Author
Ramana Madupalli
Other affiliations: Georgia State University, Southern Illinois University Carbondale
Bio: Ramana Madupalli is an academic researcher from Southern Illinois University Edwardsville. The author has contributed to research in topics: Job satisfaction & Emotional exhaustion. The author has an hindex of 8, co-authored 13 publications receiving 504 citations. Previous affiliations of Ramana Madupalli include Georgia State University & Southern Illinois University Carbondale.
Papers
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TL;DR: In this article, the authors examined the relationship between various facets of salesperson job satisfaction as assessed by the INDSALES measure and salesperson organizational commitment and found that these relationships are not the same for male and female salespeople.
Abstract: Purpose – This paper aims to examines the relationships between various facets of salesperson job satisfaction as assessed by the INDSALES measure and salesperson organizational commitment. The paper also seeks to explore salesperson gender as a moderator of the relationship between facets of job satisfaction and organizational commitment.Design/methodology/approach – This study uses survey research of one firm's business‐to‐business salespeople to examine the relationships between facets of salesperson job satisfaction and salesperson organizational commitment.Findings – Study results indicate that various facets of job satisfaction are more strongly related to organizational commitment. Findings also indicate that these relationships are not the same for male and female salespeople.Practical implications – Findings demonstrate to sales managers that not all types of satisfaction are related to organizational commitment, which has been strongly linked to a salesperson's propensity to leave an organizatio...
188 citations
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TL;DR: This paper explored the relationship between job satisfaction, emotional exhaustion, organizational commitment and propensity to leave and found that emotional exhaustion only relates to certain dimensions of job satisfaction and organizational commitment is not necessarily the same as job satisfaction.
161 citations
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TL;DR: In this paper, the authors examined the effects of problematic customer behaviors on customer service employee attitudes and subsequent turnover intentions from the organization and also the occupation using data from five semi-structured depth interviews and 215 quantitative surveys using structured questionnaires.
Abstract: – The purpose of this paper is to examine the effects of problematic customer behaviors on customer service employee attitudes and subsequent turnover intentions from the organization and also the occupation., – Data from five semi‐structured depth interviews and 215 quantitative surveys using structured questionnaires were used to develop and test the theoretical model. Customer service employees working in different call center companies serving American customers were approached using an established survey panel., – Results using the partial least squares (PLS) methodology showed that problematic customer behaviors drain customer service employees emotionally. Emotional exhaustion is negatively related to job satisfaction, and subsequently, employees' turnover intentions. The results also show that turnover intentions with organization and occupation are positively related to each other., – As regards implications, this study provides an understanding of the relationship between problematic customer behaviors and employees' turnover intentions. Future researchers can utilize the findings from this study for investigating other consequences and antecedents of problematic customer behaviors. A limitation of the study is its use of cross‐sectional data., – This paper provides call center managers with an understanding of the effects of problematic customer behaviors on employee attitudes. It discusses the need for understanding problematic customers and ways to manage the effects of such experiences., – The study investigates an under‐researched phenomenon, i.e. problematic customer behaviors. The study provides evidence of the relationship between problematic customer behaviors and turnover intentions in service employees. This study is also one of very few in marketing to investigate the relationship between organizational and occupational turnover intentions.
69 citations
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TL;DR: In this article, the effects of problematic customer behaviors on customer service employee attitudes and subsequent retaliation toward customers were examined using data from five semi-structured in-depth interviews and a structured survey with 434 responses.
Abstract: Purpose – The purpose of this paper is to examine the effects of problematic customer behaviors on customer service employee (CSE) attitudes and subsequent retaliation toward customers. Design/methodology/approach – Data from five semi-structured in-depth interviews and a structured survey with 434 responses are used to develop and test the theoretical model. CSEs working in different call center companies serving American and European customers were approached using an established survey panel. Findings – Results using partial least squares methodology showed that problematic customer behaviors have significant effects on emotional dissonance and drain CSEs emotionally. Negative emotional reactions are positively impacted by higher emotional dissonance and exhaustion levels and, subsequently, lead to higher employees’ retaliation. Research limitations/implications – For implications, this study provides an understanding of the relationship between problematic customer behaviors and CSEs’ retaliation. Fut...
54 citations
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TL;DR: The authors found that while interest in politics is a precursor to off-line engagement, it does not predict friending or joining an online social network that is political in nature, however, friending candidates or joining such networks appears to mobilize college students to engage in other forms of political participation.
Abstract: College students politically participate through traditional mechanisms at lower rates than their elders. Yet, members of this group may participate by other means, like friending candidates and joining political groups through social networking websites. We argue that these online activities serve as a meaningful form of civic engagement by broadening who participates and encouraging other forms of participation. Using a survey of randomly chosen undergraduates at a large Midwestern university, we discover that important distinctions exist between those who friend or join these online social networks and those who participate in more traditional off-line political activities. While interest in politics is a precursor to off-line engagement, it does not predict friending or joining an online social network that is political in nature. However, friending candidates or joining such networks appears to mobilize college students to engage in other forms of political participation.
31 citations
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TL;DR: In this article, the authors present the results of a meta-analysis of research on social media use and participation, concluding that more than 80% of the metadata demonstrate a positive relationship between social media usage and participation.
Abstract: Social media has skyrocketed to popularity in the past few years. The Arab Spring in 2011 as well as the 2008 and 2012 Obama campaigns have fueled interest in how social media might affect citizens’ participation in civic and political life. In response, researchers have produced 36 studies assessing the relationship between social media use and participation in civic and political life. This manuscript presents the results of a meta-analysis of research on social media use and participation. Overall, the metadata demonstrate a positive relationship between social media use and participation. More than 80% of coefficients are positive. However, questions remain about whether the relationship is causal and transformative. Only half of the coefficients were statistically significant. Studies using panel data are less likely to report positive and statistically significant coefficients between social media use and participation, compared to cross-sectional surveys. The metadata also suggest that social media...
722 citations
01 Jul 1973
Abstract: Abstract : A study is reported of the variations in organizational commitment and job satisfaction, as related to subsequent turnover in a sample of recently-employed psychiatric technician trainees. A longitudinal study was made across a 10 1/2 month period, with attitude measures collected at four points in time. For this sample, job satisfaction measures appeared better able to differentiate future stayers from leavers in the earliest phase of the study. With the passage of time, organizational commitment measures proved to be a better predictor of turnover, and job satisfaction failed to predict turnover. The findings are discussed in the light of other related studies, and possible explanations are examined. (Modified author abstract)
497 citations
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TL;DR: The results show that technology and job characteristics jointly induce teleworkers’ technostress, which in turn reduces their job satisfaction, and it is found that teleworkers with a low IOT are more vulnerable to technostressed than those with a high IOT.
Abstract: Purpose
The purpose of this paper is to develop and test a theoretical model that predicts a teleworker’s job satisfaction.
Design/methodology/approach
By drawing on the technostress model and job characteristics theory, this study proposed a theoretical model. The proposed model was tested through a survey of 258 teleworkers from two global IT companies that have adopted telework programs.
Findings
The results show that technology and job characteristics jointly induce teleworkers’ technostress, which in turn reduces their job satisfaction. The results also indicate that the manner in which technology and job characteristics influence teleworkers’ technostress varies depending on the intensity of teleworking (IOT). Interestingly, this study finds that teleworkers with a low IOT are more vulnerable to technostress than those with a high IOT.
Research limitations/implications
By discussing the magnitude of the different factors that determine teleworkers’ technostress and job satisfaction, this study contributes to a more nuanced understanding of teleworkers’ challenges. The study provides insights and prescriptive guidelines that will help managers and companies develop strategies to maximize the benefits of teleworking implementation.
Practical implications
This study provides insights and prescriptive guidelines for managers or companies to develop strategies to maximize the benefits of teleworking implementation.
Originality/value
This paper is one of the first to develop and empirically test an integrated model of technostress and job characteristics. The paper outlines relevant research avenues for researchers investigating remote work and virtual collaboration.
152 citations
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TL;DR: A meta-analysis of the relevant literature classified 401 independent variables into 17 distinct categories and analyzed each category’s relationship with security policy compliance, including an analysis for possible domain-specific moderators.
Abstract: A rich stream of research has identified numerous antecedents to employee compliance (and noncompliance) with information security policies. However, the number of competing theoretical perspectives and inconsistencies in the reported findings have hampered efforts to attain a clear understanding of what truly drives this behavior. To address this theoretical stalemate and build toward a consensus on the key antecedents of employees’ security policy compliance in different contexts, we conducted a meta-analysis of the relevant literature. Drawing on 95 empirical papers, we classified 401 independent variables into 17 distinct categories and analyzed each category’s relationship with security policy compliance, including an analysis for possible domain-specific moderators. A meta-analytic relative weight analysis determined the relative importance of each category in predicting security policy compliance, while adding robustness to our findings. At a broad level, our results suggest that much of the security policy compliance literature is plagued by suboptimal theoretical framing. Our findings can facilitate more refined theory-building efforts in this research domain and serve as a guide for practitioners to manage security policy compliance initiatives.
145 citations