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Author

Reyes Gonzalez

Bio: Reyes Gonzalez is an academic researcher from University of Alicante. The author has contributed to research in topics: Outsourcing & Knowledge process outsourcing. The author has an hindex of 19, co-authored 49 publications receiving 1529 citations.


Papers
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Journal ArticleDOI
TL;DR: The literature is analyzed with the aim of identifying the main topics, the methodologies most often applied and the authors and countries that have contributed most to the area of IS outsourcing.

279 citations

Journal ArticleDOI
TL;DR: This article analyzes the articles published in the Management Information Systems Quarterly and Information & Management journals between 1981 and 1997, paying attention to the usual topics as well as strategies, both in research and by the authors.

210 citations

Journal ArticleDOI
TL;DR: The conclusions suggest that total outsourcing can turn out to be a very dangerous strategy, mainly due to the dependence it creates, and managers of the largest Spanish firms should consider other alternatives such as having m...
Abstract: Purpose – Despite the considerable growth of information systems (IS) outsourcing in recent years, this trend is still the object of strong criticism. This study has as its aim to show the main risks computer outsourcing entails in the case of the largest Spanish firms.Design/methodology/approach – In order to achieve that aim, reviews the previous literature on this topic and later analyses the results of a survey carried out using a questionnaire that was answered by 357 firms.Findings – According to the firms under analysis, the main concern in relation to IS outsourcing is the excessive dependence on the provider this type of contract can generate. Nevertheless, some characteristics of firms (mainly their size) determine to some extent what risks are seen as the most relevant.Originality/value – The conclusions suggest that total outsourcing can turn out to be a very dangerous strategy, mainly due to the dependence it creates. This is why IS managers should consider other alternatives such as having m...

143 citations

Journal ArticleDOI
TL;DR: In this paper, the main reasons that lead to information systems outsourcing, reservations that are initially present in front of this kind of contract and the factors considered necessary for the success of outsourcing in the case of Spanish public universities.
Abstract: The aim of this paper is to determine the main reasons that lead to information systems outsourcing, the reservations that are initially present in front of this kind of contract and the factors considered necessary for the success of outsourcing in the case of Spanish public universities. With this aim, a survey has been made among information systems managers in those universities. The results show the possibility of establishing a typology of universities depending on the position they have adopted with respect to outsourcing.

96 citations

Journal ArticleDOI
TL;DR: The results show that outsourcing gives the firms the possibility of enhancing their information systems services and departments.

88 citations


Cited by
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Book Chapter
01 Jan 1996
TL;DR: In this article, Jacobi describes the production of space poetry in the form of a poetry collection, called Imagine, Space Poetry, Copenhagen, 1996, unpaginated and unedited.
Abstract: ‘The Production of Space’, in: Frans Jacobi, Imagine, Space Poetry, Copenhagen, 1996, unpaginated.

7,238 citations

Journal ArticleDOI
TL;DR: The technology acceptance model (TAM), introduced in 1986, continues to be the most widely applied theoretical model in the IS field and cautiously predicts its future trajectory.
Abstract: While the technology acceptance model (TAM), introduced in 1986, continues to be the most widely applied theoretical model in the IS field, few previous efforts examined its accomplishments and limitations. This study traces TAM’s history, investigates its findings, and cautiously predicts its future trajectory. One hundred and one articles published by leading IS journals and conferences in the past eighteen years are examined and summarized. An openended survey of thirty-two leading IS researchers assisted in critically examining TAM and specifying future directions.

2,203 citations

Journal ArticleDOI
TL;DR: In this article, a model of the customer engagement cycle is presented, linking it to the marketing concept, market orientation, and relationship marketing, and a customer engagement matrix is developed.
Abstract: Purpose – The advent of the internet and in particular the interactive features of Web 2.0 in recent years have led to an explosion of interest in customer engagement. The opportunities presented by social media to help build close relationships with customers seem to have excited practitioners in a wide variety of industries worldwide. Academic scholarship on customer engagement, however, has lagged practice and its theoretical foundation is relatively underdeveloped and a better understanding of the concept is essential to develop strategies for customer engagement. This paper seeks to address some of these issues.Design/methodology/approach – The paper attempts to enhance understanding of customer engagement by examining practitioner views of customer engagement, linking it to the marketing concept, market orientation, and relationship marketing, modeling the customer engagement cycle, and developing a customer engagement matrix.Findings – The paper develops a model of the customer engagement cycle wit...

1,113 citations

Journal ArticleDOI
TL;DR: A typology of review types is developed and descriptive insight into the most common reviews found in top IS journals is provided to encourage researchers who start a review to use the typology to position their contribution.

964 citations

01 Jan 2009
TL;DR: Wang et al. as discussed by the authors developed a fixed effect log-linear regression model to assess the influence of online reviews on the number of hotel room bookings, which indicated a significant relationship between online consumer reviews and business performance of hotels.
Abstract: Despite hospitality and tourism researchers’ recent attempts on examining different aspects of online word-of-mouth [WOM], its impact on hotel sales remains largely unknown in the existing literature. To fill this void, we conduct a study to empirically investigate the impact of online consumer-generated reviews on hotel room sales. Utilizing data collected from the largest travel website in China, we develop a fixed effect log-linear regression model to assess the influence of online reviews on the number of hotel room bookings. Our results indicate a significant relationship between online consumer reviews and business performance of hotels.

877 citations