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Rateb J. Sweis

Bio: Rateb J. Sweis is an academic researcher from University of Jordan. The author has contributed to research in topics: Total quality management & Quality (business). The author has an hindex of 16, co-authored 59 publications receiving 1153 citations. Previous affiliations of Rateb J. Sweis include Amman Arab University & Al-Ahliyya Amman University.


Papers
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Journal ArticleDOI
TL;DR: In this paper, a host of causes of construction delays in residential projects were identified and classified according to Drewin's Open Conversion System, and most common causes were evaluated by using both, the data collected in a survey conducted to residential projects consultant engineers, contractors, and owners, and interviews with senior professionals in the field.

460 citations

Journal ArticleDOI
TL;DR: In this article, the authors investigated the impact of perceived service quality on customer loyalty in the Internet Service Provider industry in Jordan, and found that perceived quality in terms of tangibles, reliability, responsiveness, assurance, and empathy significantly affects customer loyalty.
Abstract: This study sought to investigate the impact of perceived service quality on customer loyalty in the Internet Service Provider industry in Jordan. Regression analysis was applied in this study and a total of 420 valid returns were obtained through a questionnaire survey. The results showed that perceived service quality in terms of tangibles, reliability, responsiveness, assurance, and empathy significantly affects customer loyalty. This study implies that Internet Service Providers should try their best to offer better service quality to their customers to win back their loyalty.

62 citations

Journal Article
TL;DR: Results point out that more investment in technology would rather increase employee job satisfaction regarding intrinsic and general perspectives.
Abstract: Despite the popularity of Information Technology and job satisfaction research, little empirical evidence (to the researcher's knowledge) exists of the relationship between IT adoption and job satisfaction within the Jordanian construction industry. This research attempts to fill these knowledge gaps by exploring the relationship between IT adoption and job satisfaction from the perspective of Jordanian contracting firms. Measures were developed using MSQ and IT Barometer surveys. 50 questionnaires were distributed to investigate this relationship among different contracting companies in Jordan. Descriptive statistics were obtained and hypotheses were tested using multiple regression analysis. Results point out that more investment in technology would rather increase employee job satisfaction regarding intrinsic and general perspectives.

55 citations

Journal ArticleDOI
TL;DR: In this paper, a probabilistic model is proposed to predict the risk effects on time and cost of public building projects, and the model outputs can be used by project managers in the planning phase to validate the schedule critical path time and project budget.
Abstract: A probabilistic model is proposed to predict the risk effects on time and cost of public building projects. The research goal is to utilize a real history data in estimating project cost and duration. The model results can be used to adjust floats and budgets of the planning schedule before project commencement. Statistical regression models and sample tests are developed using real data of 113 public projects. The model outputs can be used by project managers in the planning phase to validate the schedule critical path time and project budget. The comparison of means analysis for project cost and time performance indicated that the sample projects tend to finish over budget and almost on schedule. Regression models were developed to model project cost and time. The regression analysis showed that the project budgeted cost and planned project duration provide a good basis for estimating the cost and duration. The regression model results were validated by estimating the prediction error in percent and through conducting out-of-sample tests. In conclusion, the models were validated at a probability of 95%, at which the proposed models predict the project cost and duration at an error margin of 0.035% of the actual cost and time.

53 citations

Journal Article
TL;DR: In this article, the effect of lean supply chain management practices on supply chain performance and market performance in manufacturing companies in Jordan was investigated, and the results revealed positive and significant effects of three lean supply-chain management practices, namely, JIT system, flow of information, and customer relationship, on market performance.
Abstract: The current study aims to investigate the effect of lean supply chain management practices on supply chain performance and market performance in manufacturing companies in Jordan. Five lean supply chain management practices were identified based on an extensive literature review, just-in-time system, flow of information, supplier relationship, customer relationship, and waste reduction. To achieve the study goals, a survey questionnaire was prepared and distributed to managers of 400 manufacturing companies from different sectors and sizes. The final number of returned usable questionnaires was 308, representing a response rate of 77%. The results revealed positive and significant effects of three lean supply chain management practices on market performance, namely, JIT system, flow of information, and customer relationship. In addition, all lean supply chain management practices showed positive and significant effects on supply chain performance. Furthermore, supply chain performance demonstrated a positive and significant effect on market performance.

51 citations


Cited by
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Posted Content
TL;DR: Deming's theory of management based on the 14 Points for Management is described in Out of the Crisis, originally published in 1982 as mentioned in this paper, where he explains the principles of management transformation and how to apply them.
Abstract: According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them.

9,241 citations

Book
01 Jan 1988
TL;DR: In this paper, the evolution of the Toyota production system is discussed, starting from need, further development, Genealogy of the production system, and the true intention of the Ford system.
Abstract: * Starting from Need* Evolution of the Toyota Production System* Further Development* Genealogy of the Toyota Production System* The True Intention of the Ford System* Surviving the Low-Growth Period

1,793 citations

01 Sep 2008

793 citations

Journal ArticleDOI
TL;DR: Analyzes the governance structure of Benedictine monasteries to gain new insights into solving agency problems in public institutions and argues that they were able to survive for centuries because of an appropriate governance structure, relying strongly on the intrinsic motivation of the members and internal control mechanisms.

588 citations

Journal ArticleDOI
TL;DR: In this paper, the authors employed a questionnaire survey to elicit the causes of this situation by interviewing 87 Vietnamese construction experts and found that there are no differences in the viewpoints between three principal parties in the project.
Abstract: In-planned duration and cost at project closing are the two of criteria of successful project and successful project management. In Vietnam, regularly, construction projects have met delays and cost overruns. This research has employed a questionnaire survey to elicit the causes of this situation by interviewing 87 Vietnamese construction experts. Twenty one causes of delay and cost overruns appropriate with building and industrial construction project were inferred and ranked with respect to frequency, severity and importance indices. Spearman’s rank correlation tests showed that there are no differences in the viewpoints between three principal parties in the project. A comparison of causes of time and cost overruns was done with various selected construction industries in Asia and Africa. Factor analysis technique was applied to categorize the causes, which yielded 7 factors: Slowness and Lack of constraint; Incompetence; Design; Market and Estimate; Financial capability; Government; and Worker. These findings might encourage practitioners to focus on delay and cost overruns problem that might have existed in their present or future projects.

494 citations