R.K. Mitra

Bio: R.K. Mitra is an academic researcher from Indian Institute of Technology Delhi. The author has an hindex of 1, co-authored 1 publications receiving 44 citations.

A contextual perspective of performance assessment in eGovernment: A study of Indian Police Administration

Abstract: There is considerable research work on the performance assessment of eGovernment projects, especially on performance assessment measures per se . The point that the authors in this paper make is that while a variety of performance assessment measures are important for evaluation of eGovernment projects, performance itself is intended to relate governance with eGovernment applications. Thus, while developing performance assessment measures, there is a need to be conscious of governance as the ultimate purpose. Taking the Indian Police Administration as its domain, this paper demonstrates how performance assessment can be so conceived as to help capture the impact of eGovernment in regard to implications for governance in the given domain.

Towards a multidimensional model for evaluating electronic government: Proposing a more comprehensive and integrative perspective

Abstract: The use of information and communication technologies has been a key strategy for government reform. It offers diverse benefits, ranging from efficiency and effectiveness to transparency and greater democratic participation. Governments in many parts of the world have invested vast resources into electronic government projects with the expectation of achieving these and other outcomes. However, the results in many cases are limited and there is no comprehensive way to evaluate these initiatives at the aggregate level. A method for measuring and evaluating electronic government that identifies its advances and problems is needed. Previous efforts to do so are limited in terms of scope and dimensions being considered. Based on a review of current literature and the analysis of international best practices, this paper proposes a multidimensional model for measuring and evaluating electronic government. It also includes examples, a proposal of how to operationalize it, and several recommendations for practical use.

Fads and Facts of E-Government: A Review of Impacts of E-government (2003–2009)

Abstract: This paper analyzes the impacts of e-government as reported in 55 first-hand empirical peer-reviewed journal publications during the period 2003–2009, using a conceptual framework to identify ICT (information and communication technology) impacts on four domains within the public sector: capabilities, interactions, orientations and value distribution. The analysis shows that research findings mostly report positive impacts in all four dimensions. In the empirical research, the majority of impacts from ICT are reported within the domain of capabilities, which is also the domain that features the most balanced mix of positive and negative findings. Findings show that although e-government has elements that make it different from previous use of ICT in public administration, research on e-government is yet to demonstrate a substantial shift in the nature and directions of impacts in comparison to earlier studies.

Theories and Theoretical Models for Examining the Adoption of e-Government Services

Abstract: After more than a decade of research in the field of e-government, it is now timely and appropriate to reflect upon the overall developmental directions in the area. The purpose of this paper is to explore research progress to date by systematically analyzing the existing body of knowledge on e-government related issues, and to reveal if there is a lack of theoretical development and rigor in the area. Usable data relating to e-government adoption research currently available were collected from 434 research articles identified from the ISI Web of Knowledge database, and by manually identifying relevant articles from journals dedicated to electronic government research such as Transforming Government: People, Process, and Policy (TGPPP), Electronic Government, an International Journal (EGIJ), and International Journal of Electronic Government Research (IJEGR). Based on our investigation of this extant literature, our findings revealed that generic e-government applications were explored more than any specific applications, and the technology acceptance model (TAM) was the theory most often utilized to explain research models. It was also revealed that

Reflecting on E-Government Research: Toward a Taxonomy of Theories and Theoretical Constructs

Abstract: After more than a decade of research in the field of e-government, it is now timely and appropriate to reflect upon the overall developmental directions in the area. This paper explores research progress to date by systematically analyzing the existing body of knowledge on e-government related issues, and reveal if there is lack of theoretical development and rigor in the area. Usable data relating to e-government research currently available were collected from 779 research articles identified from the ISI Web of Knowledge database, and by manually identifying relevant articles from dedicated journals on electronic government such as Transforming Government: People, Process, and Policy TGPPP, Electronic Government, an International Journal EGIJ, and International Journal of Electronic Government Research IJEGR. Based on the investigation of the various studies, findings reveal that generic e-government applications were explored more than any specific applications, and the technology acceptance model TAM was the most utilized theory to explain research models. Although a large number of theories and theoretical constructs were borrowed from the reference disciplines, their utilization by e-government researchers appears largely random in approach. The paper also presents limitations and further research directions for future researchers.