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Author

Rafia Naz

Other affiliations: James Cook University
Bio: Rafia Naz is an academic researcher from University of the South Pacific. The author has contributed to research in topics: Service delivery framework & Public sector. The author has an hindex of 9, co-authored 30 publications receiving 436 citations. Previous affiliations of Rafia Naz include James Cook University.

Papers
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Journal ArticleDOI
TL;DR: In this article, the authors explore the extent of corruption in India, Ethiopia and Ethiopia and survey citizen perception of how e-governance could fight corruption, and further ask respondents on how e•governance can cut corruption.
Abstract: Purpose – The purpose of this paper is to explore the extent of corruption in India, Fiji and Ethiopia and survey citizen perception of how e‐governance could fight corruption. The main objective is to investigate and explore the potential of e‐governance applications in three countries representing three different regions of Asia, Africa, and Oceania.Design/methodology/approach – A survey was conducted over 918 citizens in India, Ethiopia and Fiji using convenience random sampling. A structured questionnaire was used. The main emphasis of the survey was on citizen perception about corruption and poor service. It further asked respondents on how e‐governance can cut corruption.Findings – Benefits of e‐governance in developing countries are the same as those in developed countries but there are many potential benefits that remain unreaped by developing countries as a consequence of their unlimited use of e‐governance. Based on these assertions, the researchers tried to evaluate and assess the potential of ...

91 citations

Journal ArticleDOI
TL;DR: In this article, the issues, challenges, and impediments coming in the way of small and medium-sized enterprises internationalization in small developing nations of South Pacific like Fiji and Samoa are scrutinized.
Abstract: Purpose – The purpose of this paper is to scrutinize the issues, challenges, and impediments coming in the way of small‐ and medium‐sized enterprises (SMEs) internationalization in small developing nations of South Pacific like Fiji and Samoa.Design/methodology/approach – The paper encompasses both quantitative and qualitative data. Analyses of antecedents are descriptive in nature, while establishing the relationship between intervening variables and outcomes are quantitative. For quantitative data, structured questionnaires are used, while for the collection of qualitative data, archival and library research methods are employed. Structured questionnaire is used to collect data from 118 and 78 sampled respondents in Fiji and Samoa, respectively, and statistical analysis is performed using Statistical Package for the Social Sciences package.Findings – These research findings pinpoint that the problem lies in evaluating the nature of issues affecting internationalization of SMEs. The results also show tha...

73 citations

Journal ArticleDOI
TL;DR: In this paper, a survey of community perceptions and a review of selected literature suggests that service-delivery oriented IT initiatives can contribute to an effective, multi-pronged strategy to cut corruption in the Fiji public sector.
Abstract: Experience in a number of developed and developing countries has shown that E-Governance initiatives can promote greater transparency with the goal of cutting corruption. This article examines perceptions of public service delivery in Fiji to explore the potential of E-Governance to cut corruption and improve governance. Based on a survey of community perceptions and a review of selected literature it suggests that service-delivery oriented IT initiatives can contribute to an effective, multi-pronged strategy to cut corruption in the Fiji public sector.

64 citations

01 Jan 2008
TL;DR: In this paper, the authors explored the perceived role of e-governance in reducing corruption among 400 respondents each from Fiji and Ethiopia and the results of the study support the hypothesis that e-Governance is positively related to improved government-citizen relationships and corruption reduction.
Abstract: Many developing countries are now realizing the need for e-Governance in order to provide customer-focused, cost effective, and easy to use services for citizens and businesses and to improve the internal workings of government. Fiji and Ethiopia are two such countries where, in spite of political instability and other governance related problems, e-Governance initiatives are in progress. This study, using a structured questionnaire, explores the perceived role of e-Governance in reducing corruption amongst 400 respondents each from Fiji and Ethiopia. The results of the study support the hypothesis that e-Governance is positively related to improved government–citizen relationships and corruption reduction. The study also suggests that while e-Governance initiatives can make important contributions to improving public services they can best do so by helping improve overall relationships between governments and citizens.

51 citations

Journal ArticleDOI
TL;DR: In this paper, the role of e-governance in improving service delivery by altering the principal-agent relationship is discussed and a survey is presented that seeks to test the role and benefits of egovernance.
Abstract: Using ICT in the form of e-governance could yield great benefits in the reform and modernization of the public sector. The experience of e-governance in a number of developed and developing countries has shown that ICT can be a tool for greater service delivery with the goal of improving service quality. E-governance can also promote ‘good govern-ance’, that is, greater civic engagement can increase opportunities for direct representation and voice, and support for increased democracy. This paper discusses and presents the survey findings that seek to test the role of e-governance in improving service delivery by altering the principal-agent relationship. It further seeks to elucidate the quality aspects of public service. Policy recommendations to achieve the benefits of e-governance in Fiji are presented. Strong leadership is required to implement e-governance to capture and internalize the benefits of quality services and satisfied customers.

44 citations


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Posted Content
TL;DR: Deming's theory of management based on the 14 Points for Management is described in Out of the Crisis, originally published in 1982 as mentioned in this paper, where he explains the principles of management transformation and how to apply them.
Abstract: According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them.

9,241 citations

Journal ArticleDOI
TL;DR: The potential impacts of information and ICTs – especially e-government and social media – on cultural attitudes about transparency are explored.

1,850 citations