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Panagiotis Trivellas
Researcher at American Hotel & Lodging Educational Institute
Publications - 60
Citations - 2316
Panagiotis Trivellas is an academic researcher from American Hotel & Lodging Educational Institute. The author has contributed to research in topics: Job satisfaction & Quality (business). The author has an hindex of 24, co-authored 54 publications receiving 1972 citations. Previous affiliations of Panagiotis Trivellas include National Technical University of Athens & Technological Educational Institute of Larissa.
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Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece
TL;DR: In this article, the mediation effect of customer satisfaction on the service quality and customer loyalty relationship is also examined, and the authors investigate crucial factors that lead to customer loyalty in the mobile telephony sector in Greece.
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Organisational culture, job satisfaction and higher education service quality: The case of Technological Educational Institute of Larissa
TL;DR: In this paper, the authors examined the influence of organizational culture and job satisfaction on the quality of services provided in higher education and raised questions about the successful implementation of quality assurance and evaluation systems recently launched in Greece.
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Internet service quality and customer satisfaction: Examining internet banking in Greece
TL;DR: In this paper, the authors investigated the impact of internet service quality and its impact on customer satisfaction in the banking context, by adopting an instrument, which is based on SERVQUAL and consists of six dimensions, namely assurance, quality of information, responsiveness, web assistance, empathy and reliability.
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The impact of Information Technology on the development of Supply Chain Competitive Advantage
TL;DR: In this article, the impact of IT practices on building competitive advantage throughout the supply chain is explored, which is based on capabilities that provide the necessary grounds of an organization to differentiate itself from its competitors.
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The Effect of Job Related Stress on Employees’ Satisfaction: A Survey in Health Care
TL;DR: In this paper, the authors investigated the impact of job related stress on job satisfaction of nursing staff working in hospitals and found that stressors such as conflict, workload, interpersonal relationships, career development, information access and feedback influence job satisfaction aspects such as physical environment, career opportunities, management style, job enrichment, rewards and job security.