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Author

Per Carlborg

Other affiliations: Linköping University
Bio: Per Carlborg is an academic researcher from Örebro University. The author has contributed to research in topics: Service (business) & Service innovation. The author has an hindex of 6, co-authored 18 publications receiving 494 citations. Previous affiliations of Per Carlborg include Linköping University.

Papers
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Journal ArticleDOI
TL;DR: The number of service innovation articles has increased dramatically in the past 25 years as mentioned in this paper, by reviewing 128 articles published between 1986 and 2010, primarily in leading marketing and innovation journals, focusing on service innovation.
Abstract: The number of service innovation articles has increased dramatically in the past 25 years. By reviewing 128 articles published between 1986 and 2010, primarily in leading marketing and innovation j ...

334 citations

Journal ArticleDOI
TL;DR: In this article, service productivity continues to receive ever-greater amounts of attention as service covers a greater portion of the economy, and as competition increases, service productivity becomes incre...
Abstract: Purpose: Service productivity continues to receive ever-greater amounts of attention as service covers a greater portion of the economy. As competition increases, service productivity becomes incre ...

69 citations

Journal ArticleDOI
TL;DR: In this paper, the authors investigate the role of service modularity in developing and deploying efficient services, while at the same time meeting diverse customer needs, and identify supporting resources (both internal and customer) and associated modular strategies for the different types.
Abstract: Purpose – This paper aims to investigate the role of service modularity in developing and deploying efficient services, while at the same time meeting diverse customer needs. The analysis distinguishes between different service types and sets forth key issues for service modularization, identifying supporting resources (both internal and customer) and associated modular strategies for the different types. Design/methodology/approach – The study design used an exploratory case study approach, focusing on three Swedish manufacturing firms that are moving toward an increased service focus (service infusion). Data were collected through interviews and focus groups, and the collected data were analyzed independently, before being merged and synthesized in a cross-case analysis. Themes and patterns were extracted and linked to the theoretical framework following a systematic combining process. Findings – This study contributes insights to the emerging field of service modularity by investigating process modular...

59 citations

Journal ArticleDOI
TL;DR: In this paper, the authors derived a theoretical framework for market-shaping from the existing literature and an in-depth case study of one market-leading firm in the steel industry, which has been working actively in the shaping of a market.

59 citations

Journal ArticleDOI
TL;DR: In this paper, a qualitative empirical inquiry examines a 10-year process, in which a leading industry incumbent enters the service business by crafting a triadic value proposition, and analyzes how the discontinuous effects of a new service initiative alter the relationships among actors in a manufacturer-dealer-user triad.
Abstract: Value propositions are reciprocal resource-integration promises and value alignment mechanisms operating to and from actors seeking an equitable exchange. In a business triad, any change in the relationship between two actors also affects relationships with the third actor, influencing resource integration and value creation at the value constellation level. This study of the development of a triadic value proposition analyzes how the discontinuous effects of a new service initiative alter the relationships among actors in a manufacturer-dealer-user triad. A qualitative empirical inquiry examines a 10-year process, in which a leading industry incumbent enters the service business by crafting a triadic value proposition. As the value proposition evolves over time, the network ties-and thus the interdependence among manufacturer, dealer, and user-strengthen. The findings offer firms a better understanding of how to involve and collaborate with key actors to initiate discontinuous changes at the firm and network levels. These insights are particularly timely in light of the difficulties that product firms face when intermediaries are decisive for the success of their service-led growth initiatives.

41 citations


Cited by
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Journal ArticleDOI
TL;DR: This paper discusses literature review as a methodology for conducting research and offers an overview of different types of reviews, as well as some guidelines to how to both conduct and evaluate a literature review paper.

2,729 citations

Book
01 Jan 1988
TL;DR: In this paper, the evolution of the Toyota production system is discussed, starting from need, further development, Genealogy of the production system, and the true intention of the Ford system.
Abstract: * Starting from Need* Evolution of the Toyota Production System* Further Development* Genealogy of the Toyota Production System* The True Intention of the Ford System* Surviving the Low-Growth Period

1,793 citations

09 Dec 2008
TL;DR: In this paper, the authors investigate the definition of Lean Production and the methods and goals associated with the concept as well as how it differs from other popular management concepts, and conclude that Lean Production is not clearly defined in the reviewed literature.
Abstract: Purpose - This paper aims to investigate the definition of Lean Production and the methods and goals associated with the concept as well as how it differs from other popular management concepts. Methodology/Approach - The paper is based on a review of the contemporary literature on Lean Production, both journal articles and books. Findings - It is shown in the paper that there is no consensus on a definition of Lean Production between the examined authors. The authors also seem to have different opinions on which characteristics that should be associated with the concept. Overall it can be concluded that Lean Production is not clearly defined in the reviewed literature. This divergence can cause some confusion on a theoretical level, but is probably more problematic on a practical level when organizations aim to implement the concept. This paper argues that it is important for an organization to acknowledge the different variations, and to raise the awareness of the input in the implementation process. It is further argued that the organization should not accept any random variant of Lean, but make active choices and adapt the concept to suit the organization-s needs. Through this process of adaptation, the organization will be able to increase the odds of performing a predictable and successful implementation. Originality/Value - This paper provides a critical perspective on the discourse surrounding Lean Production, and gives an input to the discussion of the implementation of management models. Keywords - Lean Production, Definition, Construct Validity, Total Quality Management Paper type - Conceptual paper

525 citations

Journal ArticleDOI
TL;DR: In this article, the importance of digital technologies for services in manufacturing has often been posited, but current literature has neglected to explain how companies can leverage digital methods to increase their service offering.

437 citations

Journal ArticleDOI
TL;DR: In this article, the authors empirically explored how digital disruption has affected Business-to-Business (B2B) interdependencies and proposed that upstream firms can still capture additional value through digital service if their servitized offer includes difficult to imitate elements.

416 citations