Peter Jones

Bio: Peter Jones is an academic researcher from University of Gloucestershire. The author has contributed to research in topics: Sustainability & Hospitality industry. The author has an hindex of 45, co-authored 331 publications receiving 6657 citations. Previous affiliations of Peter Jones include University of Manchester & University of Plymouth.

Service productivity: Towards understanding the relationship between operational and customer productivity

Abstract: It is surprising that little empirical research has been conducted in the area of service productivity given its impact on organisational costs. In order to try to encourage such research, this paper provides a structure for analysing productivity in service organisations by distinguishing between operational and customer productivity. The paper also clarifies the meaning of “productivity” and differentiates it from efficiency and utilisation. The authors identify some of the problems in measuring productivity, especially in a service setting, and then use a few examples to illustrate the sometimes counterintuitive relationship between operational and customer productivity.

Marketing and sustainability

Abstract: Purpose – The purpose of this paper is to raise for debate among marketers the issue of the relationship between marketing and sustainability.Design/methodology/approach – An opinion piece, that presents the views of four authors on the current state of the debate in this field.Findings – There is little consensus on these matters. There are those who believe that marketing and sustainability simply cannot be reconciled, while there are others who argue that marketing can contribute to the development of sustainable consumption.Originality/value – The paper opens up the debate on a subject that is clearly going to be high on the agenda for years to come.

Radio frequency identification in the UK: opportunities and challenges

Abstract: Radio frequency identification (RFID) is the generic name for technologies that use radio waves to automatically identify individual items that carry such identification tags. Unlike barcodes, which need line of sight sensors, RFID tags do not. As the cost of this new technology falls, the take‐up rate by the retail industry will be significant, revolutionizing retailers’ control of the product supply chains and knowledge about the consumer. The paper argues that the opportunities and challenges for RFID tags for retailers are significant, and reports on a number of trials that have been conducted by retailers in the UK in the management and introduction of this technology. The paper also examines some of the issues facing retailers in terms of the widespread use of RFID tags and the privacy concerns that are linked to data capture and data usage by retailers and third parties.

Sustainability in the global hotel industry

Abstract: Purpose – The purpose of this paper is to provide an exploratory review of how the global hotel industry publicly communicates its approach to sustainability. Design/methodology/approach – The paper begins with an outline of the growing importance of sustainability within the hospitality industry and a short discussion of the characteristics of sustainability. The paper draws its empirical material from the most recent information on sustainability posted on the world's leading hotel chains' corporate websites. Findings – The findings reveal that while there is considerable variation in the information the leading hotel chains provided publicly on their sustainability commitments and achievements, they embrace a wide range of environmental, social and economic issues. More critically, the authors argue that these commitments are driven more by the search for efficiency gains, that they are couched within existing business models centred on continuing growth, and that as such the global hotel industry is c...

The benefits, challenges and impacts of radio frequency identification technology (RFID) for retailers in the UK

Abstract: Purpose – To offer an outline of the characteristics of radio frequency identification technology (RFID) and discuss its perceived benefits, impacts and challenges, as they apply to retailers in the UK. The paper draws together a range of information and intelligence about the application of RFID and reflects on the strategic planning challenges it poses to retailers.Design/methodology/approach – The paper draws its material largely from trade and practitioner sources and illustrates general themes with specific retail examples.Findings – The paper suggests that RFID has the potential to deliver a wide range of benefits throughout the supply chain, including tighter management and control, reduction in shrinkage, reduced labour costs and improved customer service. However, retail users will have to address a number of operational and strategic challenges and consumer privacy concerns before these benefits can be fully realised. The adoption of RFID may further increase structural concentration within the ...

Using Multivariate Statistics

Abstract: Thank you for downloading using multivariate statistics. As you may know, people have look hundreds times for their favorite novels like this using multivariate statistics, but end up in infectious downloads. Rather than reading a good book with a cup of tea in the afternoon, instead they juggled with some harmful bugs inside their laptop. using multivariate statistics is available in our digital library an online access to it is set as public so you can download it instantly. Our books collection saves in multiple locations, allowing you to get the most less latency time to download any of our books like this one. Merely said, the using multivariate statistics is universally compatible with any devices to read.

What About Us

Abstract: Established in 2006, TATA Africa Services (Nigeria) Limited operates as the nodal point for Tata businesses in West Africa. TATA Africa Services (Nigeria) Limited has a strong presence in Nigeria with investments exceeding USD 10 million. The company was established in Lagos, Nigeria as a subsidiary of TATA Africa Holdings (SA) (Pty) Limited, South Africa and serves as the hub of Tata’s operations in Nigeria and the rest of West Africa.

The Economic Institutions of Capitalism

Abstract: The 2008 crash has left all the established economic doctrines - equilibrium models, real business cycles, disequilibria models - in disarray. Part of the problem is due to Smith’s "veil of ignorance": individuals unknowingly pursue society’s interest and, as a result, have no clue as to the macroeconomic effects of their actions: witness the Keynes and Leontief multipliers, the concept of value added, fiat money, Engel’s law and technical progress, to name but a few of the macrofoundations of microeconomics. A good viewpoint to take bearings anew lies in comparing the post-Great Depression institutions with those emerging from Thatcher and Reagan’s economic policies: deregulation, exogenous vs. endoge- nous money, shadow banking vs. Volcker’s Rule. Very simply, the banks, whose lending determined deposits after Roosevelt, and were a public service became private enterprises whose deposits determine lending. These underlay the great moderation preceding 2006, and the subsequent crash.

The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study

Abstract: Presents the findings of a study performed on data from a large bank’s retail‐banking operations. Illustrates the relationship of customer satisfaction to customer loyalty, and customer loyalty to profitability, using multiple measures of satisfaction, loyalty, and profitability. An estimate of the effects of increased customer satisfaction on profitability (assuming hypothesized causality) suggests that attainable increases in satisfaction could dramatically improve profitability.