Author
Peter W. Cardon
Other affiliations: Utah State University, University of South Carolina
Bio: Peter W. Cardon is an academic researcher from University of Southern California. The author has contributed to research in topics: Business communication & Interpersonal communication. The author has an hindex of 18, co-authored 63 publications receiving 2268 citations. Previous affiliations of Peter W. Cardon include Utah State University & University of South Carolina.
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TL;DR: The authors examined the communicative techniques and discourse employed by Chinese tour guides during their interaction with English-speaking tourists and found that tour guides employ a variety of communicative strategies when interacting with tourists, which may be indicative of coping behavior or reflective of their inherent attitudes toward visitors.
Abstract: This research article examines the communicative techniques and discourse employed by Chinese tour guides during their interaction with English-speaking tourists. In-depth interviews were conducted with tour guides in three locations, intending to capture a cross section of major destinations for visitors to China where the interface between the Chinese host and visitors is likely to be most instructive. The locations for the interviews included Beijing, the cultural and historical center of China; Shanghai, the country's commercial center; and Guilin, a major nature-based tourism destination. The findings indicate that, from a functional perspective, Chinese tour guides employ a variety of communicative strategies when interacting with tourists, which may be indicative of coping behavior or reflective of their inherent attitudes toward visitors. These interactive communication strategies include the use of proverbs, metaphors, analogies, similes, and humor. The prevalent utilization of such techniques in...
4 citations
TL;DR: This article conducted a study based on a gratitude journaling exercise over the course of a month by 58 American professionals (Study 1) and a survey of over 1,000 professionals. But the results showed that expressing thanks in the workplace involves thoughtfulness and skill.
Abstract: Expressing thanks in the workplace involves thoughtfulness and skill. Based on a gratitude journaling exercise over the course of a month by 58 American professionals (Study 1) and a survey of over...
4 citations
TL;DR: This article surveyed business and professional communication instructors regarding their courses, and asked instructors about additional factors that affect their courses and their course performance, and they found that the majority of the instructors did not consider external factors.
Abstract: While previous research in business communication has surveyed business and professional communication instructors regarding their courses, it has not yet asked instructors about additional factors...
4 citations
07 Jan 2020
TL;DR: Investigating how cultural values and practices influence the acceptance of SCT and how the use of this technology impacts communication effectiveness in GVT showed that team members from individualistic, future oriented cultures generally had more positive expectations towards the performance and enjoyment of using the technology.
Abstract: Teams are beginning to rely on smart communication technology that is enhanced by Artificial Intelligence (AI). Yet, we lack understanding of how these smart communication technologies (SCT) influence team collaboration, especially in global virtual teams (GVT). This study empirically investigates how cultural values and practices influence the acceptance of SCT and how the use of this technology impacts communication effectiveness in GVT. We surveyed 643 members of 109 GVT before and after using the SCT. Results showed that team members from individualistic, future oriented cultures generally had more positive expectations towards the performance and enjoyment of using the technology. Uncertainty avoidance increased effort expectancy. After using SCT for communicating in the GVT, most differences disappeared. Regarding communication effectiveness, SCT had a positive influence, which was stronger for performance and future oriented cultures.
3 citations
TL;DR: In this paper, the authors identify potential strategies for hiring underrepresented minority faculty members in business schools, but no known nationwide study of business schools has explored whether these strategies work well.
Abstract: Many scholarly works have identified potential strategies for hiring underrepresented minority faculty members. However, no known nationwide study of business schools has explored whether these var...
3 citations
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TL;DR: Reading a book as this basics of qualitative research grounded theory procedures and techniques and other references can enrich your life quality.
13,415 citations
TL;DR: In this paper, the role and ethics of planners acting as sources of misinformation are considered, and a practical and politically sensitive form of progressive planning practice is defined. But the authors do not discuss the role of planners in this process.
Abstract: Abstract Information is a source of power in the planning process. This article begins by assessing five perspectives of the planner's use of information: those of the technician, the incremental pragmatist, the liberal advocate, the structuralist, and the “progressive.” Then several types of misinformation (inevitable or unnecessary, ad hoc or systematic) are distinguished in a reformulation of bounded rationality in planning, and practical responses by planning staff are identified. The role and ethics of planners acting as sources of misinformation are considered. In practice planners work in the face of power manifest as the social and political (mis)-man-agement of citizens' knowledge, consent, trust, and attention. Seeking to enable planners to anticipate and counteract sources of misinformation threatening public serving, democratic planning processes, the article clarifies a practical and politically sensitive form of “progressive” planning practice.
1,961 citations