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Pilar Fernández-Ferrín

Bio: Pilar Fernández-Ferrín is an academic researcher from University of the Basque Country. The author has contributed to research in topics: Corporate social responsibility & Consumer ethnocentrism. The author has an hindex of 11, co-authored 29 publications receiving 522 citations. Previous affiliations of Pilar Fernández-Ferrín include University of Santiago de Compostela & Universidad Internacional de La Rioja.

Papers
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Journal ArticleDOI
TL;DR: In this article, the authors analyzed the influence of two emotional skills (i.e. emotional intelligence and resilience) on salesperson propensity to leave their organization, both directly and indirectly, through their impact on work and emotional exhaustion.

120 citations

Journal ArticleDOI
TL;DR: In this article, the authors explored the valuation of food products that have local, regional and traditional features through the analysis of specific product categories and studied the possible link between the level of consumer ethnocentrism and the valuation and effective purchase of local-regional-traditional food.

107 citations

Journal ArticleDOI
TL;DR: In this paper, the mediating mechanisms through which perceived servant leadership affects salespersons' proactive and adaptive behaviors were studied, showing that the use of outcome-based control mechanisms enhances the positive effects of SL on salespeople's intrinsic motivation.
Abstract: Purpose – Although servant leadership (SL) improves the overall effectiveness of individuals and teams, it remains understudied. The aim of this paper is to provide insight into the mediating mechanisms through which perceived SL affects salespersons’ proactive and adaptive behaviors. Design/methodology/approach – Data were gathered from 145 industrial salespeople and their supervisors across a variety of businesses and sectors in Spain. Findings – SL enhances salespeople’s adaptivity and proactivity by positively affecting their self-efficacy and intrinsic motivation. Furthermore, SL directly shapes the development of adaptive behaviors among salespeople, although this direct influence is not significant when considering proactivity. Additionally, the use of outcome-based control mechanisms enhances the positive effects of SL on salespeople’s intrinsic motivation. Practical implications – The results demonstrate that sales managers can promote more proactive and adaptive behaviors among sales staff by re...

83 citations

Journal ArticleDOI
TL;DR: In this paper, the mediating role of the emotion of admiration in the relationship between consumer perception of CSR and advocacy behaviors was examined, and the moderating role was explored.

75 citations

Journal ArticleDOI
TL;DR: The authors investigated the antecedents and consequences of consumer animosity and ethnocentrism within a single model, and respondents' evaluations of a specific product category are solicited, and found that animosity and consumer ethnocentricity are distinct constructs.
Abstract: Purpose – Consumer ethnocentrism and consumer animosity provide marketing management with two useful concepts to understand the reasons behind consumers’ purchase decisions concerning domestic vs imported products. The purpose of this paper is to investigate the antecedents and consequences of animosity and ethnocentrism within a single model, and respondents’ evaluations of a specific product category are solicited. Design/methodology/approach – The study is conducted within an ideal context for the study of consumer animosity: data were collected in Belgrade shortly after the US-led NATO bombings of 1999. The surveys were carried out in person at the interviewees’ home. The sample was part of a regular omnibus panel composed of 270 adult respondents, of which 92.2 percent agreed to participate. Findings – The findings indicate that animosity and consumer ethnocentrism are distinct constructs. Also consistent with previous research, results obtained confirm that each construct has unique antecedents and ...

74 citations


Cited by
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Journal ArticleDOI
TL;DR: In this article, an integrative and comprehensive review of the 285 articles on servant leadership spanning 20 years (1998-2018) is presented. But, a lack of coherence and clarity around the construct has impeded its theory development.
Abstract: Notwithstanding the proliferation of servant leadership studies with over 100 articles published in the last four years alone, a lack of coherence and clarity around the construct has impeded its theory development. We provide an integrative and comprehensive review of the 285 articles on servant leadership spanning 20 years (1998–2018), and in so doing extend the field in four different ways. First, we provide a conceptual clarity of servant leadership vis-a-vis other value-based leadership approaches and offer a new definition of servant leadership. Second, we evaluate 16 existing measures of servant leadership in light of their respective rigor of scale construction and validation. Third, we map the theoretical and nomological network of servant leadership in relation to its antecedents, outcomes, moderators, mediators. We finally conclude by presenting a detailed future research agenda to bring the field forward encompassing both theoretical and empirical advancement. All in all, our review paints a holistic picture of where the literature has been and where it should go into the future.

689 citations

01 Sep 2011
TL;DR: The Servant Leadership Survey (SLS) as mentioned in this paper is a multi-dimensional instrument to measure servant leadership, which includes standing back, forgiveness, courage, empowerment, accountability, authenticity, humility, and stewardship.
Abstract: textPurpose: The purpose of this paper is to describe the development and validation of a multi-dimensional instrument to measure servant leadership. Design/Methodology/Approach Based on an extensive literature review and expert judgment, 99 items were formulated. In three steps, using eight samples totaling 1571 persons from The Netherlands and the UK with a diverse occupational background, a combined exploratory and confirmatory factor analysis approach was used. This was followed by an analysis of the criterion-related validity. Findings: The final result is an eight-dimensional measure of 30 items: the eight dimensions being: standing back, forgiveness, courage, empowerment, accountability, authenticity, humility, and stewardship. The internal consistency of the subscales is good. The results show that the Servant Leadership Survey (SLS) has convergent validity with other leadership measures, and also adds unique elements to the leadership field. Evidence for criterion-related validity came from studies relating the eight dimensions to well-being and performance. Implications: With this survey, a valid and reliable instrument to measure the essential elements of servant leadership has been introduced. Originality/Value The SLS is the first measure where the underlying factor structure was developed and confirmed across several field studies in two countries. It can be used in future studies to test the underlying premises of servant leadership theory. The SLS provides a clear picture of the key servant leadership qualities and shows where improvements can be made on the individual and organizational level; as such, it may also offer a valuable starting point for training and leadership development.

577 citations

Posted Content
TL;DR: In this paper, the authors identify, synthesize, and organize three streams of micro-CSR studies focusing on individual drivers of CSR engagement, individual processes, and individual reactions to CSR initiatives into a coherent behavioral framework.
Abstract: This article aims to consolidate the psychological microfoundations of corporate social responsibility (CSR) by taking stock and evaluating the recent surge of person-focused CSR research. With a systematic review, the authors identify, synthesize, and organize three streams of micro-CSR studies—focused on (i) individual drivers of CSR engagement, (ii) individual processes of CSR evaluations, and (iii) individual reactions to CSR initiatives—into a coherent behavioral framework. This review highlights significant gaps, methodological issues, and imbalances in the treatment of the three components in prior micro-CSR research. It uncovers the need to conceptualize how multiple drivers of CSR interact and how the plurality of mechanisms and boundary conditions that can explain individual reactions to CSR might be integrated theoretically. By organizing micro-CSR studies into a coherent framework, this review also reveals the lack of connections within and between substreams of micro-CSR research; to tackle them, this article proposes an agenda for further research, focused on six key challenges

217 citations

Journal ArticleDOI
TL;DR: In this article, the authors investigate the role of absorptive capacity and marketing-supply chain management alignment in realizing the potential impact of social capital on supply chain resilience, and they find that supply-chain resilience is positively associated with organizational performance.

181 citations

24 Mar 2011
TL;DR: This article examined the antecedents of employees' trust in their organizations drawing on survey data from over 600 European professional workers and managers and found that human resource practices and procedural justice with trust were partially mediated by perceptions of organizational trustworthiness.
Abstract: Despite the central role of trust in the organizational sciences, we know little about what makes people trust the organizations they work for. This paper examines the antecedents of employees' trust in their organizations drawing on survey data from over 600 European professional workers and managers. The results revealed direct as well as indirect relationships of both human resource (HR) practices and procedural justice with trust. The relationships of both HR practices and procedural justice with trust were partially mediated by perceptions of organizational trustworthiness (in terms of perceived ability and trustworthy intentions of the organization). Justice and HR practices were also found to interact such that justice forms a stronger predictor of trust in organizations when HR practices are less developed. In addition, employees' dispositional propensity to trust explained significant variance in employee trust in their organization, even when it was controlled in our analysis. The implications of these findings for research and practice are discussed.

154 citations