
TL;DR: In this article, the authors argue and demonstrate empirically that success in implementing an ERP system and in gaining performance improvement should be conceptualised as two separate dependent variables, the former aspect is based upon project delivery outcomes, while the latter assesses post-ERP project performance.
234 citations
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01 Jan 1994
TL;DR: In this Chapter, a decision maker (or a group of experts) trying to establish or examine fair procedures to combine opinions about alternatives related to different points of view is imagined.
Abstract: In this Chapter, we imagine a decision maker (or a group of experts) trying to establish or examine fair procedures to combine opinions about alternatives related to different points of view.
1,329 citations
TL;DR: A comprehensive review of the PHM field is provided, followed by an introduction of a systematic PHM design methodology, 5S methodology, for converting data to prognostics information, to enable rapid customization and integration of PHM systems for diverse applications.
1,164 citations
TL;DR: An extension of TOPSIS (technique for order performance by similarity to ideal solution), a multi-attribute decision making (MADM) technique, to a group decision environment is investigated and the model is demonstrated to be both robust and efficient.
1,125 citations
TL;DR: A literature review of quality function deployment (QFD) based on a reference bank of about 650 QFD publications established through searching various sources to serve the needs of researchers and practitioners for easy references of QFD studies and applications, and hence promote QFD’s future development.
1,005 citations