Raimund Schatz

Bio: Raimund Schatz is an academic researcher from Austrian Institute of Technology. The author has contributed to research in topics: Quality of experience & The Internet. The author has an hindex of 33, co-authored 111 publications receiving 4459 citations. Previous affiliations of Raimund Schatz include Alpen-Adria-Universität Klagenfurt & University of Graz.

Qualinet White Paper on Definitions of Quality of Experience

Abstract: This White Paper is a contribution of the European Network on Quality of Experience in Multimedia Systems and Services, Qualinet (COST Action IC 1003, see www.qualinet.eu), to the scientific discussion about the term "Quality of Experience" (QoE) and its underlying concepts. It resulted from the need to agree on a working definition for this term which facilitates the communication of ideas within a multidisciplinary group, where a joint interest around multimedia communication systems exists, however approached from different perspectives. Thus, the concepts and ideas cited in this paper mainly refer to the Quality of Experience of multimedia communication systems, but may be helpful also for other areas where QoE is an issue. The Network of Excellence (NoE) Qualinet aims at extending the notion of network-centric Quality of Service (QoS) in multimedia systems, by relying on the concept of Quality of Experience (QoE). The main scientific objective is the development of methodologies for subjective and objective quality metrics taking into account current and new trends in multimedia communication systems as witnessed by the appearance of new types of content and interactions. A substantial scientific impact on fragmented efforts carried out in this field will be achieved by coordinating the research of European experts under the catalytic COST umbrella. The White Paper has been compiled on the basis of a first open call for ideas which was launched for the February 2012 Qualinet Meeting held in Prague, Czech Republic. The ideas were presented as short statements during that meeting, reflecting the ideas of the persons listed under the headline "Contributors" in the previous section. During the Prague meeting, the ideas have been further discussed and consolidated in the form of a general structure of the present document. An open call for authors was issued at that meeting, to which the persons listed as "Authors" in the previous section have announced their willingness to contribute in the preparation of individual sections. For each section, a coordinating author has been assigned which coordinated the writing of that section, and which is underlined in the author list preceding each section. The individual sections were then integrated and aligned by an editing group (listed as "Editors" in the previous section), and the entire document was iterated with the entire group of authors. Furthermore, the draft text was discussed with the participants of the Dagstuhl Seminar 12181 "Quality of Experience: From User Perception to Instrumental Metrics" which was held in Schlos Dagstuhl, Germany, May 1-4 2012, and a number of changes were proposed, resulting in the present document. As a result of the writing process and the large number of contributors, authors and editors, the document will not reflect the opinion of each individual person at all points. Still, we hope that it is found to be useful for everybody working in the field of Quality of Experience of multimedia communication systems, and most probably also beyond that field.

Quantification of YouTube QoE via Crowdsourcing

Abstract: This paper addresses the challenge of assessing and modeling Quality of Experience (QoE) for online video services that are based on TCP-streaming. We present a dedicated QoE model for You Tube that takes into account the key influence factors (such as stalling events caused by network bottlenecks) that shape quality perception of this service. As second contribution, we propose a generic subjective QoE assessment methodology for multimedia applications (like online video) that is based on crowd sourcing - a highly cost-efficient, fast and flexible way of conducting user experiments. We demonstrate how our approach successfully leverages the inherent strengths of crowd sourcing while addressing critical aspects such as the reliability of the experimental data obtained. Our results suggest that, crowd sourcing is a highly effective QoE assessment method not only for online video, but also for a wide range of other current and future Internet applications.

The Logarithmic Nature of QoE and the Role of the Weber-Fechner Law in QoE Assessment

Abstract: The Weber-Fechner Law (WFL) is an important principle in psychophysics which describes the relationship be- tween the magnitude of a physical stimulus and its perceived intensity. With the sensory system of the human body, in many cases this dependency turns out to be of logarithmic nature. Re- cent quantitative QoE research shows that in several different scenarios a similar logarithmic relationship can be observed be- tween the size of a certain QoS parameter of the communication system and the resulting QoE on the user side as observed during appropriate user trials. In this paper, we discuss this surprising link in more detail. After a brief survey on the background of the WFL, we review its basic implications with respect to related work on QoE assessment for VoIP, most notably the recently published IQX hypothesis, before we present results of our own trials on QoE assessment for mobile broadband scenarios which confirm this dependency also for data services. Finally, we point out some conclusions and directions for further research.

Initial delay vs. interruptions: Between the devil and the deep blue sea

Abstract: End user quality perception in the context of Internet applications is often characterized by waiting times before service consumption as well as interruptions during service consumption. In particular in case of bad network conditions, network and service providers have to trade off between these two impairment types, i.e. between the devil and the deep blue sea. In this paper we investigate this tradeoff in order to guide the design and development of Internet applications and network management approaches. The contribution of this paper is twofold. Firstly, we quantify the impact of initial delays on the user perceived Quality of Experience (QoE) for different application scenarios by means of subjective laboratory and crowdsourcing studies. We show that QoE for a given waiting time strongly depends on the concrete application at hand but that rating diversity remains fairly application-invariant. Secondly, using the example of YouTube video streaming we compare the influence of initial delays and interruptions (stallings) during watching. Our results demonstrate that users are extremely sensitive to interruptions and that services should be designed accordingly e.g. by increasing initial delay for prebuffering to overcome lack of resources.

Challenges of QoE management for cloud applications

Abstract: Cloud computing is currently gaining enormous momentum due to a number of promised benefits: ease of use in terms of deployment, administration, and maintenance, along with high scalability and flexibility to create new services. However, as more personal and business applications migrate to the cloud, service quality will become an important differentiator between providers. In particular, quality of experience as perceived by users has the potential to become the guiding paradigm for managing quality in the cloud. In this article, we discuss technical challenges emerging from shifting services to the cloud, as well as how this shift impacts QoE and QoE management. Thereby, a particular focus is on multimedia cloud applications. Together with a novel QoE-based classification scheme of cloud applications, these challenges drive the research agenda on QoE management for cloud applications.

Applications of Deep Reinforcement Learning in Communications and Networking: A Survey

Abstract: This paper presents a comprehensive literature review on applications of deep reinforcement learning (DRL) in communications and networking. Modern networks, e.g., Internet of Things (IoT) and unmanned aerial vehicle (UAV) networks, become more decentralized and autonomous. In such networks, network entities need to make decisions locally to maximize the network performance under uncertainty of network environment. Reinforcement learning has been efficiently used to enable the network entities to obtain the optimal policy including, e.g., decisions or actions, given their states when the state and action spaces are small. However, in complex and large-scale networks, the state and action spaces are usually large, and the reinforcement learning may not be able to find the optimal policy in reasonable time. Therefore, DRL, a combination of reinforcement learning with deep learning, has been developed to overcome the shortcomings. In this survey, we first give a tutorial of DRL from fundamental concepts to advanced models. Then, we review DRL approaches proposed to address emerging issues in communications and networking. The issues include dynamic network access, data rate control, wireless caching, data offloading, network security, and connectivity preservation which are all important to next generation networks, such as 5G and beyond. Furthermore, we present applications of DRL for traffic routing, resource sharing, and data collection. Finally, we highlight important challenges, open issues, and future research directions of applying DRL.

A Survey on Quality of Experience of HTTP Adaptive Streaming

Abstract: Changing network conditions pose severe problems to video streaming in the Internet. HTTP adaptive streaming (HAS) is a technology employed by numerous video services that relieves these issues by adapting the video to the current network conditions. It enables service providers to improve resource utilization and Quality of Experience (QoE) by incorporating information from different layers in order to deliver and adapt a video in its best possible quality. Thereby, it allows taking into account end user device capabilities, available video quality levels, current network conditions, and current server load. For end users, the major benefits of HAS compared to classical HTTP video streaming are reduced interruptions of the video playback and higher bandwidth utilization, which both generally result in a higher QoE. Adaptation is possible by changing the frame rate, resolution, or quantization of the video, which can be done with various adaptation strategies and related client- and server-side actions. The technical development of HAS, existing open standardized solutions, but also proprietary solutions are reviewed in this paper as fundamental to derive the QoE influence factors that emerge as a result of adaptation. The main contribution is a comprehensive survey of QoE related works from human computer interaction and networking domains, which are structured according to the QoE impact of video adaptation. To be more precise, subjective studies that cover QoE aspects of adaptation dimensions and strategies are revisited. As a result, QoE influence factors of HAS and corresponding QoE models are identified, but also open issues and conflicting results are discussed. Furthermore, technical influence factors, which are often ignored in the context of HAS, affect perceptual QoE influence factors and are consequently analyzed. This survey gives the reader an overview of the current state of the art and recent developments. At the same time, it targets networking researchers who develop new solutions for HTTP video streaming or assess video streaming from a user centric point of view. Therefore, this paper is a major step toward truly improving HAS.

Qualinet White Paper on Definitions of Quality of Experience

Abstract: This White Paper is a contribution of the European Network on Quality of Experience in Multimedia Systems and Services, Qualinet (COST Action IC 1003, see www.qualinet.eu), to the scientific discussion about the term "Quality of Experience" (QoE) and its underlying concepts. It resulted from the need to agree on a working definition for this term which facilitates the communication of ideas within a multidisciplinary group, where a joint interest around multimedia communication systems exists, however approached from different perspectives. Thus, the concepts and ideas cited in this paper mainly refer to the Quality of Experience of multimedia communication systems, but may be helpful also for other areas where QoE is an issue. The Network of Excellence (NoE) Qualinet aims at extending the notion of network-centric Quality of Service (QoS) in multimedia systems, by relying on the concept of Quality of Experience (QoE). The main scientific objective is the development of methodologies for subjective and objective quality metrics taking into account current and new trends in multimedia communication systems as witnessed by the appearance of new types of content and interactions. A substantial scientific impact on fragmented efforts carried out in this field will be achieved by coordinating the research of European experts under the catalytic COST umbrella. The White Paper has been compiled on the basis of a first open call for ideas which was launched for the February 2012 Qualinet Meeting held in Prague, Czech Republic. The ideas were presented as short statements during that meeting, reflecting the ideas of the persons listed under the headline "Contributors" in the previous section. During the Prague meeting, the ideas have been further discussed and consolidated in the form of a general structure of the present document. An open call for authors was issued at that meeting, to which the persons listed as "Authors" in the previous section have announced their willingness to contribute in the preparation of individual sections. For each section, a coordinating author has been assigned which coordinated the writing of that section, and which is underlined in the author list preceding each section. The individual sections were then integrated and aligned by an editing group (listed as "Editors" in the previous section), and the entire document was iterated with the entire group of authors. Furthermore, the draft text was discussed with the participants of the Dagstuhl Seminar 12181 "Quality of Experience: From User Perception to Instrumental Metrics" which was held in Schlos Dagstuhl, Germany, May 1-4 2012, and a number of changes were proposed, resulting in the present document. As a result of the writing process and the large number of contributors, authors and editors, the document will not reflect the opinion of each individual person at all points. Still, we hope that it is found to be useful for everybody working in the field of Quality of Experience of multimedia communication systems, and most probably also beyond that field.