Author
Raffaele Filieri
Other affiliations: Northumbria University, University of Limerick
Bio: Raffaele Filieri is an academic researcher from Newcastle University. The author has contributed to research in topics: Psychology & Advertising. The author has an hindex of 24, co-authored 63 publications receiving 3074 citations. Previous affiliations of Raffaele Filieri include Northumbria University & University of Limerick.
Topics: Psychology, Advertising, Helpfulness, Social media, Business
Papers
More filters
TL;DR: In this paper, the authors adopt the elaboration likelihood model to identify what influences travelers to adopt information from online reviews in their decision making, and find that high-involvement travelers adopt both central (information quality) and peripheral (product ranking) factors.
Abstract: Online reviews (ORs) are continuing to foster a renewed spread of word-of-mouth in the travel industry. Travelers are increasingly using ORs to inform them about accommodations and other tourism-related products. As such, it is important to improve our understanding of the behavioral consequences of e-word-of-mouth. In this article, we adopt the elaboration likelihood model to identify what influences travelers to adopt information from ORs in their decision making. We measure the influence of six dimensions of information quality that are part of the central route and two dimensions that are associated with the peripheral route of persuasion. The results of this study reveal that product ranking, information accuracy, information value-added, information relevance, and information timeliness are strong predictors of travelers’ adoption of information from ORs on accommodations. These results imply that high-involvement travelers adopt both central (information quality) and peripheral (product ranking) ro...
654 citations
Swansea University1, University of Bradford2, University of Newcastle3, Ryerson University4, University of Jyväskylä5, Paris School of Business6, University of Nevada, Las Vegas7, Symbiosis International University8, Shippensburg University of Pennsylvania9, Bundeswehr University Munich10, Manchester Metropolitan University11, University of Helsinki12, Florida Gulf Coast University13, University of Sheffield14
TL;DR: This research offers a significant and timely contribution to both researchers and practitioners in the form of challenges and opportunities where it highlights the limitations within the current research, outline the research gaps and develop the questions and propositions that can help advance knowledge within the domain of digital and social marketing.
588 citations
TL;DR: In this article, a model of antecedents and consequences of trust for consumer-generated media (CGM) is proposed for building consumer trust towards CGM: source credibility, information quality, website quality, customer satisfaction, user experience with CGM.
553 citations
TL;DR: In this paper, dual-process theory has been adopted to investigate the informational and normative predictors of information diagnosticity and its links with consumers' information adoption, which suggests that consumers are primarily influenced by the quality of information and subsequently influenced by customer ratings and overall rankings.
501 citations
TL;DR: This article used a grounded theory approach based on 38 interviews with users of online consumer reviews (OCRs) and found that consumers primarily use cues related to message content and style and review extremity and valence to assess trustworthiness.
345 citations
Cited by
More filters
Book•
01 Jan 1995
TL;DR: In this article, Nonaka and Takeuchi argue that Japanese firms are successful precisely because they are innovative, because they create new knowledge and use it to produce successful products and technologies, and they reveal how Japanese companies translate tacit to explicit knowledge.
Abstract: How has Japan become a major economic power, a world leader in the automotive and electronics industries? What is the secret of their success? The consensus has been that, though the Japanese are not particularly innovative, they are exceptionally skilful at imitation, at improving products that already exist. But now two leading Japanese business experts, Ikujiro Nonaka and Hiro Takeuchi, turn this conventional wisdom on its head: Japanese firms are successful, they contend, precisely because they are innovative, because they create new knowledge and use it to produce successful products and technologies. Examining case studies drawn from such firms as Honda, Canon, Matsushita, NEC, 3M, GE, and the U.S. Marines, this book reveals how Japanese companies translate tacit to explicit knowledge and use it to produce new processes, products, and services.
7,448 citations
4,201 citations
2,707 citations
Journal Article•
2,366 citations