According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them.

Out of the Crisis

Individualism and collectivism

Статья посвящена вопросам влияния власти на поведение человека. Авторы рассматривают данные различных источников, в которых увеличение власти связывается с напористостью, а ее уменьшение - с подавленностью. Конкретно, власть ассоциируется с: а) позитивным аффектом; б) вниманием к вознаграждению и к свойствам других, удовлетворяющим личные цели; в) автоматической переработкой информации и резкими суждениями; г) расторможенным социальным поведением. Уменьшение власти, напротив, ассоциируется с: а) негативным аффектом; б) вниманием к угрозам и наказаниям, к интересам других и к тем характеристикам я, которые отвечают целям других; в) контролируемой переработкой информации и совещательным типом рассуждений; г) подавленным социальным поведением. Обсуждаются также последствия этих паттернов поведения, связанных с властью, и потенциальные модераторы.

Power, approach, and inhibition. Власть, напористость и подавленность

Terror in the Mind of God: The Global Rise of Religious Violence

There is increasing policy and research interest in disaster resilience, yet the extant literature is still mired in definitional debates, epistemological orientations of researchers, and differences in basic approaches to measurement. As a consequence, there is little integration across domains and disciplines on community resilience assessment, its driving forces, and geographic variability. Using US counties as the study unit, this paper creates an empirically-based resilience metric called the Baseline Resilience Indicators for Communities (BRIC) that is both conceptually and theoretically sound, yet, easy enough to compute for use in a policy context. A common set of variables were used to measure the inherent resilience of counties in the United States according to six different domains or capitals as identified in the extant literature – social, economic, housing and infrastructure, institutional, community, and environmental. Data were from public and freely accessible data sources. Counties in the US Midwest and Great Plains states have the most inherent resilience, while counties in the west, along the US-Mexico border, and along the Appalachian ridge in the east contain the least resilience. Further, it was found that inherent resilience is not the opposite of social vulnerability, but a distinctly different construct both conceptually and empirically. While understanding the overall variability in resilience, the BRIC is easily deconstructed to its component parts to provide guidance to policy makers on where investments in intervention strategies may make a difference in the improvement of scores. Such evidence-based research has an opportunity to influence public policy focused on disaster risk.

The geographies of community disaster resilience

Purpose – In today's environment, higher education (HE) institutions need to become more efficient and participate in a competitive global market where client expectations are continually rising. In this new reality, quality is critical for success. While the economic benefits of quality have been long established, many HE institutions still ignore them at their own risk. This is especially true for service quality and this paper will focus on HE service quality management and improvement. This paper aims to discuss these issues.Design/methodology/approach – The paper implements Schneider and Bowen's model of the three tiers of service organizations and service quality management and improvement methods, on HE institutions.Findings – An analysis of the service process within HE institutions reveals that the quality of service given to the customer tier (the students) by the boundary tier (all the employees who have contact with the students) is greatly dependent on the coordination tier (top HE management...

Managing and improving service quality in higher education

High work centrality is related to positive performance and behaviour of employees. This unique paper discusses a longitudinal study, comparing change in work centrality among individuals who experienced meaningful work events to individuals who did not experience these events, over the course of twelve years. The findings indicate that not experiencing expressive work events (which leads to an improvement in autonomy, interest, variety, and responsibility) reduces work centrality, whereas work events such as promotion, advancement (including to a managerial position) and qualifications, are effected by high work centrality. Work events, such as improvement in pay, working conditions, and interpersonal relations at work, had no effect on those who experienced them and those who did not. The theoretical and practical implications for Human Resources Development (HRD) are discussed.

Improving employees' work centrality improves organizational performance: work events and work centrality relationships

This unique longitudinal study examines the state of work centrality and other life areas (family, leisure, community and religion) in Israel among the same individuals (n=407) over a 12-year period. A new representative sample (serving as a control group) of the Israeli labour force in 1992–93 (n=942) assists us in exploring whether the changes occurred by cohort, life course or period effect. The restudied sample maturation led to a decrease in the importance of leisure, while the importance of work, family, community and religion remained stable. The increase of work centrality between the 1980s and the 1990s was found to be influenced by period effect; there was no evidence of a life course or cohort effect on work centrality, while life course effect was found on the importance of community. In contrast to findings from other countries showing that young people attributed relatively high importance to leisure and relatively less importance to work, cohort effect regarding the latter was not observed ...

Changes in Work Centrality and Other Life Areas in Israel A Longitudinal Study

The centrality of major life domains (work, family community leisure and religion) have not, to date, been studied among Arabs in Israel. This paper examines life domains centrality of 909 Jews and 286 Arabs (or Palestinians that have Israeli citizenship), who work in the Israeli labor market. The findings reveal significant differences in the importance of all life domains. Work centrality, as well as the importance of religion and community is significantly higher among Arabs than among Jews. Among Jews, the importance of family and leisure are significantly higher than among Arabs. A hierarchical regression analysis indicates that demographic variables have a low ability to explain the differences in the centrality of life domains among Jews and Arabs. The findings can be explained by cultural differences, the high degree of segregation, occupational discrimination, and mainly by the regional Palestinian/Arab-Israeli conflict.

The relative centrality of life domains among Jews and Arabs in Israel: the effect of culture, ethnicity, and demographic variables

Purpose – The purpose of this paper is to highlight the problems in the measurement of service quality, why management seems to ignore some of the costs of poor service quality, as well as the repercussions of this, and how to implement service quality correctly in organizations.Design/methodology/approach – The paper defines service quality and highlights some of the main points of the literature. The paper then focuses on developing a matrix to categorize quality costs which offers insights as to why more managers have not fully implemented service quality in their organizations.Findings – Utilizing this quality costs matrix, the paper focuses on describing several of the main problems or pitfalls in service quality implementation.Practical implications – In light of these findings, the paper discusses the practical implications and focuses on recommendations how to implement service quality correctly.Originality/value – The paper suggests a novel categorization of quality costs and suggests recommendat...

Moshe Sharabi

Papers

Managing and improving service quality in higher education

Improving employees' work centrality improves organizational performance: work events and work centrality relationships

Changes in Work Centrality and Other Life Areas in Israel A Longitudinal Study

The relative centrality of life domains among Jews and Arabs in Israel: the effect of culture, ethnicity, and demographic variables

Service quality implementation: problems and solutions