Mohamed Zain

TL;DR: Based on a multisite case study method, the authors examined how indigenous Malaysian small and medium-sized enterprises (SMEs) use their network relationships to facilitate their internationalization process, and found that network relationships trigger and motivate them to internationalize, influence their market selection decision and mode-of-entry decision, help them gain initial credibility, allow access to additional relationships and established channels, help in lowering cost and reducing risk, and influence their internationalisation pace and pattern.

TL;DR: Results from a survey involving 329 managers and executives in manufacturing firms in Malaysia showed that actual system or technology usage had the strongest direct effect on organizational agility.

TL;DR: In this article, the authors investigate the operations strategy of service firms (hotels) in order to determine whether the infrastructural aspects of their operational practices, i.e., leadership competency and organizational culture, would affect their responsiveness to their employees and customers and eventually their performance (increase in revenue).

TL;DR: In this paper, the authors report the key drivers influencing the internationalization process of SMEs such as market orientation, government regulation and competitive advantage on internationalization of manufacturing SMEs in Malaysia.

TL;DR: In this article, the authors examined the innovation processes followed by two subsidiary firms operating in Germany and Malaysia, the actual problems faced by them, the critical success factors involved in the implementation, and the work climates of the firms.