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Showing papers by "Paul Jackson published in 2001"


Journal ArticleDOI
TL;DR: Time series analysis of data on engineer call-outs and machine utilization showed clear positive effects of the feedback intervention, and selfreport data showed no change over time in motivation, but an increase in knowledge dissemination and a reduction in the likelihood of making expensive mistakes.
Abstract: An empowerment initiative involving enhanced fault-management responsibility for operators of complex technology had not led to expected increases in performance, and investigations suggested that this was due to a lack of appropriate feedback. Thus, a feedback intervention was designed to provide specific, timely feedback on operator-correctable faults. It was hypothesized that the intervention would increase operator self-reliance in operating complex technology and promote system performance. Moreover, given the feedback was continuous from the point of intervention, it was predicted that gains would increase over time. Time series analysis of data on engineer call-outs (self-reliance) and machine utilization (performance) showed clear positive effects of the feedback intervention, with call-outs also showing progressive improvement. Self-report data showed no change over time in motivation, but an increase in knowledge dissemination and a reduction in the likelihood of making expensive mistakes. There were no detrimental effects on operator well being. Implications for theory and practice in the management of complex technology are discussed.

24 citations


Book
18 Dec 2001
TL;DR: The Policy Environment for Industry Entrepreneurs and Institutions Adjustment and Manufacturing: the Structure of Entrepreneurship The Structure of Business Support Systems Promotion, Facilitation, Regulation and Representation as mentioned in this paper.
Abstract: Preface The Policy Environment for Industry Entrepreneurs and Institutions Adjustment and Manufacturing: The Structure of Entrepreneurship The Structure of Business Support Systems Promotion, Facilitation, Regulation and Representation Promotion and Representation Conclusions: What Role Should Meso Level Agencies Play in Industrial Development? Bibliography Index

10 citations


01 Jan 2001
TL;DR: A model that describes and interconnects knowledge processes is presented, based upon a social-constructivist theory of knowledge with a strong and established theoretical base, that gives a clear set of concepts with which to develop a methodology for assessing knowledge management health, and for managing the knowledge environment during projects which require transfer of knowledge.
Abstract: In order to manage knowledge, a clear definition and understanding of the processes associated with creating, storing, and sharing knowledge is required. The authors derive their definition and understanding from the sociology of knowledge. Based upon a social-constructivist theory of knowledge with a strong and established theoretical base, we present a model that describes and interconnects knowledge processes. This model gives us a clear set of concepts with which to develop a methodology for assessing knowledge management health, and for managing the knowledge environment during projects which require transfer of knowledge. The theoretical basis of the model suggests that if all processes in the knowledge transfer model are working well, then knowledge transfer is working well. If there is a breakdown in one or several of the knowledge transfer processes in the model, then knowledge transfer may be degraded. The point therefore is to optimise each of the knowledge transfer processes. Software development and implementation are knowledge management processes par excellence, and are essentially concerned with creating and moving abstract concepts through a chain of staff roles until their ultimate codification into programming rules and data definitions. A practical tool has been introduced to information systems professionals and used in two projects. The tool is described in this paper, along with a summary of information systems professionals' responses to it, and suggestions about how the model and tool may be used by knowledge managers.

5 citations


Journal ArticleDOI
TL;DR: In this paper, the authors explored the use of this additional information in the context of several common trajectory errors encountered in charged particle tracking, such as decays in flight, to provide a more powerful goodness-of-fit test than that based on the minimum χ 2 from a least squares fit.
Abstract: Deviations between the form of trajectory assumed in a fit to a set of measurements and the actual form of the trajectory can give rise to sequential correlations in the residuals from the fit. These correlations can provide a more powerful goodness-of-fit test than that based on the minimum χ 2 from a least-squares fit. The use of this additional information is explored in the context of several common trajectory errors (e.g. decays in flight) encountered in charged particle tracking.